Cushion Source offers custom and ready-made cushions for residential and specialty applications. This page displays what RetailCoupons.com shoppers think about their products, pricing, and customer experience based on verified reviews.
Cushion Source Reviews
2.3
3 reviews
What Shoppers Say About Cushion Source
Created with AI, based on recent reviews
Cushion Source receives sharply divided feedback, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the competitive pricing compared to local custom cushion makers and express satisfaction with the appearance and quality of finished products, particularly for specialty applications like camper cushions. However, negative reviews highlight serious durability and quality control issues, with customers reporting cushion covers that deteriorated immediately after washing and structural problems like backwards-sewn components that prevented intended functionality. Additional frustrations include unclear care instructions that are not included with products and difficult-to-locate washing guidelines on the website.
The most concerning pattern across negative reviews is the gap between customer expectations and actual product performance, combined with inadequate product documentation. Customers report high price points for items that failed under normal use or basic care, raising questions about quality assurance in manufacturing and assembly.
Customer Reviews (3)
Sorted by: Most recentRobert T.Sep 8, 2025
We needed new cushions for our camper and I found one that looked reasonably close to the existing pieces we were keeping. Tested them out yesterday and I'm really satisfied with how they turned out. The price was significantly lower than what we would've paid to get them made locally, and the finished product looks nice. Would I have been able to find something that matched even better and matched the other cushions more closely if I'd gone to a local shop? Probably yes, but honestly these work fine for now and I can always upgrade the rest down the road. Really pleased with how this turned out.
David P.Jan 10, 2025
I bought two cushion covers for $800 total, and they fell apart the moment we washed them for the first time. There's no care label attached to the product itself, so you have to hunt around their website to find washing instructions, and when you finally locate them, you discover these covers require way more careful handling than typical linen items you'd normally buy. The main reason is they don't have finished edges. I reached out with my complaint, and their solution was to patch the covers by cutting away the damaged parts and sewing the remaining fabric into smaller covers. Much for that pricey custom fit we paid for! The bigger issue is how the company handles complaints. They seem to operate from a defensive mindset and have this formula for rejecting customer concerns. They'll basically blame you for something before you even fully explain what went wrong. It's pretty unprofessional.
Sarah M.Nov 10, 2022
I purchased chaise cushions with the intention of folding them away during winter months. Based on what the company suggested, I added a joinery piece to make folding possible. Unfortunately, this piece ended up being sewn on backwards, which completely prevented the cushions from folding as intended. On top of that, the joinery piece is quite large and creates uncomfortable gaps when you're lying on the chaise, especially under areas like your knees and lower back that really need support. When I called to discuss the issue, I got some misleading information, and then the company basically told me it was my problem to fix locally without offering any refund or return option. This was over $1,300 worth of cushions that now need professional repairs to be usable. I'm looking into getting a local shop to fix them, but honestly I don't have much confidence in this company's ability to handle it correctly either.
Cushion Source Review FAQ
What is Cushion Source's average rating?
Cushion Source is rated 2.3 out of 5 by 3 shoppers on RetailCoupons.com. The ratings are highly polarized, with two-thirds of reviews giving one star and one-third giving five stars.
What do shoppers like about Cushion Source?
Satisfied customers highlight competitive pricing relative to local custom cushion makers and appreciate the finished appearance of their cushions. Some reviewers note good value for specialty applications and express satisfaction with how products look once received.
What are the main complaints about Cushion Source?
Common issues include cushion covers that deteriorated or fell apart after first washing, manufacturing defects such as components sewn on backwards, missing or hard-to-find care instructions, and product documentation that is not included with items shipped to customers.
Do shoppers recommend Cushion Source?
Recommendations are mixed based on available reviews. Those who received quality products rate their experience highly, while customers who experienced durability or assembly problems express significant dissatisfaction, particularly given the premium prices paid.
How are Cushion Source reviews collected and verified?
RetailCoupons.com collects reviews from verified shoppers who have purchased from Cushion Source. Reviews reflect individual experiences and help other customers make informed decisions about the store.