Xerox Reviews

This is a ridiculous business practice that needs to stop. A fully working device can be disabled for no good reason. I purchased a printer years back while living in the UK and it was fantastic. When I relocated to Poland, I brought it with me. After my toner ran low, I grabbed a replacement cartridge locally. That's when I learned the device restricts by geography and refuses to function with toner from where I currently live. It's clearly a software block since test pages print just fine, but regular documents get rejected. I reached out to their UK division and was basically told it's not their problem anymore and to contact the Poland office. I did reach the Poland team, they told me to send an email, and I'm still waiting for any response. This kind of regional locking is outrageous. I paid for this device, it works perfectly fine, but they've made it unusable.

The support after your purchase is completely terrible. This organization is a mess and I regret my decision to go with them. How they manage their operations is truly shocking.

I grabbed a C325 specifically because of their widespread service availability. Delivery went smoothly and setup was straightforward. Then problems started. Working from home, I connected to wifi and one of my computers wouldn't recognize it. I chatted with support for half an hour and got nowhere. I had to run a direct USB cable from my wife's computer just to make it function. Spent another hour trying every solution I could think of to get the other machines linked via wifi, and eventually managed to get them connected. Time will tell if this holds. Their chat support is pretty useless and wasted a bunch of my time. If you want reliable service and easy setup, look elsewhere.

Forgot my admin password and when it was outside the coverage window, they wanted to send out a technician anyway at a premium cost. This company operates backward. It's actually cheaper to just buy new equipment than deal with them. I'd recommend staying clear.

This company takes advantage of small businesses that lack the resources to fight back against unfair contract terms. They refuse to perform maintenance work, and their techs supposedly aren't allowed to service the machines, forcing you to hire outside IT help. My contract was supposed to start in early November 2022, yet they didn't deliver everything until late February 2023 and still charged me full price from day one. It's been a nightmare from start to finish.

I work at an educational institution and we've decided not to renew our contract with them anymore because their support is the absolute worst. They never keep records of your orders, there's no confirmation when you request anything, and you're basically left in the dark. They tell you things will arrive in five business days and that's rarely true. We're still waiting on items we ordered forever ago. Definitely the worst experience working with any vendor.

This company is an absolute mess to work with. The equipment showed up late, came missing necessary parts, included incomplete software and drivers. Now that we've finally gotten it running, we're constantly dealing with delays getting supplies, and when you contact them about problems, they're terrible at actually fixing anything. The one thing they excel at is overcharging.

After almost 16 years of leasing equipment from this company, they suddenly made my device obsolete with zero notice, completely cutting off my income. The lack of support after such a long relationship is unacceptable. They claim they don't owe me anything, but that's highly unlikely to change. Terrible company overall and I'd strongly advise others to stay away.

Poor customer service, would not recommend. I bought a new laser machine less than a year back and the original cartridge had a bad chip that kept the device from functioning. After spending forever on hold, an engineer finally called and told me there was a defective batch of these cartridges and mine would be covered under warranty. Then the company calls back and says they won't replace a bad cartridge since cartridges aren't included in the warranty, even though the printer is under a year old and this is the factory cartridge. This is absolutely ridiculous. I'm never purchasing their cartridges again when they can fail and receive no support. They clearly don't stand behind their products.

Running a small operation and struggling to get this company to fix their own broken equipment. Before you sign, they're all nice and helpful, but once the contract is locked in, everything changes. We're not engineers or tech people, and when we call for service, we waste enormous amounts of time only to have them make excuses not to send anyone out. It costs us both time and money, especially when our main machine goes down. You're paying for something that doesn't work and for service that doesn't exist. I cannot recommend working with them. The friendly service disappears the moment they've got your signature on the dotted line. Find someone else.