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Excellent all around experience. The headphones themselves are top notch, the team was really helpful when I had questions, and my order arrived super fast. Couldn't ask for better.

The partybox delivered exactly what I was looking for sound wise. Friends who came to our events all mentioned how impressive the volume and quality were.

I'm really upset about how this went down. My company needed some speakers for a project and I placed a decent sized order. The delivery date came and went with nothing. I called their chat support to find out what was going on, but first I realized they'd frozen my account so I couldn't even look up my own order. After asking what happened, they told me they'd just canceled it. Nobody ever warned me. It's wild that they'll just kill your order and not even notify you, especially on a bigger purchase like that.

Really frustrated with how they handled my order. I placed an order for work and it was supposed to arrive by a certain date, but nothing showed up. When I tried to check on it through their chat, I found out they'd actually locked my account and I couldn't even view the order details myself. They told me they'd canceled it without ever giving me a heads up about it. This was a bulk purchase and we needed it for a project. Pretty shocking that they just cancel orders silently and don't even bother to let you know.

Got my order and opened the box to find it completely empty. I contacted customer support to report the issue and they made me wait a month before coming back to say my claim was denied. They never gave me any real explanation about what happened.

Really disappointed with both their service and product quality. The item stopped working in under six months, and despite signing up for warranty protection at time of purchase, they denied my claim. They said I needed proof of purchase to verify the warranty even though I'd already registered it. What's the point of having a warranty registration system if you need to keep your receipt anyway, which most people don't do when they buy in person. Total waste. I'd say skip this brand entirely.

Customer service has been awful and the actual product quality is disappointing. My device died after just five months, and even though I registered for the warranty when I first bought it, they won't help. They're saying I need the original receipt to activate the warranty coverage. It doesn't make sense to have a warranty registration option if you're just going to ask for a receipt afterwards, especially since people don't usually keep receipts from in store purchases. It's ridiculous. Stay away from this company.

Terrible support and honestly the build quality isn't great either. Mine quit working in less than half a year. I'd registered the warranty when I bought it, but they rejected my claim saying I needed to show proof of purchase to activate it. Why even have a warranty registration if you're going to ask for a receipt anyway, especially when most people don't keep those from in store buys. Don't bother with this brand.

These headphones are broken. I reached out to support and they suggested a factory reset, but I'd already done that multiple times with no luck. The left earbud's battery is stuck showing zero percent. I take them out of the case and it says thirty percent, then immediately jumps to one hundred, but the moment I pull them out they're back to zero. Really frustrating.

Owned mine for about a year and they're already falling apart. The left side has started losing volume and since I have a piercing I haven't been able to wear the right earbud anyway. The sound quality has gotten worse over time. I dread having to deal with their return process again so I'm just keeping them. If I try to use both earbuds, one is painfully loud while the other is barely audible, so they're basically useless now.

I've owned these headphones for about a year now and the whole process of dealing with returns was a nightmare, so I just kept them. The right side has gotten quieter and quieter. I've got a piercing in one ear so I can't really use the left bud anyway. After a year they're already falling apart. The right one has to be at full volume for me to hear anything at a decent level, but my left is the opposite and cranks way too loud. So now I can't even wear both at the same time without one being way too quiet and one being way too loud.

I bought a pair of large DJ speakers and waited two weeks without any shipment. When I called asking for tracking info or the carrier details, they had nothing to tell me. Eventually I had to cancel the whole thing. They might handle smaller items okay, but don't waste your time ordering bigger equipment or professional gear from them. It just won't show up.

Honestly their support team is just bad. I sent back something within the thirty day window and it got held up in customs overseas for over a month. Every single step of the way I had to be the one pushing for updates. They never proactively reached out to the carrier to figure out what was happening until way too much time had passed. They did refund me after six weeks, but they didn't even bother telling me the good news themselves, which would've been the one moment to actually be helpful.

My son got some earbuds and noticed the audio wasn't coming through right. We contacted their support team and they were absolutely fantastic about it. Sent the earbuds back with the warranty and got them back fixed in under a week. Great experience from start to finish, would tell anybody to shop there.

Love this charge 5 speaker! Really pleased with how quickly everything arrived.