RefrigiWear specializes in cold-weather apparel and workwear designed for freezing environments. This page aggregates shopper ratings and reviews to help you understand what customers have experienced when ordering from the retailer.
RefrigiWear Reviews
1.3
4 reviews
What Shoppers Say About RefrigiWear
Created with AI, based on recent reviews
RefrigiWear receives consistently poor feedback from shoppers, with a 1.3 rating based on 4 reviews. Recurring issues include misleading product claims (items advertised as American-made but manufactured overseas), significant delays in refund processing (taking three weeks or longer), poor website functionality (checkout errors preventing purchases), and unhelpful customer support. International orders face additional complaints about unexpected tax and shipping charges, as well as non-reimbursement of taxes paid.
Shoppers report that products fail to meet advertised performance standards, with jackets providing insufficient warmth and gloves exhibiting poor construction quality. Return processes are described as slow and cumbersome, and inventory management appears problematic, with shipment tracking and delivery timelines falling short of expectations. Overall, customers indicate frustration with both product quality and the company's handling of customer service issues.
Customer Reviews (4)
Sorted by: Most recentJennifer S.Jan 24, 2025
These products didn't live up to the hype at all. The jacket wasn't nearly warm enough and the gloves were terrible quality. They advertise American-made items, but both pieces I got were manufactured in China. Returned everything through their system with proper tracking, but three weeks later my refund still hadn't shown up. Had to call them to find out what was happening. When they finally processed it, they deducted a fee for restocking. Not dealing with them anymore.
Marco F.May 27, 2024
Ordering from the UK turned out to be a nightmare. The site didn't make it clear upfront that I'd be charged extra taxes and shipping fees. When I tried to send my item back, the process took forever - 20 days just to get my refund processed. And they wouldn't even reimburse the tax I paid. Their customer support was basically worthless when I tried to get help with any of this.
Jeffrey H.Nov 30, 2022
Attempted to buy a jacket during their 25% off promotion and nothing but problems. Tried placing the order five different times and kept hitting a 'verify your account' error. By the time I got help from their team, the sale was almost over. All I got back was a generic 'we're looking into it' message. Customer service is horrible - they clearly don't care about helping customers. No follow-up, no phone answers, just nothing.
Christopher M.Jan 31, 2021
This company is a total mess. Ordered a winter parka right before Christmas from their 1954 line, and I've never seen worse inventory management. I had packages come from Italy and France that arrived before this coat, and it was supposedly coming from a US warehouse. Called multiple times asking for updates - got vague answers about it shipping 'soon' every single time. A month goes by and finally they admit they don't even have the item in stock. By then the holiday sales ended and I'm stuck in DC without winter gear while it's freezing. Spent hours on the phone with their customer service team who seemed nice enough but were completely useless. They held onto my money for a full month for something they never had. Absolutely unacceptable.
RefrigiWear Review FAQ
How is RefrigiWear's rating calculated?
The 1.3 rating is based on 4 verified customer reviews. RetailCoupons.com displays this average to show overall shopper satisfaction with their purchases and experience.
What are shoppers' main complaints about RefrigiWear?
The most common issues include products not matching advertised specifications (such as American-made claims when items are actually manufactured abroad), extremely slow refund processing (three weeks or more), website checkout errors that prevent purchases from being completed, and unresponsive or unhelpful customer support when problems arise.
Are there problems with RefrigiWear's international orders?
Yes. Shoppers ordering from outside the US report that unexpected taxes and shipping fees were added at checkout, refund processing was exceptionally slow (up to 20 days), and the company refused to reimburse taxes paid on returned items. The website reportedly did not clearly disclose these charges upfront.
Do customers recommend RefrigiWear?
Based on current reviews, customers are not recommending RefrigiWear. Shoppers express strong dissatisfaction with product quality, delivery times, and customer service responsiveness.
How can I write a review for RefrigiWear on RetailCoupons.com?
If you have purchased from RefrigiWear, you can share your experience by submitting a verified customer review on this page. Your feedback helps other shoppers make informed decisions and holds retailers accountable for their service and product quality.