Taylor Swift Coupons & Promo Codes

Just grabbed the Opalite vinyl and they're saying it'll show up March 6th, but honestly I'm thinking it's gonna take closer to March 13th so like two weeks from now. Gonna let you know if it actually gets here or not so stay tuned!

Sent back an item almost a month ago and still waiting for my money. Their policy says seven days to the warehouse and then a few more to process, but I've been chasing them multiple times and nothing. The return definitely got there over a week ago but the refund never came through. Now I have to dispute the charge with my bank because this company is a nightmare.

Things have somehow gotten even worse with their customer service lately. Emails go completely ignored and all you get are useless auto-responses from bots. Some requests never get answered at all and items go missing. I'm still waiting for help with things that didn't arrive and it's incredibly frustrating.

My daughter purchased a Lover cardigan and the charge went through, but the item never arrived. We contacted UK customer service and they said the US side handles it. The US side just ignores all attempts at communication. We've reported this to our bank as fraud since there's no resolution in sight.

Bought a sweatshirt for my daughter in early December with the expectation it'd arrive well before Christmas based on their estimated delivery date. Few days before the holiday I had to scramble for a backup gift. The sweatshirt finally showed up after Christmas. When I complained, support said they couldn't do anything about it. They wouldn't admit it was their slow processing time that caused the delay and instead tried to say it was the carrier's fault or that I should've paid extra for faster shipping. Why would I shell out more when they promised it would arrive on time? This store won't see my business again and I'd warn others away too. Hold companies responsible and make them better.

Ordered a medium but received an XS instead. Asked to return it and they refused. Nobody can wear an XS so now I'm out the seventy five bucks with no recourse. Be careful because this isn't an official store.

Got a snowglobe for my daughter and it showed up completely shattered. There's no replacement option available. UMG is handling this and they're honestly the worst company I've ever dealt with. You'd think Taylor Swift would step in to fix all these merchandise problems, but she's making money either way so apparently she doesn't care.

Bought a pullover and didn't receive it until nearly two months later. Placed my order in mid-December and it didn't get sent out until mid-January. Even then, got a tracking number but the label just sat there for almost two weeks without actually shipping. Reached out to customer service and they kept telling me to wait another week without explaining why. Fed up with the runaround, I opened a chargeback through PayPal since they never responded to my refund request. Taylor is amazing, but the people running her online store really need to get it together.

Placed an order in mid-December for jewelry that was supposed to ship in a week, timed for Christmas. Heard absolutely nothing about it. Then on January 3rd, someone from Taylor Swift's customer service emailed that my order was canceled and I'd get a full refund. Problem is I never asked them to cancel anything, and the refund isn't actually full since the bank charged me about ten dollars in fees. Super unprofessional and disorganized. Taylor Swift deserves better than this.

The size I got is way too big and needs to be exchanged. I've sent three emails over two weeks trying to get help and nobody's responded. They're only interested in taking your money. Don't buy from them because if something isn't right, you'll lose your cash.

The site claims orders ship within three to five business days. Four weeks went by and I still hadn't received my purchase. Got just one email back from support, and they basically said to wait another week on top of the three I'd already spent waiting. When I followed up asking where my stuff was, they quit emailing me. It felt like they sent a generic message to brush me off. Thought I'd never get my item until I filed a complaint with the Better Business Bureau. After that, it finally shipped and arrived.

Paid $100 for two concert tees and got absolutely nothing. Ordered them for a couple of teens heading to the show in Santa Clara over the weekend. Had them shipped to a PO Box address I've used countless times before. The tracking said it arrived at the location, then suddenly it popped up in Michigan sitting there for days waiting to be delivered. Makes zero sense. Tried contacting the online store multiple times over a week and never got a single response. Basically threw my money away at this point.

Haven't had problems with Taylor's merch in the past and everything has arrived intact. The vinyl is absolutely stunning and sounds great, though I wish it came with more padding in the packaging. Tracking information could be clearer and easier to follow, especially since her products cost so much and standard shipping requires spending extra if you don't meet a threshold.

I swear if this Taylor Swift store actually got an order right I'd think I was dreaming. Every single purchase I've made has either shipped late or arrived late or both. It's ridiculous to spend that kind of money and have your package take forever. They stick with basic standard shipping regardless of price, and you'd think that wouldn't be the case. The whole experience is frustrating. Makes you wonder if Taylor even knows what her store staff is doing. The team is straight up rude, lazy, and doesn't care. Really disappointing for Taylor's company. The unprofessional back and forth emails and attitude need to stop immediately.