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Our flight reservation got cancelled the day before departure even though we'd booked half a year in advance. Their excuse was safety, which I don't buy. When I looked up the flight, it wasn't actually cancelled. They clearly weren't being truthful with us about what happened.

They cancelled our booking the day before we were supposed to travel, even though we booked six months ahead. They claimed it was for safety reasons, which doesn't make sense. I checked and the flight I booked wasn't actually cancelled. It seems they just lied to us about the whole thing.

This was the worst travel experience possible from beginning to end on my first trip with them. They're the only airline flying directly from the UK to my destination, which left me no choice. Now I'm having to book with them again due to what's happening, and I'm really unhappy about it. This whole thing feels unjust.

The entire journey was terrible from start to finish. Since they're the only airline operating direct flights from the UK to where I needed, I was forced to book with them. I have to use them again now due to current circumstances, and I'm dreading it. The whole situation feels frustrating and unfair.

Hands down the worst travel experience from beginning to end. Unfortunately they're the only option for direct flights from the UK to where I needed to go, so I had no choice but to use them. And now I'm stuck using them again because of the current situation. It's frustrating dealing with this kind of service when there should be better alternatives.

A representative at the call center wasn't equipped to handle my situation, so she just disconnected on me. Even after explaining my request multiple times, she didn't understand what I needed and hung up. It shouldn't be that difficult to add another flight to an existing reservation. This is sad coming from a company that used to have a strong reputation for excellent customer service.

I accidentally accepted a booking that meant spending 11 hours stuck at Heathrow with my partner and our two kids. The stress and lack of sleep that night was brutal. A representative named Leo stepped in and showed incredible initiative to help out, especially considering the error was mine. Leo managed to get me rebooked on the flight I was supposed to be on in the first place. I cannot speak highly enough of Leo. Thank you so much!

I made a mistake accepting a flight that left me sitting in Heathrow for 11 hours straight with my two kids and my spouse. I was exhausted and couldn't sleep through the night because of the stress. An agent named Susan at the counter absolutely went above and beyond, even though the mixup was my fault. She managed to get me switched to the correct flight I should have booked originally. Susan deserves all the credit. I'm incredibly grateful!

Recently flew back from Dublin and had a positive experience overall. The service throughout was good, with crew members who were thoughtful and attentive. Although there was a slight delay, the crew made up time in the air. The captain also provided helpful updates during the flight. It was a professional and reassuring experience.

Just got back from Dublin and was pleased with the experience. The service was solid throughout, with attentive and considerate crew members. Our flight left a bit late, but we made up the time during the flight. I was glad the pilot kept us informed about what was happening. Everything felt professional and reassuring.

I've been with this airline for more than 30 years, and while in-flight service is generally okay, their online presence is a disaster. The app has been malfunctioning for several months without being fixed, and their website is equally problematic. I've been trying to make a reservation and cannot access my booking history or their holiday packages. Whoever is responsible for their tech infrastructure needs to go, and frankly, the entire leadership team seems to have let standards slip significantly. I was once an extremely loyal customer, but those days are behind me.

I've been flying with this airline for over 30 years, and while the actual flight experience tends to be decent, the ground services are absolutely terrible. Their mobile app has been broken for months and isn't working properly, and the website is just as bad. I've been trying to book a trip but can't access any of my previous bookings or the holidays section. The people running their technology department clearly don't know what they're doing, and the leadership has really dropped the ball. It's disappointing because I used to be incredibly loyal to this carrier, but I'm done now.

Over the past few months I've booked two flights and hit problems both times that required hours of troubleshooting on our end. First situation: they informed us on departure day that no seats had been assigned, despite booking months earlier. Second situation: the charge hit our account right away, but we received no confirmation and couldn't find any record in the app. We had to keep calling to get confirmation our booking even existed. Roughly five hours of wasted effort and unnecessary worry. We weren't offered any compensation. Once aboard, the actual flight was decent.

I booked two flights in recent months and ran into problems both times that took hours for us to sort out. On the first flight, they told us the day we were supposed to travel that we didn't have seat assignments, even though we'd booked well in advance through a partner airline. The second time, our payment went through immediately, but we never got a confirmation email and there was no record of the booking in their app. We had to contact them multiple times just to verify the reservation actually went through. That's roughly five hours of our time wasted, plus a lot of unnecessary stress. We received no compensation. The flights themselves were fine once we finally got on board.

My trip to Cape Town ran from October 14th through October 29th, flying out of London. The check-in went fine, but I wanted to highlight the exceptional work done by the cabin crew. They were consistently friendly, helpful, and maintained high professionalism the entire flight. I really enjoyed the water and juice service they offered in the early morning, which was such a contrast to a different airline I used on this same route half a year before. It's also so much better flying directly to your destination without a stopover. I'll definitely be booking again.