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Really disappointed with how inaccurate this DNA test turned out to be, honestly feels like throwing money away. My spouse and I ordered it to see how it compared to another company's test, and the results were completely different. My husband has Native American heritage from a tribal background, but this test didn't pick up any of that ancestry, while the competitor's test did. We also had our kid tested hoping to get useful health insights, but it came back saying he had health markers that neither my husband nor I have. The whole thing was pretty unreliable and the health data didn't actually benefit our family in any meaningful way.

The support team here is outstanding, particularly Clare who shows such kindness and dedication to helping. She prioritizes getting back to you quickly and sticks with you throughout the whole resolution. I'd recommend Living DNA without hesitation as your first choice for DNA testing.

Their support staff is fantastic, especially this one rep named Clare who went above and beyond. She's incredibly thoughtful and always responds to messages super fast, plus she stuck with me through the whole process until everything got sorted out. I'd definitely recommend Living DNA to anyone looking for a solid DNA testing option.

Got a super quick response when I lost track of my activation code. The team communicated really clearly and took care of it without any hassle or extra headaches. For a web-based service, I was genuinely impressed and would tell others to check them out. The DNA report itself is detailed and informative too, made for an overall great experience.

I wasn't able to get the DNA test done because my location has restrictions on it, but the team at Living DNA still went above and beyond to help. They were genuinely nice about the whole situation and did everything they could to figure out a solution. In the end, they gave me my money back without any hassle. Really appreciated how the support team stepped up for me!

Got a speedy, well-detailed and complete answer to my question about my DNA results and what they mean for my family history. The staff was super supportive and showed real knowledge about ancestry topics.

It was such a breath of fresh air to actually talk to a real person instead of bouncing around automated systems that don't actually solve anything. The Living DNA staff really stepped up, showing genuine care and persistence in helping me work through the issue I ran into. Big thanks to Emily G and Clare M for their exceptional support.

Claire really elevated my whole experience, staying courteous, professional and getting things done promptly every time we interacted.

Claire really made the whole thing smooth sailing for me, always respectful and professional with quick turnarounds every single time.

Clare was wonderful and really went out of her way to help me understand my test results.

Customer service here is quick to respond and gets things done right. They tackle your questions head-on and give accurate information on the first go. When you hit a snag with an order, they jump on solutions and bring up refund options right away without needing to be asked, which keeps things running smooth and builds confidence that your issue will get fixed fast.

Their customer service team really knows what they're doing. They get back to you fast and handle everything professionally. They address your questions thoroughly the first time around and actually know their stuff. If something goes wrong with an order, they're proactive about finding solutions and will even suggest refunds if other fixes don't work, without you having to push for it. This approach means problems get handled with confidence and get resolved super quickly.

This was a really positive experience overall for our whole family. Several relatives participated, so I'm sharing feedback for all of us plus my own impressions of navigating the site and checking out the results. We were really impressed by how thorough the regional English breakdown was on our samples, and it lined up nicely with our family records while also throwing in some unexpected findings. My mother's results confirmed her British roots. My father's showed mostly Eastern European heritage mixed with Irish and English. We also got the Viking ancestry add-on which was super cool and seemed like good value for the twenty pound price tag. The main frustration I had was that the website switches between profiles in a clunky way sometimes. There's this delay that happens when you're changing profiles, so if you've got two or more people on one account, you could end up looking at the wrong person's map. It'd be helpful if there was more detail about which specific regions are included in the British breakdown, like being able to see exactly which counties fall under something like East Anglia. There's not really a way to know if Living DNA's version of Central England uses the same boundaries as what you'd find online elsewhere. North and South Yorkshire sections seem to cover areas from what used to be called West Riding and what's now East Riding.

Their support team knocked it out of the park with how fast they answered my complicated question and how clearly they explained everything. My brother had used another ancestry DNA company before and was let down by what they delivered. After we got our kit from Living DNA, the contents matched what was advertised, and now it's processing in their lab.

Really enjoying this service so far. No matter which platform I use, I seem to only find distant connections anyway. Just started using the tree builder feature and it's working nicely as it processes my data. Looks like I'll be able to build out a solid family tree here. So far this is hitting all the right marks.