Paper Culture Reviews

Not a single recipient anywhere in the country got the holiday cards we sent through their direct mail service. We have people scattered all over and not one person received anything.

I placed my holiday card order on 12/11 and skipped the proof so they'd arrive by 12/15, which was the date they promised when I ordered. It's now 12/22 and my package is lost somewhere in the USPS system they use. I've left 5 voicemails and filled out their online form and still nobody has reached out. Don't bother with them. They're cheap for a reason.

Their customer service is really bad. They clearly don't know how to fix mistakes once they happen. Even talking to a manager felt like I was dealing with a robot instead of a real person.

I keep coming back to this company mainly because all my recipient addresses are already in their system and they'll address envelopes for free. That said, this place is incredibly frustrating. Unlike other photo card companies, you can't edit your own design unless you want to lose your free edits. Every single year, no matter how clear my instructions are, their so-called professional edits come back wrong. Once you use up those two free edits, they want to charge you $20 for any additional changes. On top of that, they now automatically charge extra for special fonts on envelopes unless you dig through a pop-up menu and uncheck it at the very bottom. The whole thing feels designed to squeeze extra money out of you.

I've ordered Christmas cards from Paper Culture before and they used to show up on time. Last year I ordered late November and didn't get them until December 24th. They changed the ship date four different times. Customer service is basically nonexistent either. I emailed and called multiple times with no real response until I tagged their CEO on social media. Just do yourself a favor and go somewhere else.

I got an email saying I'd placed an order, which I definitely didn't. I emailed back asking if there was an account order and requested the last four digits of any card on file to verify if someone fraudulently used my information. They've been completely silent for two weeks now even after I sent two follow-up emails and mentioned potential legal action. This company's nonexistent customer service makes them a complete fraud. Avoid them at all costs.

I originally chose Paper Culture because of their recycled paper and tree planting initiative, but I was let down by the print quality. The colors looked really faded on everything, which I get is how non-gloss paper works, but the photos didn't match the original colors at all. Also, my package wasn't marked to prevent bending, so the mail carrier just creased my 8x10 prints when shoving them in my mailbox. They should mark their packaging better. Good mission, but I don't think I'd order again. UPDATE: Paper Culture actually reached out and sent me a reprint. The quality is much better this time and the colors are way more accurate. The print still has that softer look from the paper type, but it looks much more like my original photos now. I'm willing to give them another shot.

Even though I paid for expedited shipping, they took over a week just to create a shipping label. The whole thing took 10 days before it even left their facility. Absolutely terrible.

The status said preparing to ship for four days straight, so I figured it would go out by the promised date. Then they delayed it and I tried calling customer support. All I got was voicemail. The only other way to reach them is through their website contact form, but they take forever to respond, usually more than 48 hours. When I finally got an email back, I asked to cancel. A couple hours later they showed it as shipped, but really they just created a label. The customer support is basically nonexistent and their shipping is totally unreliable. I used to order from them all the time but that's done now.

I've been ordering Christmas cards and invitations from Paper Culture for the last 6 years, but this year has been a nightmare. They keep pushing back the ship date on my Christmas cards and it's happened four times in just one week. Trying to actually talk to someone is impossible because nobody picks up their phone. At this point I'm seriously considering disputing the charge with my credit card since that might be the only way to get my money back.