Steiner Sports specializes in collectible sports merchandise, memorabilia, and trading cards. This page shows what customers who have purchased from steinersports.com think about their experience, including ratings, reviews, and answers to common questions about shopping there.
Steiner Sports Reviews
4.7
15 reviews
What Shoppers Say About Steiner Sports
Created with AI, based on recent reviews
Steiner Sports receives overwhelmingly positive feedback, with 15 shoppers rating the store 4.7 out of 5. The vast majority of reviews praise the exceptional customer service, with shoppers highlighting staff members like Matthew, Shakira, and Tyler for going above and beyond to resolve issues, respond quickly, and provide helpful support. Customers also appreciate competitive pricing and regular order updates that keep them informed throughout the delivery process.
One significant complaint emerged regarding product condition and photo accuracy on the website. A shopper reported receiving an item in poor condition (stained, torn, and marked up) that looked nothing like the pristine images shown online, describing it as unusable and damaged. This discrepancy between website photography and actual product quality represents the primary concern raised by reviewers.
Customer Reviews (15)
Sorted by: Most recentChristopher W.Dec 17, 2024
What arrived is nothing like what's shown on the website. They use fancy photos to make everything look pristine, but the product I got was dirty and totally unusable. It had stains, tears, and writing all over it. The website pictures show a brand new item while what actually shipped was completely destroyed and looked like it got dragged through mud.
Steven H.Oct 6, 2022
Matthew was really great to work with and took his time to help me out the right way.
Vincent C.Jun 8, 2022
Matthew went above and beyond with fantastic customer service the whole way through. His professionalism and fast responses really impressed me. Thanks again for all your help Matthew.
Rebecca J.Mar 25, 2022
Shakira stepped in and saved the day when there was a problem with my three-item delivery. The issue got solved so fast I literally couldn't believe it. This was my first time ordering from Steiner and thanks to how amazing Shakira was, it won't be my last. By the end of our chat I felt like we were old friends.
Christopher K.Mar 10, 2022
Still waiting on my cards but they're arriving on time. Got an incredible deal on the price and their updates kept me in the know throughout. Tyler gave me stellar service over the phone and through emails. Big thanks to Tyler and the team at Steiner Sports.
Michael S.Mar 10, 2022
My cards haven't arrived yet but they're right on schedule. The price was unbeatable and they kept me updated every step of the way. Tyler's customer service via phone and email was top notch. Really appreciate it Tyler and Steiner Sports team.
Brian K.Feb 21, 2022
Matthew did an awesome job fixing the situation when the warehouse sent out the wrong item. Seriously impressive work Matthew.
Nicole R.Aug 1, 2021
I ordered a display case as a gift and didn't open it right away. When the person opened it later, the glass was cracked. I reached out to Steiner but found out it was past their 30-day window since I'd ordered early due to shipping delays. After explaining my situation, they escalated it. Doreen from management got back to me with great support and answered all my questions fast. She worked with the team and got a replacement case sent over within a few days. Doreen made the whole thing painless and now I'm confident recommending Steiner Sports to everyone.
Marcus T.Jul 29, 2021
Ordered 5 display cases and had issues with 2 arriving in bad condition plus one missing a component. Tyler jumped on it right away and had replacement units heading my way without any hassle. I'm genuinely grateful for how quickly and professionally this got handled. Definitely coming back as a customer.
Steiner Sports Review FAQ
How is Steiner Sports' rating calculated?
The 4.7 rating is based on 15 customer reviews submitted to RetailCoupons.com. Each review includes a star rating out of 5, and the overall rating reflects the average of all submitted ratings.
What do shoppers praise most about Steiner Sports?
Customers consistently highlight exceptional customer service and staff responsiveness. Multiple reviewers mentioned staff members by name for providing quick resolutions, helpful guidance, professional communication, and going above and beyond to solve problems. Shoppers also appreciate competitive pricing and order status updates.
Are there any common complaints about Steiner Sports?
One reviewer reported a significant discrepancy between product photos on the website and the actual item received. The customer stated the item arrived in poor condition (with stains, tears, and writing) despite being shown as pristine in the online listing, making it unusable.
Do customers recommend shopping at Steiner Sports?
The vast majority of reviews are highly positive, with 93 percent of shoppers giving 5-star ratings. Even customers who encountered issues (like a multi-item delivery problem) expressed intent to shop again based on how well staff resolved the situation.
How can I write a review of Steiner Sports?
If you have purchased from steinersports.com, you can submit a review on RetailCoupons.com by visiting the store page and following the review submission process. Share your honest experience, including details about product quality, customer service, shipping, and pricing to help other shoppers make informed decisions.