About Zulily
Welcome to the relaunched Zulily, a brand dedicated to delivering great value and discovery for families through apparel, footwear, home goods, and more. Founded in 2009, Zulily became known for its amazing deals, often reaching up to 90% off.
With a unique model of limited-time events, Zulily features fresh finds daily by partnering with top brands and emerging designers, offering exclusive savings. The shopping experience has been revamped for speed and personalization, with a modern design and smarter recommendations. Zulily is tailored for savvy shoppers who enjoy the thrill of discovering great deals.
How to Redeem Zulily Promo Codes
- Add items to your cart.
- View your cart and proceed to checkout.
- Locate the “Discount code or gift card” box on the right side.
- Enter the code and click "Apply."
Zulily Return Policy
Zulily accepts returns for most items within 30 days of the date you received the shipment. To be eligible for a refund, all merchandise must be unworn and returned in the same condition it was received, including any original tags.
While trying on apparel is allowed, any item deemed unfit for resale upon inspection will be subject to a 15% unfit for resale fee. This fee will be deducted from your original purchased amount. Refunds are typically issued to the original payment method two to four weeks after the return is mailed and processed.
When returning an unwanted item, the return shipping fee will be deducted from the amount refunded to you. However, if your return is due to the product arriving damaged, defective, or if the wrong item was originally sent, Zulily's returns department will inspect the item and refund the return shipping fee back to your original payment method.
A number of products are strictly ineligible for return or refund. These include all undergarments, any type of mystery pack (including mystery items and surprise items), items explicitly marked as final sale, free gifts, and any promotional items that have an advertised retail value.
More Ways to Save at Zulily
- Download the Mobile App: Get the Zulily app to receive push notifications for early access to collection launches and special offers, ensuring you never miss a limited-time flash sale.
- Shop the Daily Event Sales: Zulily’s core model is built around limited-time event sales, which are the main "sale section," offering discounts up to 90% off every day.
- Buy Now, Pay Later: Use payment options like Afterpay or Zip (formerly Quadpay) at checkout, allowing you to split your purchase into four interest-free installments over six weeks.
- Take Advantage of Shipping Offers: Zulily is known for offering special shipping deals. Once you pay the initial shipping fee, subsequent purchases for the next 24 hours (or a full weekend) are often shipped for free.
Contact Zulily
Live Chat: The most direct way to reach customer support is by using the chat button located at the bottom-right corner of the official website.
Email Support: While direct email addresses are generally used for app feedback ([email protected]), most general inquiries must be initiated through the website's Help Center.
FAQs
1. Can I exchange my items?
Yes, Zulily does offer a limited exchange option. You are entitled to one free exchange for the same item in a different size and/or color per order, subject to availability. Exchanges are not guaranteed, and you cannot exchange an item that was already an exchange.
You have 15 days from the time you initiate the exchange to drop off the unwanted return package with the carrier. If the desired exchange item is no longer available by the time your return is received, your original payment method will be refunded instead.
2. Can I cancel my order?
Yes. You may be able to cancel an order only if the shipping process has not yet begun. You should immediately use the chat feature or email [email protected] with your order number to request a cancellation. If the shipping label has been generated, cancellation is generally not possible.
3. Can I make changes to my order?
No. Once an order is placed, changes cannot be accommodated.
