Virgin Atlantic Coupons & Promo Codes

The customer service was absolutely terrible. I called to verify an upgrade quote from the day before because the number seemed really high - over five hundred thousand points. The representative made me feel unwanted and dismissed, immediately telling me that whatever I'd been quoted had to be right without even checking. When they finally did look into it, the cost had changed, so I was correct to call. But the whole interaction left me feeling like they already had their money and couldn't care less about me. I had to call back because of how cold that conversation was, and I'd forgotten to get a cash price. The phone system makes you pick points or cash upfront, and this second person was equally unpleasant and couldn't be bothered. I kept saying I wanted a cash quote and they kept pushing points at me, saying I needed to call a different department. Eventually they grudgingly agreed to give me a cash quote, only to tell me I had to call my travel agent. This is ridiculous - it shouldn't be this complicated just to find out pricing.

Virgin really came through for me when my flight got cancelled. They put me on an alternate routing and promised full support at my connection point, including hotel coverage. When I landed, they first tried to rebook me to other cities, and when those options didn't pan out, they were totally willing to cover my hotel and related costs. Then a seat opened up on another flight and they got me rebooked without any hassle, so I made it back to North America without getting stuck for days. This experience has totally earned my loyalty - thank you Virgin for going the extra mile!

Had an absolutely terrible Upper Class experience from Cape Town to London. We paid extra for Upper Class thinking we'd get the premium experience, but it was the opposite. The cabin crew was pretty poor, drink selections were limited, and the food options weren't great either. The captain even made a public apology when we landed at our destination because the service fell so short of what Upper Class should be. Apparently they were understaffed that day, which affected the service level. Even with fewer crew members, the food and beverage issues shouldn't have happened. This was the first time I've ever been on a flight where the pilot apologized for the product quality. I sent two complaints to Virgin through email but never got a real response that actually addressed my concerns - just a generic sorry letter. Skip this airline if possible.

The screens are way larger than what you get with other airlines and the whole experience just feels better. I make Virgin my go-to choice for long distance flights whenever possible.

Took a flight from London to Seattle in September and absolutely loved it. The new pod seating was so private and comfortable, with tons of adjustment options. The food and drinks were fantastic, and the crew went above and beyond - special shout out to Donna. Would honestly be happy to stay on the plane longer!

The service was terrible when we traveled as a group of eight, including a young child and an elderly woman with serious heart and health conditions. Virgin cleverly kept the delay just under three hours to avoid having to pay any compensation. They never explained what the holdup was at the airport, and only told us after we boarded that there was a tire that needed replacing. This is unacceptable - they had three hours to fix it, so why make us wait and then rush to do it right before takeoff, making us even later? It was appalling. We've flown Virgin plenty of times to visit family in India, but the service at the Saudi connecting point was nonexistent - they're worse than many Middle Eastern carriers. The staff were unwelcoming and rude, which reflects poorly on Virgin. When we complained, their response was useless. Definitely avoid Virgin if your flight stops in Saudi Arabia.

Just arrived back from New York. The Premium Economy staff really looked after us the whole way. The pilot Jason was entertaining and without question the best pilot I've ever had the pleasure of flying with. Big thanks to everyone on the crew.

Just got back from New York and had a wonderful experience in Premium Economy. The staff took great care of us throughout the flight. Big props to the pilot Jason, who was hilarious and genuinely the best pilot I've flown with in my life. Thanks so much to everyone on the crew today.

This was really frustrating. I booked a fully refundable ticket and chose to apply my airmiles to reduce the cost. When I cancelled the trip, I got my refund but the miles never came back. When I called to find out what happened, they told me miles aren't refundable - which was never made clear upfront. Definitely feel misled. Be careful if you're planning to use miles with Virgin.

Had a really disappointing premium economy experience from London to San Francisco. My entertainment screen was broken the whole flight and the crew member who acknowledged it wasn't very sympathetic about it. I understand tech issues happen, but on a long flight there should be real options like having an iPad with downloaded movies. When I asked about it, they basically said I could downgrade to regular economy to watch something. After paying extra for premium, that was insulting. The only thing they offered was an 80 dollar voucher for a future flight, which felt way too small given what I paid. I left the flight really let down by their lack of care and won't be flying them again.

This was the worst experience I've ever had with an airline. My seventy-six year old disabled mother lost her luggage and Virgin just pushed the blame to the connecting airline instead of taking responsibility. They refused to help get her bag back to her. My mother had to drive three hours round trip a week later to pick up her own luggage out of pocket with no help from Virgin. There was zero accountability and no compensation of any kind. I booked them because I thought they were a quality company and paid extra for that reputation when traveling with an elderly parent. That was a terrible mistake. To make matters worse, her return flight got cancelled and she almost missed her connection home to the UK. Nobody told us about the cancellation beforehand, and she only made it home after making a scene with the staff. This behavior is absolutely unacceptable from an airline you're supposed to be able to trust. They refused to take accountability, offered hollow apologies with no real action, and tried to pass their problems down the line. I won't be using them again and can't recommend them for elderly passengers traveling to India or anywhere else.

I'd give this zero stars if I could. We were three family members who bought three Premium seats. When we booked, we couldn't select seats next to each other, so we ended up scattered in the same row - positions A, C, and D. After getting on the plane but before takeoff, we noticed spots E and F in the same row were empty, so we asked the crew if we could move over and sit together. They said to wait until the doors closed in case more passengers needed those seats. But instead of letting us move, they upgraded someone from economy and seated them right next to me. So my wife, our son, and I couldn't sit together even though we paid for Premium seating and there were clearly empty Premium seats available. The upgraded passenger refused to switch with us. We were separated the entire flight. We were really looking forward to flying Virgin Atlantic but felt completely disrespected. We spent extra for Premium and had every right to expect to sit as a family, especially with a child. This was really disappointing.

Found what looked like a great deal on a flight through a search engine that linked to Virgin's site. Unfortunately, something went wrong with Virgin's website or the data they sent to the search engine - it somehow reversed my origin and destination cities. I didn't catch it right away within the first day because when I checked my confirmation, everything appeared correct. Who would expect a website to mix up where you're flying from and to? This mistake cost me hundreds in change fees. On top of that, the error also switched my booking from refundable to non-refundable with even worse protections, even though those protections were the whole reason I booked through Virgin instead of a cheaper option elsewhere. When I contacted them with proof of the glitch, they basically said it was my problem and I either had to pay hundreds more to fix it or lose the entire ticket cost. I will absolutely never fly Virgin again and I'm telling everyone I know to avoid them too.

I purchased three fully flexible return tickets from London to Boston and cancelled all of them ten days before my departure date. According to their policy, I should have gotten my money back within fourteen working days, but only one ticket was refunded. After contacting them via chat a month later, they explained that a ticket change request had interfered with the refund process and said it could take another fourteen days even with priority processing. Fast forward to July first - two months after cancelling - and I still hadn't received anything for two of the tickets. It took several more phone calls, multiple chat sessions, and escalations, but I finally got my full refund after two and a half months total. This whole ordeal was incredibly time consuming and exhausting. I will never book with this airline again.

Tried booking a flight but ran into problems for five solid days. While I was reading their terms and conditions, the website decided the same flight was now more expensive, and then hit me with one technical issue after another. After spending all that time trying to get through their system, I finally called to book over the phone, only to find the website had changed my flight date on its own and the agent wanted another hundred fifty dollars without any of the extras I'd picked. That wasn't happening, so I called around and booked with another airline in five minutes using my airline miles and saved myself the headache. Virgin used to be decent, but if your website keeps booting people out, won't take legitimate credit cards, and keeps changing prices on a whim, you've got serious problems. Sort it out.