Inkjets.com Reviews

I chose this company specifically because of their advertised warranty and guarantee that you get a full refund if you're unhappy or the ink doesn't work. Here's my warning about what a scam this place is. I bought a full four cartridge bundle for my printer model. When I installed them I got an error saying this isn't genuine HP ink and the printer won't use them. I've tried calling three different phone numbers and nobody answers. I sent three emails and no response. I tried three online chats where they claim to transfer you to a person but it just loops back to automated support that doesn't actually help. If you buy their ink and it doesn't work, that's on you. But take it from me, their ink does not work.

I placed an order and one of the cartridges I paid for never arrived. Instead they sent me a completely different cartridge by mistake. I reached out five separate times about this mix-up and even sent them photos and offered to send the wrong one back if they shipped me a label. I kept asking them to send the cartridge I actually ordered but they refused. I've never experienced such poor service. I would really caution others from shopping with this company.

Got three cartridges in my order. The first one lasted maybe fifty pages and the other two didn't print anything at all. I called them up and they said sorry, your six month warranty is over so no replacements or your money back. Why would anyone go through three cartridges in half a year? And how am I supposed to know they're broken before I use them? This is horrible. You won't catch me buying from them ever again.

Bought three cartridges and one of them only printed about 50 pages while the other two didn't work at all. When I called customer service they basically told me I was out of luck since my warranty had expired after six months. How was I supposed to know they were defective without opening them? And why should I have to use all three cartridges within that timeframe? This is unacceptable. I'm done with this company for good.

Stay away from this vendor. I returned an unopened toner and they gave me an address and return number via email. I lost the tracking info but they had everything they needed on the package. Now they're denying my refund and keeping my money. That's basically stealing. I had to contact my bank to get my money back. They have the item and the return authorization number but choose to keep the cash anyway.

Don't buy from these people. I sent back an unused toner cartridge using the return address and RMA number they emailed to me. I misplaced the tracking number and didn't include it. Now they're refusing my refund even though they have the cartridge and the RMA on the package. It's basically theft. I've had to contact my bank to dispute the charge. They have all the proof they need but they're choosing to keep my money anyway.

Bought two remanufactured HP cartridges in March and didn't open one until a couple years later. When I installed it I got an error message saying it detected a non-HP chip cartridge and wouldn't work. Turns out HP's firmware updates block remanufactured cartridges due to chip compatibility issues. I contacted their support team and got basically a shrug. No replacement, no refund. It's a scam and misleading advertising. I'm never ordering from them again.

I'm a reseller and checked out their website looking for products that matched what I needed. Unfortunately I couldn't find anything suitable for my business requirements. Can't say much else about the experience.

I came here as a reseller looking for products that would meet my needs. Unfortunately nothing on their site had what I was searching for. Not really sure what else to say about them.

Spent eighty-five dollars on cartridges that were about to expire, literally a month left on them. They say they have a satisfaction guarantee but it requires you to go through the hassle of mailing stuff back. I specifically asked for a UPS or FedEx return label to make things easier but they said no. They also wouldn't arrange a pickup. You have to return the expired cartridges before they'll send replacements, which doesn't help if you're already out of ink. Most other companies send the replacement first. This operation was misleading and unethical from start to finish. After dealing with a bunch of runaround I finally got a return label and full refund, but I shouldn't have had to jump through all those hoops in the first place.