lakepajamas.com Reviews

I bought a short set back in April and couldn't believe what happened. Before even a month went by, I had these gross yellow stains under the arms. My routine is pretty basic: I shower every single night with regular soap, wash my clothes with Tide, and I wear Secret deodorant. Nothing extreme or weird. Yet somehow these pajamas look like I've had them for years. I've never seen anything like this, not even with my workout gear. When I tried to get help from the company, they basically blamed me and said it wasn't their problem. Apparently it's my fault for actually wearing them like normal pajamas. If you're thinking about buying from them, just be careful.

Watch out! Before I bought a robe as a Christmas gift for my daughter, I called the company directly to ask about their return policy. They told me anything purchased from November through December could be returned or exchanged until January 15. I'd been waiting for months for a specific color robe to come back in stock but it never did, so I ordered it in a different color instead. A few days before Christmas, I found out the first color finally came in. I called right away but they were closed until after the new year. I sent an email asking for a return label so I could exchange it, which their website says they provide for exchanges. It took calling and emailing them a bunch of times just to get someone to help. Finally I got an email today saying I can't exchange it because I bought it on sale. Nothing in the checkout process told me that sale items couldn't be exchanged during their stated return window. We're talking about a $140 robe here, and I had already gotten $20 off.

The customer service at this company is really bad. I tried ordering maternity pajamas for my daughter during their 50% off sale. I had them in my cart and went to pay, but suddenly they said they weren't available in her size. The very next morning, they were back in stock but at full price instead. When I talked to someone about it, they insisted these were a completely different style. That's not true though because I had bookmarked the page and it's literally the same exact item I had before. The rep just didn't care and refused to help me figure it out. It was a total waste of time. Go buy your pajamas somewhere else.

I recently got a pair of these fancy pajamas for $130, and you can tell they're high quality. But here's what bothers me: no pockets on the pants. For that price, I'd expect every detail to be perfect, including how the company treats its customers. There's also a real problem with how they handle sizing and the shrinkage situation. The fabric isn't preshrunk, so you're told to size up, but the shrinkage is all over the place. I ended up with a pair that barely shrank and now they're way too loose. Dealing with their customer service was frustrating too. I've seen lots of complaints online from other people saying basically the same things I'm experiencing. What really gets me is that customer service seems to give everyone the exact same generic response, like they're not really listening to your specific issue. It feels like the company is trying to treat everyone fairly by using a one-size-fits-all approach, but that's actually hurting them because it doesn't show they care about fixing things for individual customers. They're missing a real chance to earn loyalty by actually being flexible and genuine with people.