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I'm really unhappy with how unprofessional this platform has been. After I paid for my booking, I tried reaching out multiple times starting in early March through both phone and messaging to cancel because of the situation at the time. Nobody got back to me, and the email support didn't work either. I ended up contacting the airline myself and got the cancellation done. Now my refund money has been stuck in their system for a month, and I have no way to get in touch to claim it. Would appreciate any advice on how to escalate this or file a complaint with the appropriate authorities.

Really let down by this experience. The prices on this platform seem off. You'll see one amount in the app, but the exact same trip costs less everywhere else. Their special credit card offer and gift card promotion look appealing until you apply them and realize the final price matches what competitors were already offering. There's no real discount here, just smoke and mirrors. Would not suggest to anyone.

The customer service here is really irresponsible. My flight got cancelled due to the conflict and airport shutdowns in the area. When I called, they told me they'd only act once the airline officially cancelled it. Meanwhile, other agencies were already rebooking customers. Eventually the flight was indeed cancelled, and they sent me an email asking me to wait 48 hours. After that, they asked for another 24 hours. During all this waiting, competitors were actively helping their customers rebook. I took matters into my own hands, called the airline directly, and got rebooked right away. It's been over a week and I still haven't heard anything from them.

The worst app I've come across and the worst customer support. They instantly cancelled my booking right after taking my payment, costing me almost 17,000 rupees with an empty promise of a refund in 5 to 7 days. Then they jacked up the price on the flights I wanted, meaning I'd have to shell out more money for the identical tickets. To make it worse, calls went unanswered and the few times I did connect with support, it was an absolute disaster.

Terrible app and absolutely terrible customer service. Right after I paid, they cancelled my booking, leaving me out almost 17,000 rupees. They said it would be refunded within a week, but then I noticed they hiked up the price on the same flight I wanted to book, forcing me to pay extra. On top of that, nobody answered my calls and the customer support I eventually got was the worst I've ever experienced.

I made several hotel bookings through this platform and had to cancel my trip for legitimate reasons. The website wouldn't let me log in, and their support team never replied to any of my emails. There's no working phone line, and my cancellation requests have been completely ignored even though at least one reservation was fully refundable and well before the cutoff date. This has been incredibly frustrating dealing with a company that offers zero support, zero guidance, and doesn't respond at all. Their customer care needs serious work. I'm sharing this so other travelers know what to expect before they book.

The agent was super easy to reach and provided amazing help. They're honestly the best agency I've used for booking flights. When I needed to change my flight, their staff handled the rescheduling in a really professional manner.

I decided to cancel my flight due to my own circumstances. Two months later, I finally got my refund after pushing through social media. Thanks for sticking with it and getting me my full amount back.

My refund took longer than expected at first, possibly because of everything going on at the time. Once I escalated it to the right department, things moved smoothly and I got my money back without further issues.

The support team member really went above and beyond to help me out. He put in full effort and made sure everything was handled properly. I'm very satisfied with how he managed things. He was easy to reach and knew what he was doing. I also want to mention that another team member provided equally great assistance throughout the process.

At first I wasn't satisfied because I had to keep following up on my refund. But once I spoke with someone on the support team who took ownership of my case, things changed completely. He prioritized my situation and made sure everything got resolved. I also have to give a shout out to another team member who went out of his way to support me and ensure the refund went through smoothly. Really grateful for both of them. My only suggestion would be to make it easier for customers to connect with support. I had a rough time initially before I found the right person.

Really impressed with the quality of service here. The website and app are both intuitive and easy to navigate. Their customer support team is responsive and helpful too.

Stop wasting my time with excuses. The airline told you to switch to vouchers months ago, which you didn't do. Instead, you charged me extra, and frankly that looks like deliberate overcharging on your part. There's nothing hanging with the airline. Give me my money back now.

These folks actually got me a refund from an international airline! I know their overall ratings aren't the best right now, but they still have customer service people who pick up the phone and actually try to help, which honestly puts them ahead of a lot of other travel booking companies out there.

Haven't had a single issue. I've used them for flights, both domestic and international, plus train bookings. The support is top notch and everything runs smoothly.