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This was absolutely terrible. None of our luggage made it on the flight, yet nobody bothered telling us until we'd been standing at baggage claim for 40 minutes. It took 9 days to get our bags, and half a year later we're still fighting for our refund. They keep claiming we filed late, but we have the emails proving otherwise. We were traveling business class to start a 6 week journey, so this was a major inconvenience. The customer service has been a complete runaround, so I guess we'll see them in small claims court.

We were heading to Scotland for a tour in March and thought we'd have no issues since we've traveled around Europe plenty of times. At the check in desk, the agent discovered our passports didn't have UK visas which we didn't realize we needed. She told us to use the app to apply but we hit roadblocks. She called over another staff member to help, but we kept running into problems. The system wanted to charge us $125 each per application fee which seemed like a rip off. She then took our phones personally and walked us through the proper process and got it done for just $14 total. She sent us back to the front of the line to check in. Later at boarding I got called to the desk worried something else had gone wrong, but those same two wonderful employees just wanted us to board first. My wife and I are in our mid seventies and we truly can't thank them enough. Those two ladies restored our faith and made our trip start on a positive note. Thank you for your kindness.

I had a really frustrating encounter with the pilot and crew. I was waiting to use the bathroom and let the pilot go ahead of me. When I went to step in, I got abruptly told to sit back down because the seatbelt sign was on. I get that safety comes first, but the way they handled it was uncouth and didn't show any basic respect.

The company appears to be run by individuals who are either aggressive or exhausted. Younger people should really be taking over. Most of the mature flight attendants treat passengers condescendingly, like they're managing children. Their attitudes are harsh and dismissive. On two recent trips I faced major setbacks. One flight had my baggage delayed for 2 days. My luggage also got damaged. I later found out my expensive ticket didn't come with a checked bag allowance so I had to purchase one. I bought 2 additional bags for a return journey but ended up not taking that flight because of scheduling confusion. KLM is refusing to refund those unused bag charges. My complaints and claims aren't being acknowledged. I'm frustrated with no clear way to escalate my concerns further.

Management seems out of touch. They should hand things over to younger leadership. Many of the older flight attendants treat passengers like they're kids, and they're dismissive and unfriendly. They simply don't seem to care. I took two trips recently and had nothing but problems. My luggage arrived 2 days late on one flight. A suitcase got damaged and I discovered later that my supposedly pricey ticket didn't include even one checked bag. I had to buy one. On the return leg I bought 2 bags but ended up not completing that portion of my trip due to confusion with flight times. Now KLM won't refund me for those unused bag purchases. Nobody's responding to any of my complaints or refund requests. I feel completely stuck without knowing how to escalate these issues.

The entire flight was a nightmare. From the crew to the other passengers, everyone seemed irritable and self-centered. Nobody seemed to care about anyone else.

Whenever I book with them, I get a flawless experience. The flights are punctual, well organized, and never cause any hassle. It's like I barely notice I'm flying. The quality of service is outstanding every single time.

My flights with this airline consistently go off without a hitch. Departures are always on schedule, everything runs smoothly, and the organization is top notch. I've never encountered any issues whatsoever. The entire trip feels seamless. Quality and service are consistently excellent.

Hands down the best airline I've flown. The London to Dubai route was incredible. They served 2 full meals, snacks, drinks, and then refreshments on the connecting flight, all included. I'd absolutely fly with them again. Skip the budget carriers for long haul flights from London to Dubai unless you're traveling super light. I made that mistake trying budget airlines through Poland and Turkey to reach Dubai and it was awful. Those carriers are looking to charge you extra for anything slightly oversized. KLM was flawless, zero stress, and the crew was genuinely nice.

The staff treated us wonderfully and provided top notch service. For what I paid for my flight to Gothenburg, I couldn't have asked for better value.

Flying from Leeds through Amsterdam to France was fantastic. The service was outstanding, the food and drink selection was great, and the crew was so friendly and accommodating. Everything felt effortless. The lounges in Amsterdam were excellent too.

My business class experience from Cartagena to Amsterdam was absolutely incredible. Quick check in, fantastic meals, super comfortable seating, pleasant surroundings, and the cabin staff were wonderful. It was just perfect.

I needed to change my flight after testing positive for COVID. Everything was sorted out in 6 minutes through a phone call and there were no extra fees involved. The whole process was straightforward and hassle free.

Always outstanding service. I fly with them regularly and when I cancelled a booking recently, my refund hit my account within days. Really solid experience every time.

After trying online chat without success, I called the customer service number and reached someone in just 15 minutes who spoke my language and was super helpful. They're working on processing my refund like they promised.