Taylor Swift's official store (store.taylorswift.com) sells merchandise including vinyl records, apparel, and accessories related to the artist. This page aggregates shopper reviews and ratings to help you understand customer experiences before making a purchase.
Taylor Swift Reviews
1.5
14 reviews
What Shoppers Say About Taylor Swift
Created with AI, based on recent reviews
Taylor Swift's official store has earned a 1.5 out of 5 rating from 14 shoppers, with the vast majority reporting significant problems. Customers consistently report serious issues with order fulfillment, refunds, and customer service responsiveness. Multiple reviewers describe items that never arrived, delayed shipments that missed promised delivery windows (including holiday deadlines), refunds not processed within stated timeframes, and unresponsive support teams that ignore emails or provide only automated responses. One shopper also reported receiving the wrong size and being refused a return. A small number of shoppers report satisfactory experiences, though even positive reviews express uncertainty about delivery timelines.
The most damaging pattern across reviews involves unresolved customer service issues and lack of accountability. Shoppers describe chasing the company for weeks without resolution, being directed between US and UK support teams without help, and ultimately filing disputes with their banks or credit card companies. The store's stated return-processing policy (seven days to warehouse plus additional processing time) appears not to be honored in practice based on customer reports of waiting much longer. Few reviewers express confidence in the reliability of this retailer.
Customer Reviews (14)
Sorted by: Most recentSophie M.Feb 26, 2026
Just grabbed the Opalite vinyl and they're saying it'll show up March 6th, but honestly I'm thinking it's gonna take closer to March 13th so like two weeks from now. Gonna let you know if it actually gets here or not so stay tuned!
Kevin T.Dec 22, 2025
Sent back an item almost a month ago and still waiting for my money. Their policy says seven days to the warehouse and then a few more to process, but I've been chasing them multiple times and nothing. The return definitely got there over a week ago but the refund never came through. Now I have to dispute the charge with my bank because this company is a nightmare.
Rachel T.Oct 17, 2025
Things have somehow gotten even worse with their customer service lately. Emails go completely ignored and all you get are useless auto-responses from bots. Some requests never get answered at all and items go missing. I'm still waiting for help with things that didn't arrive and it's incredibly frustrating.
Amanda H.Mar 6, 2025
My daughter purchased a Lover cardigan and the charge went through, but the item never arrived. We contacted UK customer service and they said the US side handles it. The US side just ignores all attempts at communication. We've reported this to our bank as fraud since there's no resolution in sight.
Jennifer L.Jan 10, 2025
Bought a sweatshirt for my daughter in early December with the expectation it'd arrive well before Christmas based on their estimated delivery date. Few days before the holiday I had to scramble for a backup gift. The sweatshirt finally showed up after Christmas. When I complained, support said they couldn't do anything about it. They wouldn't admit it was their slow processing time that caused the delay and instead tried to say it was the carrier's fault or that I should've paid extra for faster shipping. Why would I shell out more when they promised it would arrive on time? This store won't see my business again and I'd warn others away too. Hold companies responsible and make them better.
Michelle D.Dec 31, 2024
Ordered a medium but received an XS instead. Asked to return it and they refused. Nobody can wear an XS so now I'm out the seventy five bucks with no recourse. Be careful because this isn't an official store.
Samantha R.Nov 30, 2024
Got a snowglobe for my daughter and it showed up completely shattered. There's no replacement option available. UMG is handling this and they're honestly the worst company I've ever dealt with. You'd think Taylor Swift would step in to fix all these merchandise problems, but she's making money either way so apparently she doesn't care.
Jennifer K.Jan 24, 2024
Bought a pullover and didn't receive it until nearly two months later. Placed my order in mid-December and it didn't get sent out until mid-January. Even then, got a tracking number but the label just sat there for almost two weeks without actually shipping. Reached out to customer service and they kept telling me to wait another week without explaining why. Fed up with the runaround, I opened a chargeback through PayPal since they never responded to my refund request. Taylor is amazing, but the people running her online store really need to get it together.
Linda N.Jan 12, 2024
Placed an order in mid-December for jewelry that was supposed to ship in a week, timed for Christmas. Heard absolutely nothing about it. Then on January 3rd, someone from Taylor Swift's customer service emailed that my order was canceled and I'd get a full refund. Problem is I never asked them to cancel anything, and the refund isn't actually full since the bank charged me about ten dollars in fees. Super unprofessional and disorganized. Taylor Swift deserves better than this.
Taylor Swift Review FAQ
What is the overall rating for Taylor Swift's store?
The store is rated 1.5 out of 5 based on 14 customer reviews. The majority of ratings are one star, with a small percentage of five-star and four-star reviews.
What do shoppers praise about this store?
Positive reviews are limited, but a few shoppers report successfully receiving orders. One reviewer noted satisfaction with a vinyl purchase, though even this customer expressed concerns about delivery timing.
What are the main complaints shoppers have?
The most common complaints involve items not arriving as promised, delayed shipments that miss estimated delivery dates, refunds not being processed within stated timeframes, unresponsive customer service teams, emails going unanswered or receiving only automated responses, wrong items shipped, refusal to accept returns, and difficulty obtaining resolution. Several shoppers report escalating issues to their banks or credit card companies due to lack of response from the store.
Do shoppers recommend ordering from this store?
Based on the review distribution, the overwhelming majority of shoppers do not recommend this store. Over 86 percent of reviews are one-star ratings citing fulfillment, refund, and customer service failures.
How can I write a review of Taylor Swift's store?
RetailCoupons.com welcomes customer reviews of any retailer. Share your honest experience, including details about order fulfillment, product quality, customer service, and shipping. Reviews help other shoppers make informed purchasing decisions.