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I recently traveled from Basel to Munich and got sick while I was getting on the plane. The crew responded immediately and took excellent care of me. They stayed calm and handled everything in such a reassuring way. Even the Captain came out to check on me and even though they were on schedule, he made sure I felt like a valued customer and didn't make me feel like I was causing delays for everyone.

This is hands down the most deceptive and terrible airline I've ever flown. Absolutely shameful. They're celebrating a big anniversary this year but honestly they should just shut down. I've dealt with last minute flight cancellations with zero alternatives, delays that went way over five hours, and I'm still waiting for compensation almost a year later. They clearly don't care about following the same rules as other airlines. It's an absolute embarrassment.

This company has been a total disaster for the past year. Last year I went through a nightmare trying to switch my flight. It took an entire week and nothing changed, so I had to fly on the original date or lose my booking even though I'd gotten multiple confirmations the change was approved. Today I wanted to check my frequent flyer miles since I knew some were about to expire. Their website wouldn't let me log in from my home computer and I have no idea why. On my phone I could only find a donation option for my miles. I tried calling the support number but couldn't get through. So my miles expired and I lost them. I wasted almost two hours on this with nothing accomplished. This is what they've become and it's frustrating.

This airline has been nothing but trouble for me over the last year. Previously I had a terrible time trying to modify my flight booking which dragged on for seven days without any actual changes getting made, leaving me stuck traveling on the original date or losing my reservation entirely even though I got several change confirmations. Fast forward to today and I tried to access my frequent flyer miles account because some are set to expire soon. Their website blocked my access from my computer and I still don't understand why. When I tried from my phone, the only thing available was to donate miles. I attempted to reach their phone support but couldn't get through. So I ended up forfeiting my miles. After spending roughly ninety minutes on this mess with zero resolution, I'm completely done. This company is a total failure.

Over the past year, this airline has turned into a complete nightmare. Last year when I tried to change my flight, it took a whole week and the change never actually went through. I ended up having to fly on my original date or forfeit the ticket, even though I got multiple confirmations that the change was done. Today I tried checking my frequent flyer account since I knew some miles were expiring soon. The website wouldn't let me log in from my computer and I have no clue why. On my phone I could only find options to donate miles. When I called their customer service line, it either didn't work or just gave me a busy signal. That's how I lost my miles without being able to use them. I spent almost an hour and a half trying to figure this out with nothing to show for it. This is honestly ridiculous.

Worst experience I've had with customer support. I was trying to help my family get rebooked after they had to go back to the airport for a mechanical issue and were stuck there. This was their second cancellation within 24 hours. The representative I spoke with seemed caring and understanding about my family's circumstances. Yet during our conversation, available flights kept getting grabbed. What started as plenty of openings for the next day turned into nothing after an hour. They didn't actually do anything helpful, just kept me on a long call, were super disorganized, and sounded nice while basically failing to help. They finally got my family on a flight but it was three days later than when the original one was supposed to arrive. The worst part was the person on the phone never actually issued tickets, so my family couldn't even get on that flight. Eventually we just quit trying and my family ended up stuck at the airport confused about what to do next. If you need to rebook with them, don't expect much. Their responses are quick but pointless.

This was honestly the worst customer service experience I've ever had. I called to help my family rebook after their flight had to return to the airport for maintenance and they got stranded. That was their second cancelled flight in a single day. The customer service rep seemed concerned and helpful about my family's situation. But somehow during that long call, every available seat got booked up. We went from having plenty of options for the next day to completely nothing after just an hour on the phone. They didn't actually help us at all, just kept us on the line, were really inefficient, and acted reassuring while doing basically nothing. Eventually they found them a flight but it was three full days after the original one should have landed. Even worse, the agent never properly ticketed them so they weren't even able to board that flight. At that point we just gave up and my family was stuck in the airport with no idea what to do. I'd say skip rebooking through this airline. You get fast responses but they're completely useless.

The airline itself is fine, but I had a terrible encounter with one of the German flight attendants whose name I didn't quite catch. This person was incredibly disrespectful toward me and my wife, and it was so bad that other passengers around us noticed and seemed shocked. I really don't want to fly with them again if this is how they treat customers. I'm sure this wasn't an isolated incident either.

I've ordered from online retailers plenty of times, but this purchase was something special. Everything about it was top notch from quality to customer service to how fast it arrived. Definitely give them a shot.

Our flight from Dublin to Frankfurt ended up delayed because of airport issues, which caused us to miss our next flight. Thankfully the airline stepped up and put us in two hotel rooms, gave us a taxi voucher, and provided snacks while we waited. They rebooked us on a later flight and we were able to get going after several hours. My husband filed a compensation claim online and got a response super fast. They offered us a really generous amount and the money came through in just under a week. We're so thankful to this airline and definitely plan to fly with them again.

I called them this morning because our travel booking agent had incorrectly cancelled our outbound flights. We'd just asked about rebook options for a couple of passengers, nothing was ever confirmed. The airline recognized it was a mistake and immediately restored our tickets within an hour. It was simple to get them on the phone and the representatives were knowledgeable and helpful, getting us sorted out without any extra fees. We received documentation and a verbal summary of what happened. This is exactly what great customer service looks like. The lesson is book straight with the airline yourself instead of using middlemen, even if it means paying a little extra.

I reached out to them this morning because the booking agent we used had cancelled our outbound flights. We'd asked for rebooking options for a couple of passengers but nothing was actually confirmed. The cancellation turned out to be a mistake and the airline fixed it right away by restoring our tickets within 60 minutes. Getting in touch was straightforward and the team that helped me knew what they were doing. They sorted everything out at no additional charge and gave us both written and verbal confirmation of everything that was done. That's customer service done right. The takeaway here is to book directly with the airline rather than going through third party agents, even if you pay a bit extra for the convenience.

Really happy with my experience flying with them. The crew did an excellent job, the flight itself was smooth, and I caught my connecting flight without any issues. The meal service was delicious and the drinks stayed cold the whole time. The plane wasn't very full so things stayed pretty quiet and I got a chance to sleep a bit. I'd definitely recommend flying with them and would absolutely book with them again in the future.

Took a flight from Vancouver to Munich earlier this summer. The crew members were super professional and the in flight experience was fantastic. This was my first time flying with them and I really appreciated how hard the entire team worked to make such a long journey as comfortable and pleasant as possible.

Flying with them is honestly a pleasure. The team is fantastic and the level of service is top notch. Really the best option out there.