Current Catalog Reviews

Placed an order for about $90 worth of personalized items on January 1st. The company sent it to FedEx on January 16th. Then FedEx took forever and it didn't arrive until February 3rd. That was FedEx's fault not Current's. I couldn't figure out how to switch carriers on their website anyway.

Ordered items from Current last December before Christmas for $27. They were supposed to arrive January 9th. They have my money but I never got anything. Tried reaching out multiple times but can't get through to find out what happened.

Got Santa letters for three of my grandchildren. Filled in all their information including addresses. At the end they asked for my name and shipping address and I couldn't find any explanation for why they needed it. I'd ordered Santa letters elsewhere before and they sent them straight to the kids. When I got the shipping confirmation I contacted customer service to ask what was going on. They said yes they had the children's addresses but would send everything to me instead since I entered my shipping address. I said the form asked for my shipping address. They said I should have ordered each letter separately and put each child's address as the shipping address. It didn't say that anywhere. The other company let you order them together and sent them directly to the kids. I think they're trying to get extra shipping charges out of you. They told me I should have read the instructions better but there was nothing about this in the instructions. Now the kids will know I sent them because of the postmark.

Waited a month and never got my order. After sending multiple emails and making several calls asking about the status with no tracking information provided I requested a refund. They kept telling me to wait 48 to 72 hours for someone to call me back and just kept delaying. I will never order from them again. Even when I asked to speak to someone about my refund they said to wait 48 to 72 hours for a callback. What a joke. They basically stole my money. UPDATE: Called again on August 19th after about a month of this and finally got transferred to billing who started processing my PayPal refund.

Had trouble getting into my account. The system kept saying it didn't know my email or password and told me to check back later. Tried resetting my password but never got the email from the company to do it. Finally went ahead and ordered as a guest, and suddenly the site recognized me and sent my order confirmation. Their automated system just doesn't work right. Really frustrating.

Ordered Christmas wrapping paper on December 8th. Tracking shows it won't get here before Christmas. They didn't ship it until December 13th from Colorado and it's being sent to Florida through FedEx. It should have made it in time but it's looking like it won't.

Always ordered my checks from Current without any problems until this last order. Those checks were defective and would tear all wrong when I tried to remove them. I had to use a razor blade to cut them which was a mess. Ended up ordering from my bank instead. I called their customer service twice. They offered a refund and said someone would call me back about it. Still waiting three months later. Won't be getting checks from Current anymore.

Current Catalog is pretty bad when it comes to shipping. I paid for expedited shipping but my package was still going to be late. The manager said it was holiday delays. If that's true they should tell customers upfront instead of hiding it in fine print. The manager promised December 4th delivery and I got a notice it won't come until December 6th. I needed that for Christmas invitations. Their shipping and customer service practices are not good.

Tried ordering address labels with a 20% discount and free shipping advertised. The checkout process wouldn't let me review my personalized labels before purchasing which felt lazy. I went ahead and paid with my card. Then on the final bill a hidden $2.99 shipping fee showed up that wasn't visible in the breakdown. Not happy. UPDATE: Got the labels December 18 and they did give me a credit back for that sneaky charge. I can't use them this year but I'll have them ready for next year. That improved things a bit from my initial frustration.

Ordered several items from Current recently. Most came quickly but one was backordered and took a few weeks. Another item was completely out of stock. After waiting a month for a refund check to arrive I called customer service. They kept insisting I hadn't been charged for the unavailable item. I explained I had mailed them a check that already cleared my bank account so I absolutely paid. The rep couldn't understand this and after thinking about it said I actually owed them money instead. How does that even make sense? I was a customer for over 40 years and now I'm done with them.