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We grabbed the app before visiting Florida from the UK and relied on it throughout our trip. The drivers were outstanding and all the cars were clean and dependable. Pickup notifications came right on time and we had multiple ride options available. Found it works great for immediate pickups, though advance bookings seemed pricey.

Downloaded the app before our Florida trip from abroad. Used it throughout our stay and every driver and vehicle was fantastic. Really dependable service with precise timing updates and good availability of rides. Best for spontaneous travel, though scheduling rides ahead of time costs more.

We downloaded the app before our trip to Florida from overseas and used it constantly. Every single driver was excellent and the vehicles were in great condition. Everything ran smoothly with accurate arrival times and plenty of available options. For quick rides it worked perfectly, though booking in advance felt a bit pricey. Overall made our vacation much easier.

Been using this service for a while now. I took a ride after work and when I got in, some soup from my bag started spilling a little. The driver photographed it and was incredibly rude to me. I told him I'd run inside to grab something to clean it up, which I did. Then about 30 minutes later they hit me with a $75 damage fee and suspended my account until I paid it. Combined with all the other times I've been overcharged, that's the final straw for me. I'm out.

I've been a regular user for a while. After work one day I got in a car and my soup container started leaking a bit from my bag. The driver immediately snapped a photo and became really rude about it. I went back inside to grab something to clean it up right away. Half an hour later I got a bill for $75 in damage charges and was locked out of the app until I paid. Between this incident and being overcharged many times before, I'm finished with them. This is my last straw.

Deleted this app and will not use it again. Dirty smelly cars, drivers taking the long way around to charge more, getting threatened when you point out a bad route, and verbal abuse from drivers. Worst company out there. Super dangerous for women traveling by themselves. Don't do it.

Removed the app and will never go back. Want an unclean car that takes you miles out of your way while charging double? Use this service. Want a driver to threaten you when you question the weird route? Try this company. Want to be verbally abused by your driver? Go ahead. Terrible company, especially risky for women riding alone.

I'm done with Lyft and deleted the app permanently. This service is a nightmare. The cars are filthy and smell terrible, drivers take unnecessarily long routes to inflate charges, and when you speak up about being taken the wrong way, they get hostile and aggressive toward you. It's especially unsafe for women traveling alone. Stay away from this company.

My wife and I reserved a car and tracked it coming to us. We couldn't believe it when the driver drove straight past us without stopping. Called customer service and they said they'd refund me, still waiting though. The money isn't the issue - the issue is they claimed the driver waited around for 5 minutes, which clearly didn't happen. Won't be using them anymore.

My wife and I booked a ride and watched it approach on the app. We were shocked when the driver just passed right by without stopping. I called their support team and they promised to give me my money back, but I'm still waiting. It's not really about the cash - it's that they told us the driver had actually waited 5 minutes when that obviously didn't happen. I won't be using this company again.

After driving with 5 years of perfect ratings, my account suddenly got deactivated. Someone accused me of inappropriate behavior and requests, but the company gave me zero evidence and never asked me to explain what actually happened. They won't tell me who filed the complaint or anything. I get that they want to protect privacy, but wouldn't it make sense to ask if I remembered the ride and the passenger? I'm a conversational driver who asks riders about their day. If they want to chat, great, I enjoy that. If not, I stay quiet. This job paid my second income and helped support my family when money was tight. This treatment is completely wrong.

My account got shut down without warning after 5 years of perfect ratings. They claim a passenger said I made inappropriate comments and requests during a ride, but they never showed me any evidence or asked for my side. I have no idea who complained or what they're talking about. I'm friendly with riders and always ask how their day is going to be nice, but I respect when people want quiet rides. This job was crucial for helping support my family during tough times. The way Lyft handled this is completely unjust and unfair to me.

At my destination theme park the service is outstanding. They have tons of cars available, everything is spotless, drivers are super polite and always on time. My only real issue is the pricing gets ridiculous when heading back from trips - feels like a straight-up markup. It's not the drivers' fault, more the company doing a cash grab. When this happens I switch to the competition, but their vehicles aren't well maintained and they often smell like cigarettes. Quality depends on location but at the theme park specifically I get A+ service every time, better than the official bus service!

Really happy with this service. It works reliably every time. Some of their drivers are actually nicer than other ride apps. I'll book whichever option gives me the best price that day.

I've been driving with this company for about 4 years and previously drove for their competitor. The biggest difference is that the other company treated me like I was just another worker bee, only interested in making money off me. They didn't care about driver satisfaction and their values didn't match mine. This company feels different - like I'm actually valued as part of their team. They used to have a driver mentoring program that was fantastic. So many people switched from the competition because I told them about that program.