About The Golf Warehouse (TGW)
The Golf Warehouse (TGW) established itself as a leading authority in golf retail when it launched in 1998, becoming one of the world's very first online golf retailers. Starting as a small family operation in Wichita, Kansas, TGW quickly expanded into a major e-commerce enterprise focused on a single mission: empowering every player to enjoy the game more.
TGW achieves this by offering an unmatched, expansive selection of clubs, apparel, balls, and gear from all major brands. Their player-first philosophy is cemented by the unique TGW Mulligan Playability Guarantee, which lets you trial select clubs for 30 days. This confidence-boosting policy allows you to truly test your purchase on the course, eliminating the risk often associated with buying equipment online.
How to Redeem TGW Promo Codes
- Place all desired products into your shopping cart.
- Proceed to the shopping cart review page to confirm your order.
- Look underneath the Order Total section for the dedicated link that states “Add a Promo Code.” Click this link.
- A field will open where you can type or paste your TGW promo code.
- Click the “Apply promo code” button. You will see the discount instantly reflected in your new Order Total before completing payment.
TGW Return Policy
TGW’s goal is 100% satisfaction, and they offer a generous 30-day return window from the purchase date for most items.
To qualify for a full refund, items must be in new and unused condition, with all original parts, pieces, manuals, and packaging intact. Custom orders, personalized items, and open media (like DVDs or software) are non-refundable.
A major exception is golf clubs, which may be returned even after trial use if they qualify under the TGW Mulligan Playability Guarantee. Check for the designated banner on the product page at the time of purchase to confirm eligibility.
Contact TGW
If you require assistance with an order, a return, or applying a discount, TGW offers several reliable communication channels:
- Phone Support (US Customers): You can call 1-888-838-5551 for direct assistance.
- Customer Service Email: For non-urgent matters, you can reach out via email at [email protected].
- Text/SMS Support: TGW also offers support via text message at 316-999-4837.
- Operating Hours: Phone support is available Monday through Friday from 8:00 AM to 5:00 PM CST. On Saturday and Sunday, email, Chat, and SMS support is available from 9:00 AM to 5:30 PM CST.
FAQs
1. Why don’t I see the product price?
This issue stems from specific manufacturer rules regarding Minimum Advertised Price (MAP). While TGW is legally free to set its own selling prices, some manufacturers prohibit TGW from displaying a price lower than the MAP until you take an action, such as clicking to view the price or adding the item to your cart.
This is done to ensure TGW can still offer you the lowest possible price allowed. We recommend proceeding to add the item to your cart to reveal the price; you can always easily remove the item if you choose not to purchase it.
2. Can I use multiple credit cards on one order?
Yes, but this requires an extra step outside of the standard online checkout. While the website cannot process multiple payment methods (including gift cards) directly, you can complete the initial order using one card to place a pre-authorization hold for the full amount.
Once you receive your order number via email, you must immediately call Customer Service at 1-888-838-5551. A representative can then split the final payment between up to two additional cards, allowing you to use a maximum of three cards for a single order.
3. Can I cancel or modify an order after it has been placed?
Yes, but you must be quick. While there are self-service options to manage your order on their website, the best chance for cancellation is immediately calling customer service at 1-888-838-5551 after receiving your order confirmation email.
Once the item has entered the shipping process, cancellation is generally no longer possible, and you would need to process a standard return upon delivery.
