IKEA Coupons & Promo Codes

We purchased a grey kitchen set from IKEA several years ago. It was simple enough to assemble and looked great when we finished. However, as time went on, the colored veneer on a few of the drawer fronts started to peel. We were unhappy about it, so we just bought replacement doors and swapped them in. Then recently we realized four more drawer fronts were showing peeling at the corners. Frustrated, we looked into ordering replacement doors and learned the model had been discontinued. My wife called customer service, which was incredibly difficult to get through to, with long hold times of at least 20 minutes. They indicated that while the line is no longer available for purchase, they have warranty replacements in stock, and we should send pictures of the damage. We submitted photos four times in different formats like GIF, JPEG, and email attachments, but they couldn't view them. We spent days on the phone working through the technical issues. Finally they could see the photos, and after a month of calls, emails, and back and forth, they decided it was wear and tear and wouldn't honor the warranty. Now we can't get free replacements and we can't even buy them anymore, which we would gladly do.

A few years back we bought a grey kitchen set from IKEA that assembled pretty well and appeared nice initially. Over time, however, the colored veneer began flaking off from a couple of the drawer doors. We were frustrated but purchased replacement doors and installed them ourselves. Recently we noticed the same peeling issue on four additional drawer fronts. Frustrated again, we started trying to order new replacements and discovered the line had been discontinued. My wife attempted to call customer service, which took forever to reach, with at least a 20 minute hold. They mentioned that even though the line is no longer sold, they have replacements available under warranty and asked us to submit photos. We sent pictures four separate times as GIF files, JPEGs, and email attachments, but IKEA couldn't seem to access any of them. We spent days on hold troubleshooting. Eventually they could see the photos and after a month of calls and emails, they concluded it was normal wear and tear not covered by warranty. So we're stuck: we can't get free replacements under warranty and we can't even buy replacements from them anymore, even though we'd be happy to pay for them.

The staff treated me with disrespect and even made threatening statements.

The employees were disrespectful and made intimidating remarks toward me.

Had a terrible experience with the staff - they were disrespectful and made threatening comments toward me.

I ordered a wardrobe and assembly service from IKEA last month. The wardrobe arrived when promised, but when the assembly technician showed up, he let me know the door pulls were absent from my order. He completed the assembly without them and suggested I contact customer service to request the missing pieces. After about a week, the pulls arrived. I then asked IKEA to send someone to install them as part of my original service agreement. They said sorry and gave me an appointment date, but nobody arrived. I called back and got another apology plus a new appointment, which also resulted in nobody showing. This happened repeatedly, around four to five times. Eventually a representative mentioned that because it was just a five dollar job, no technician would take it. I explained this wasn't my fault since IKEA hadn't provided the complete product in the first place. The rep got hostile with me. When I called again, they offered me five dollars back. I accepted and hired someone independently to put the pulls on. Unfortunately, the refund hasn't appeared in my account.

I purchased a cabinet and paid for assembly service last month. The item arrived on schedule, but the assembler discovered that the door pulls were missing from the package. He went ahead with the assembly minus that part and told me to reach out to get those pieces sent separately. After a week, IKEA shipped the missing pulls. Since this was supposed to be included in my assembly service, I asked them to send someone back to finish the job. They acknowledged the error and set up a time, but nobody showed up. I made several more calls and got the same result each time, with missed appointments happening at least four or five times total. One person from their team finally explained that since the pulls were only worth about five dollars, they couldn't find anyone willing to do such a small job. I pointed out this wasn't fair to me since IKEA was the one who failed to include all the pieces, so they should complete what they promised. That representative became very hostile during our conversation. On my next call, they offered me a five dollar refund instead. I took it and got someone else to install the pulls myself. However, the refund never went through.

I had a delivery scheduled for a Sunday between 2pm and 6pm. I called at 5pm and was told it was on the way. I could track it and saw it was about an hour away near Cambridge, and I called again to confirm it was still coming. I kept waiting and then watched as it got to just 5 minutes away on the map before suddenly turning around and heading back. I was told they have a cutoff for deliveries at 7pm. Now I have to wait until the following Sunday. This is completely unacceptable since I wanted to settle into my new place that day. I'm having to stay with family for an entire week as a result.

My delivery was supposed to arrive on Sunday between 2 and 6 in the afternoon. I waited until 5 and called to check. They said it was on the way. Around that same time I started tracking and could see it was about an hour out, near Cambridge. I called once more to verify and was told the same thing. I waited and waited, and then right when the tracking showed it was just five minutes away, shockingly the truck turned around and went back toward Cambridge. Apparently they don't make deliveries after 7pm. So now I'm stuck waiting another week. This is really not okay because I was trying to move in that very day. That means I have to stay with family for a whole week now.

I had a scheduled delivery for that Sunday between 2pm and 6pm. I called around 5pm and was assured it was on its way. I could track the truck and saw it was about an hour away near Cambridge, so I called back for confirmation and again was told it was coming. Then I waited some more, and when the tracking showed it was just 5 minutes away, the truck suddenly reversed direction and headed back to Cambridge. Apparently they have a strict policy against deliveries after 7pm. Now I have to wait another week for the next available slot. This whole situation is unacceptable because I wanted to move into my apartment that day. I'm stuck staying with relatives for seven days as a result.

I attempted to return items that came with IKEA labeling, but I had to wait 20 minutes to speak to anyone. The staff member refused my return because I was missing the receipt. After finding my receipt and getting back in that same line, the employee still made me wait another full 20 minutes. This person was extremely disrespectful! IKEA shouldn't be hiring individuals who lack basic compassion and courtesy. There were two elderly customers in line both times, and they were shown zero empathy, zero kindness, just total rudeness. It was really difficult to deal with.

I went to return items that came in IKEA packaging, but I had to wait 20 minutes before a representative would see me. The employee said I needed a receipt to process the return. I hunted down my receipt and got back in line with the same worker. He made me wait another 20 minutes even though I now had the receipt. This employee was incredibly disrespectful! IKEA needs to think twice about hiring people who lack basic compassion and courtesy. I was there with two seniors in their seventies, and we were treated with zero respect or warmth, just rudeness. What a miserable experience.

I went in to return some items that came in IKEA packaging and had to stand around for 20 minutes just to talk with someone. When I finally got to the counter, they wouldn't process the return without a receipt. I stepped aside and found my receipt, came right back to that same employee and mentioned I had it, and he still made me wait another 20 minutes before helping me. This guy was incredibly rude the whole time! It's disappointing that IKEA puts people like that on the customer service desk, especially when they're dealing with older customers who deserve respect. I saw two seniors go through the same hassle with zero courtesy or kindness. The whole experience was awful.

We had an outstanding visit at the Brooklyn location, and the associate who helped us went above and beyond. Lenore was so professional, kind, and genuinely helpful. We really appreciated how much effort she put in to make our experience great. We wish there were more people like you working there, Lenore. Thank you so much!

IKEA makes affordable, nice looking furniture and home accessories that are genuinely good quality in my opinion.