cbd.co Reviews

Had a really frustrating experience with their customer service team. I ordered something specific but they shipped me a different product instead. When I reached out, they insisted it was what I ordered, claiming it just came in new packaging. That wasn't true at all - same brand, totally different item. They went ahead and updated my account with the wrong product like nothing happened. Good thing I saved my original order confirmation because I had proof it wasn't what I requested. I asked for either a replacement or my money back. The replacement they sent was the exact same wrong item, so I decided to just get a refund and return it. I mailed the unopened package back, but now they're telling me they can only give partial store credit because they're saying it was opened. I never opened it since it wasn't even the right thing in the first place. This whole situation has been handled poorly from start to finish, and I'm disappointed with how they've treated this mistake.

Placed an order about two weeks before I was supposed to leave for a trip. The first shipment never made it out of their warehouse. According to tracking and USPS, they never actually sent it out. After a week I called them and was told they'd make sure it goes out right away because they want me as a satisfied customer. Called back a second time and got someone else who claimed my order was sitting right there on his desk and figured maybe the delivery driver didn't grab the second one I placed. I explained I absolutely needed it within two days since my flight was coming up. The service has been really poor, and despite saying they care about keeping me happy, it's clear something's not working right in their warehouse operation.

Can't say enough good things about this place. I've been really impressed every single time. Their prices beat out the competition, they've got tons of different products to choose from, and everything I've bought has been quality stuff. Recently there was a small mix-up with my order quantity and I contacted them about it. Their support team fixed it super fast and professionally - way quicker than I thought they would. It's nice to shop somewhere that genuinely cares about their products and backs up their service. Definitely going to keep ordering from them.

I placed one order and somehow got charged five separate times. That's almost seven hundred dollars gone from my account. I've been a customer for two years and never had an issue like this. I've sent tons of emails asking them to reverse the charges and cancel the extra payments but no one answers back. They don't even have a phone number to call. I'm on a fixed income and losing that much money is devastating. Really frustrated with the complete lack of response.

This company is a mess when it comes to paying people. They contracted with an SEO firm to place an article on my site with links back to their domain to help with their search rankings. I did the work they asked for, but neither the company nor the agency have paid me a single cent. They keep ignoring my payment requests. If they can't even pay contractors to help grow their business, why would anyone trust them with their money? Pretty bad way to run a company.

Bought a bottle of CBD tincture that I never got. Trying to call them just gets you voicemail that nobody returns. Their email just sends back an automated response with no way to talk to an actual person. I even contacted their supplier Lazarus and they just told me to deal with the main company. This whole operation seems sketchy. Stay away.

Got two bottles of CBD for my pet and one arrived damaged. I sent pictures to the company showing the damage plus documentation from the postal service. They said they'd send out two replacement bottles with one free to make up for it. Two weeks later and I still haven't received anything - my order shows as unfulfilled. The customer service rep was friendly enough but they clearly can't follow through on what they promise. I'm going to reach out again and ask for a refund on the bottle I'm still waiting for.

Purchased three different CBD vape products - an indica, a sativa, and a hybrid option. All three cartridges completely leaked out during shipping. I've never seen CBD products thin enough to just drain out of the packaging like that. They were still wrapped up but totally empty inside. The gummies at least survived, but I basically wasted seventy dollars on the vapes. Not going back to them.