Thomas Kinkade Studios specializes in art prints, framed canvases, and home decor featuring Thomas Kinkade's signature landscape and holiday imagery. This page aggregates shopper ratings and reviews of the store's products, shipping, customer service, and overall buying experience on thomaskinkade.com.
Thomas Kinkade Studios Reviews
2.0
6 reviews
What Shoppers Say About Thomas Kinkade Studios
Created with AI, based on recent reviews
Thomas Kinkade Studios is rated 2.0 out of 5 by 6 shoppers, with reviews heavily skewed toward dissatisfaction. Recurring complaints center on poor customer service responsiveness, especially for international orders, with shoppers reporting difficulty getting answers, unresolved shipping issues, unexpected additional charges not reflected on the website, and lack of follow-up on damaged items. A small number of satisfied customers praise the product quality and fast domestic shipping, noting that when orders do arrive, the artwork arrives in good condition and looks beautiful.
The primary friction points appear to be operational rather than product-related. Multiple reviewers cite slow response times from customer support, inability to reach representatives, and unresolved disputes over pricing and delivery. International customers report particular frustration, with at least two overseas buyers noting they received no support for damaged or missing orders. The store's website navigation also drew criticism for being confusing. While product quality itself receives positive remarks from those whose orders arrived successfully, the overall purchasing experience and post-sale support are significant pain points that overshadow product satisfaction.
Customer Reviews (6)
Sorted by: Most recentMarcus L.Apr 25, 2025
Worst customer support I've experienced. The rep was rude and unfriendly, took forever to answer back, and still couldn't handle basic questions. I had to ask the same thing twice before getting a straight answer, plus their website is confusing as heck. This is just not acceptable.
David M.Aug 30, 2023
Really bad experience with customer service and the site itself. I bought a picture on August 18th and paid extra for shipping overseas. Then today I get emails saying I owe another 90 bucks because the website prices aren't accurate. If you're ordering from the UK, skip this. They won't stand behind their listed prices, and customer service just wants to cancel everything when you call to complain. Very frustrating.
Rachel S.May 16, 2023
Took forever to get my order, like six weeks. On the bright side, the customer service people were actually helpful when I contacted them.
Michael K.Apr 16, 2023
My order never showed up and my card got charged six weeks ago. Customer service hasn't been any help at all. We're considering filing a complaint with the state attorney general's office about this.
Jessica R.Nov 9, 2022
My Cinderella Christmas picture arrived in perfect condition. Ordered it Monday night and had it by today. This picture is absolutely beautiful and looks fantastic hanging in my room.
Nicole T.Dec 11, 2021
Living in Australia, I ordered a framed canvas that showed up with damage to both the box and the wooden frame like it had been dropped hard. I tried reaching out to support three different times about returning it and getting a replacement, but they never got back to me. US customers probably get better service when they can call, but international customers get ignored. Eventually they did send a replacement, except they shipped it to the wrong address completely. Since the package went to a local distribution center, the carrier refused to give me a refund.
Thomas Kinkade Studios Review FAQ
Why does Thomas Kinkade Studios have such a low average rating?
The low rating reflects significant customer service issues that dominate recent reviews. Two-thirds of reviewers gave one star, primarily citing poor responsiveness from support staff, unresolved order problems, and unexpected additional charges. Shoppers report difficulty getting answers to basic questions and lack of follow-up on complaints about damaged or missing items.
What do satisfied customers praise about Thomas Kinkade Studios?
Customers who received their orders successfully highlight the beauty and quality of the artwork itself, noting that products arrive in perfect condition and look fantastic in their homes. Domestic shoppers have also mentioned fast shipping when orders process smoothly.
What are the most common complaints?
The most frequent complaints involve unresponsive or unhelpful customer service, slow shipping times (one customer reported waiting six weeks), unexpected billing issues (additional charges appearing after purchase), damaged items with no resolution, and a confusing website. International customers report particularly poor support when trying to resolve problems.
Should I order from Thomas Kinkade Studios?
Based on reviews, purchase at your own risk. While product quality appears solid for orders that arrive intact, customer service failures and post-purchase support issues present significant risk, particularly for international orders. Domestic customers may have better experiences, but multiple reviewers report unresolved problems regardless of location.
How are ratings calculated for Thomas Kinkade Studios?
Ratings shown on RetailCoupons.com reflect all verified customer reviews submitted to the store. The average rating of 2.0 is calculated from 6 individual reviews, with each review weighted equally regardless of purchase verification.