MONQ sells personal aromatherapy devices and bath products designed to deliver essential oil-infused experiences. This page offers ratings and reviews from RetailCoupons.com shoppers to help you evaluate the company's products, customer service, and overall value before making a purchase.
MONQ Reviews
3.1
10 reviews
What Shoppers Say About MONQ
Created with AI, based on recent reviews
MONQ shoppers are deeply divided, with half rating the company five stars and praising responsive customer support, quality products, and potent aromas. These satisfied customers highlight fast delivery and transparent communication. However, the other half report significant frustrations: defective products, unresponsive initial customer service, refusal to refund original shipping costs, products that taste or smell burnt, lack of usage instructions and safety information on packaging, and what some view as poor value for the price (roughly less than an hour of use per device for the cost). Several reviewers also mention discontinued flavors and inadequate website product information.
The most consistent complaints center on customer service responsiveness (particularly through website contact forms), lack of product documentation, and whether the price justifies the short duration of use. The stark divide between ratings suggests that customer experience varies significantly, with service recovery and product quality being key differentiators between satisfied and dissatisfied shoppers.
Customer Reviews (10)
Sorted by: Most recentRachel K.Nov 7, 2024
This company and their support team are fantastic. When I placed my order, it arrived even better than I expected. I had some concerns and reached out, and they answered everything clearly and thoroughly. The product itself is great, and they even let me know about their refund policy, though I didn't need to use it.
Brandon H.Feb 2, 2023
Got a defective product and had issues getting help. When I first tried contacting them through the website, they didn't respond. Eventually found another way to reach them by email. When I reported the defect, here's what they did: they wouldn't refund my original shipping cost and they made me pay to ship it back. It's a really customer-unfriendly policy that shows they don't stand behind their products. On top of that, the item arrived with absolutely no instructions on how to use it, safety warnings, or charging details.
Kelly B.Sep 15, 2022
I used to really support this company when they first launched, but going back recently was disappointing. Some flavors have been discontinued, which is a bummer. The packaging looks nice now, way better than the loose bags they used to send, which is an improvement. But the website barely has any real information about a lot of things like how to use new products or what to expect. The necklace holder for the vape is way overpriced for what's basically cheap wire wrapping. Their coupon codes mess with free shipping offers. Plus I get bombarded with emails every single day about a free gift that turns out to be just a 50% off coupon. If the site's already running a 50% sale, these emails are super misleading and honestly just annoying. A coupon isn't a gift. When I tried explaining my concerns to their support team, they just shut me down with invalidating comments instead of actually listening or asking questions. They came across as aggressive and unsympathetic rather than trying to help me or improve anything.
Tyler N.Jan 13, 2022
Ordered a variety including several flavors, and they all tasted burnt. The price was way too high for the quality. The packaging had zero helpful information on how to charge it, safety precautions, proper usage instructions, or anything like that. The shipping information they provided was also really disappointing and unclear.
Sophie R.Aug 27, 2021
Just tried the Bath Soaps and I'm absolutely loving them. You can really tell there's a ton of actual essence in these, not watered down like so many other brands out there. The scent is really potent and lingers on your skin after a bath in the best way possible. I'm so into them that sometimes I just sit there smelling them because it makes me feel so calm and relaxed. The packaging is really nice too. Would totally recommend to anyone.
Jessica M.May 2, 2021
The website claims around 600 breaths per device for $20, which works out to less than an hour of use. That feels pretty pricey for what you get. Another issue is there's no option to cancel once you've placed your order. I'd only recommend buying if you've got the budget to spare.
Amanda L.Feb 25, 2021
Ordered something two months ago with no tracking information, even though they claim it was shipped. Tried reaching out to customer support and got nothing back. Honestly feels like I got ripped off. Something this small shouldn't take forever to arrive, and the fact that nobody from the company will even respond is really frustrating. A couple of my friends ordered too and they're dealing with the same problem. Don't order from here.
Marcus C.Jan 3, 2021
Haven't received mine yet, but I'm wondering if anyone else can confirm these actually work? I just ordered and paid $30 without having an account, checked out as a guest. Really hoping it shows up and does what it's supposed to.
Jordan T.Jun 15, 2020
Perfect for getting through hectic workdays and just chilling out in general. Really appreciate that there are no addictive or harmful ingredients, just pure essential oils. Definitely a 10 out of 10 for me.
MONQ Review FAQ
What is MONQ's average rating on RetailCoupons.com?
MONQ is rated 3.1 out of 5 based on 10 customer reviews. The ratings are notably polarized, with 50 percent giving five stars and 40 percent giving one star.
What do satisfied MONQ customers praise most?
Five-star reviewers consistently commend MONQ's customer support team for being responsive and thorough, fast delivery times, product quality, and the potency of the scents or essences. Several mention that the company was transparent about policies and even provided information about refund options without being prompted.
What are the most common complaints about MONQ?
Dissatisfied customers report receiving defective or burnt-tasting products, difficulty reaching customer service through the website contact form, lack of refunds for original shipping costs, missing product documentation (charging instructions, safety precautions, usage guidelines), high prices relative to short product duration, and inadequate website product information. Some also note discontinued flavors and unclear shipping details.
Do shoppers recommend MONQ?
Recommendations are split. Shoppers who received quality products and experienced responsive service strongly recommend the company. Those who encountered defects, poor initial customer service, or felt the value was low recommend only purchasing if you have the budget to spare and are willing to research product use beforehand.
Are there concerns about value and pricing?
Yes, some reviewers question the pricing, noting that devices may provide less than an hour of use for the cost. At approximately 600 breaths per device priced at $20, the per-use cost has been questioned by budget-conscious shoppers as potentially expensive for the duration of use.