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Received boots that were incredibly uncomfortable right out of the box. I put the return label in and tried dropping them off at the location mentioned - they said nope. Went to a second spot and they claimed the label wasn't working. They suggested a different UPS label and told me where to drop it, but that location's equipment didn't read it either. Called customer service and got told to try yet another location. I've been to three different places now still stuck with these terrible boots and my money gone. Stay far away from this company.

For such a recognizable brand, I expected way better from Under Armour. The communication is practically nonexistent. My return got to them 11 business days ago and I've heard absolutely nothing. No refund, no updates despite multiple emails, and the phone number on their site is disconnected. They claim refunds take up to 21 business days on their website - which is way too long anyway. At this point I'm doubtful I'll see my refund and I'm planning to file a complaint.

Shocked by how poorly Under Armour handles returns and customer service. My return arrived at their facility 11 business days ago with no refund and zero communication back. I've emailed multiple times and the phone line doesn't even work. Their website says refunds take up to 21 business days, which is absurd. For a brand with such a reputation, this is totally unacceptable. Planning to escalate this issue.

Got two UA base layers for work and they're nothing like the older versions. These actually make you feel colder instead of warmer, which defeats the whole purpose. That's the last time I'm buying their products.

Really let down by this purchase. The shirt shrunk significantly after washing it just once, and the material feels cheap and flimsy. Won't be buying from this brand again.

Under Armour completely avoids responsibility when deliveries fail. If the carrier brings your package to an insecure spot or wrong address, they claim it's not their responsibility to make it right, despite being obligated by law to ensure proper delivery. You could spend over two hundred dollars and have it stolen from a bad location with zero support from the company. They ignore consumer protection laws and refuse to help. Multiple customers have stopped dealing with them for exactly this reason.

The company absolves itself of all responsibility regarding delivery. When a carrier mishandles your shipment - whether it goes to the wrong address or an insecure location - Under Armour claims it's not their problem, despite being legally obligated to ensure safe delivery. This means you can spend over two hundred dollars on an order that gets stolen after being left in an unsafe spot, and you get zero assistance from them. They ignore the law completely and provide no recourse. We know three separate customers they've lost permanently because of this.

Under Armour refuses to take responsibility when delivery goes wrong. If a carrier drops your package at an unsafe location or the wrong address, they wash their hands of it even though they're legally required to ensure safe delivery. I've seen orders over two hundred dollars just disappear because of poor delivery, and the company offers no solutions. They're breaking the law and leaving customers with nothing. I've lost three people I know to this company over these exact issues.

My experience at the Under Armour store location was really disappointing. The staff member was disrespectful and dismissive when I came in wanting to exchange shoes that didn't fit properly. Rather than offering a straightforward and polite solution, she was rude and condescending. Customer service should be built on treating people fairly and respectfully, but this store fell short. I won't return and I'm telling people how poorly they handled the situation. I brought in a pair that was a gift and didn't fit, and she didn't even want to understand my concern - just gave attitude the whole time.

Had a terrible time at the Under Armour store location trying to exchange shoes that didn't fit. The staff member was incredibly rude and dismissive when we asked for a simple exchange. Instead of being helpful and professional, she was arrogant and disrespectful. Good customer service should involve treating people with dignity and honesty, but this store failed completely. I won't go back and I'm spreading the word about how badly we were treated. Came in with a gift that didn't fit and she didn't even care to hear why, just showed nothing but attitude.

Requested warranty coverage for boots that separated at the sole after a few months of casual wear, only worn once weekly. Under Armour declined my return request. They said their team couldn't confirm whether it was a manufacturing defect or excessive wear, which is a cop-out answer. At what point are these boots no longer expected to last? These feel like disposable products. Very disappointed.

Boots fell apart at the sole after just a few months of light wear - worn only once a week. I asked for a warranty return or exchange, but Under Armour refused. Their response claimed they couldn't determine if the damage was from a factory defect or just normal use, which makes no sense. How many wears does it take before boots are considered disposable? This is ridiculous and a total waste of money.

Returning items from the UK is nearly impossible. My order came with no return label and I can't generate one online. Sent emails that nobody answers, the live chat doesn't work, and the phone line is perpetually jammed or hangs up on you. The order isn't even visible in my online account. This is unacceptable customer service and I'm done with them.

Tried to return items ordered from the UK store but it's basically impossible. No return label came with my order and I can't print one either. All my emails go unanswered, the chat feature doesn't work, and the phone line is constantly busy before it drops the call. My order doesn't even show up in my online account. The whole process is a disaster and I won't be ordering from them again.

Ordered a tracksuit for shop pickup near my home. When I got the notification it arrived and went to collect, they refused to hand it over because I didn't have a collection code. I've tried reaching out to Under Armour multiple times but can't send messages and calls won't go through. I got another email saying it was never picked up, which is technically true since they wouldn't give it to me. I'm out the money with nothing to show for it. Their service is completely unacceptable and I won't recommend them to anyone.