Nas Ugreen Reviews

Ugreen took $30 deposits on their website for pre-orders on one of their products, promising you'd get a unique link to order at that locked-in price. Now they're backing out of that deal they made with customers. They're claiming there's "way too much demand" and instead of honoring the original agreement they've started pushing everyone toward the public Kickstarter campaign and saying they'll refund you later. This is straight-up bait and switch tactics and probably crosses some legal lines since actual money already traded hands for that reserved slot.

Usually I don't leave bad reviews, but the way their support team handled this is truly shocking. First the good part: I've had my Ugreen NAS running strong for a couple years now and genuinely love it. Back in mid-January I placed an order for a UPS unit that had just come back in stock after being gone for months. By late January it hadn't showed up, so I reached out to support. Turns out my request went to the wrong team and never got routed properly. I tried again in March and was told once more I'd been sent to the wrong people. Finally they let me know the package couldn't be delivered and they'd shipped it back to the warehouse. Nobody ever told me the shipment was on its way, that it couldn't be delivered, or that it was heading back - no heads up about a refund coming either. I waited over two months with nothing. There was complete radio silence from Ugreen until I kept bugging them, and then their support people just acted like the whole thing was somehow my problem. Really let down by this experience and I'm definitely going to think twice about ordering direct from them again. I'll probably stick with buying through other trusted retailers instead.

Don't buy this - the Ugreen NAS doesn't work with Macbook Pro M4. You'll get ripped off. They should really add compatibility.

Got a Ugreen NAS thinking it would be a good Synology replacement, especially after their successful crowdfunding push and everything they were saying about it. Turns out it's just not practical to use day to day. The biggest problem is definitely the software side of things. A lot of the apps they promote on their site and in manuals aren't actually available depending on where you live, with zero explanation for why that's the case. Before you buy, I'd check out the app store yourself by searching for Ugreen NAS - chances are you'll only see a handful of basic options. You're going to be missing the main app plus key stuff like system admin tools, photo management, music features, and video apps. The HDMI port doesn't even really work without the Ugreen NAS app running, which kind of defeats the purpose. You can technically get it to work, but without solid mobile support it feels ancient compared to other NAS boxes out there. The operating system takes some design cues from Synology's system and looks pretty good aesthetically, but that's honestly the only bright spot. Still no television application, the mobile options are lacking, and a bunch of features advertised online have either vanished or never showed up at all.