LASCANA USA Reviews

Ordered a two piece bathing suit in March where the top and bottom ship separately. The top was backordered until late March but the bottom would arrive sooner. I hadn't heard anything so I called customer service and found out the bottom won't actually ship for a couple days and the top won't be here until end of April. I had to call them to get any info at all. They pushed the date back without even letting me know. If you need backordered items by a specific date don't order here. I'm not confident they'll even have my top ready by when they say they will.

Getting an actual order from this place is a nightmare. I've had to reach out to customer service repeatedly just to figure out what's going on with my purchases. First time I ordered, they claimed there was a PayPal issue and I got zero updates for two weeks until I finally called them myself. Then I tried again with a credit card, waited a week with no shipping notification, and when I contacted support they said only the warehouse could help but they'd put me on priority shipping. Spoiler alert: that order got mysteriously canceled too. It's ridiculous having to basically beg to get what you paid for. The customer service reps do respond fast at least, but good luck actually getting your stuff. Never ordering from them again.

The shipping fees here are pretty steep at $7.95, and returns cost another $6.95. That's $15 total just to send something back, which is a lot to lose. I'd skip this place and shop elsewhere.

I used to shop at Lascana regularly for decent stuff at reasonable prices. Haven't bought anything in about a year, but I looked through a new catalog recently and nearly fell over. The prices have gone through the roof. The clothing itself is fine but at these new price points it's just not worth it anymore. I'll be shopping elsewhere.

I purchased over 20 items and some of them were supposed to be on flash sale pricing but I got charged full price instead. When I called to speak with a supervisor they said they were too busy and would call back, which they never did. I was planning to keep most of it but decided to send everything back. I'm extremely unhappy and won't be ordering from them anymore. Save yourself the trouble and shop somewhere else.

I ordered on a Saturday and paid extra for next day delivery. Nothing showed up Sunday, and when I checked Monday my account still showed processing. They'd already charged my card that morning. Called customer service and got told they're 24 hours behind on their systems, which makes no sense if they already took my money. The reps had trouble communicating and seemed confused about how anything works. Terrible company for charging premium rates on a service they can't deliver. Won't be ordering again.

I saw an ad and ordered a robe I absolutely love. This was my first time trying the brand and I'm genuinely obsessed. The quality and style are exactly what I'd been looking for. Their dresses look great too and I think I could find something perfect for any special occasion.

I used to really enjoy shopping here, but quality has gone downhill. On my last order they hit me with not one but two return fees: $6.95 and $4.95. One supposedly for shipping, another for the actual return. That's completely unacceptable. I'm done shopping with them.

I've ordered from just about every category they offer. It was pretty good when I first started buying a couple years ago, but nothing has really improved. The quality stays the same while the prices keep climbing. Things that used to run $30 are now $50. It's disappointing because the quality isn't good enough to justify that kind of markup.

I placed two separate orders and both times found out after they shipped that my charges had gone up. I couldn't get through to customer service to ask why. Not ordering from them again.