underarmour.com Reviews
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1.6 / 5
Average user rating
1323
Total reviews
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underarmour.com Reviews
Read real experiences from customers of underarmour.com.
Brands may not incentivize or pay to hide reviews.
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Ivan Woulfe
February 7, 2026
Extremely disappointing customer…
Extremely disappointing customer service from Under Armour.Order arrived 30/12/25. One item was missing, one was damaged, one was fine.Complaint submitted 31/12/25. No response until 12/1/26, when they asked for photos, which were sent the same day.On 20/1/26 I was told the missing item was now sold out due to their delay. A refund was issued instead of offering a reasonable replacement, and they refused to place an order “on my behalf.”Replacement for the damaged item arrived on 5/2/26. Poor communication throughout and very unprofessional handling of a simple issue.
Fiona Pusey
February 5, 2026
Refund not paid for my return …
Bought a pair of golf trousers for my husband for Christmas which were too large and needed to be returned. I was sent a QR code for the DHL return and took the parcel to drop off point (Michael's on Allfarthing Lane SW18) and when I hadn't received a refund three weeks later, i contacted UA to be told that the item hadn't arrived and to contact DHL. They were very unhelpful and despite me having a tracking number, they tried to suggest that my parcel had been refused by the DHL driver. I followed all the correct procedures and feel that UA should refund me for the item as it was logged with their courier and the parcel has gone missing. It's their courier and therefore their responsibility and i have no way to take it further. Impossible to speak to anyone at UA and they sent me a very passive aggressive email,
Stellan
February 5, 2026
AVOID these clowns!
AVOID these clowns!I sent a return via a shop with DHL. The shop scanned it and took my parcel. Three weeks later no refund. Customer service admit it WAS scanned at the shop but they cannot refund me because it seems to have been lost in the system.This is a joke of a company. They really need to get modern systems in place and have accountability. Now I have to go via my bank to claim a refund.
J B
January 31, 2026
Customer service was brilliant.
Customer service was brilliant.I had a problem with some football boots and they were really helpful, giving me a refund despite me wearing them. I know some brands aren't as understanding.Will definitely shop with UA again
Chris
January 30, 2026
Appalling customer service
The shoes were never delivered by DHL eCommerce (another customer experience mastermind there) and UA kept finding excuses to keep me waiting. They always “assured” me the delivery will happen the next day and this went on for a week, and of course no delivery happened. When I sent a formal complaint and ask for a refund, they refused and asked me to wait 14 working days for them to investigate. This is their internal process, and the consumer law is clear - they should give an immediate refund. So I filed a chargeback request with my credit card company and got my money back in 1 day. And as of a sudden UA emailed me that they’ll refund me. Pay with a credit card, ask for chargeback and supply evidence of failed deliveries and customer care chats.
Kojitch Gambler
January 30, 2026
Bought tactical boots
Bought tactical boots, light weight, breathable alot of traction, the boots are awesome since I am in the military feet are never sore.
Jayne-Louise Roberts
January 29, 2026
Trying to return with Underarmour is…
Trying to return with Underarmour is the worst experience I’ve ever had. They want you to use a YEEP app beside the post boxes UPS. It doesn’t work. I then posted it back at my own expense and had to write an essay explaining all about the issues of returning. No email contact at all only an address. It took 3 and a half weeks for a refund and I checked the tracking also which showed it took them 3 weeks to accept it at their warehouse,strangely but 3 days after that I receive the refund. In total 24 days for a refund. The only brand that I will never and would advise others not to buy from online. Go into their store and buy if there is one nearby. Unfortunately there isn’t one near me as their sportswear is good.
Colin Manders
January 27, 2026
Pity there is no option for no stars
Pity there is no option for no stars. Truly awful company. There is no customer service and the attitude is we don’t care. Short version: bought trainers, delivery company did not follow instructions and returned them to UA. UA have the shoes but won’t send them back to me. They say they do not have the right size at the price I paid ( they do they just won’t send them back) Their solution is? Buy another pair at twice the price but we will give you 20% off. They do not have and do not publish a formal complaint procedure- certainly in breach of UK law. As for contract law, they could not care less. AVOID.
Tanisha Moton
January 24, 2026
This online store is a JOKE!!
This store is a JOKE!!! Do not spend your hard earned money with the company!!! Online returns are ran through a third party company and I’m not sure how but once they get they items back You can forget about getting your money back, they talk to you on the phone… text back all that stuff, but they come up with every excuse to give you a E-gift card instead of your hard earned money….i sent my son stuff back because it looked cheap… returned at Dicks so there’s a connection however the clothes at Dicks are better quality and you can exchange.. hmm, let me find out under Armour found a way to get rid of a bunch of factory shit they don’t need or want on our dime??? I’ve made it apart of my daily routine to share, post even made a page about this crap! Lost total interest in the company altogether because the throwing ROCKS AND HIDING THERE HANDS!!! Shame on them!
Sally Blue
January 24, 2026
I have to write and say I’m very…
I have to write and say I’m very impressed with my refund so fast ( unfortunately my order was to big for me ,quality very good ) unlike my last experience with prive Zalando which I would advise to avoid …
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