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I'd give zero stars if I could. Bought two hair dryers from Dyson and both motors quit working soon after I got them. Called customer support expecting help but they refused a refund because it was past the warranty window. This company clearly doesn't care about standing behind their products. I'm never buying Dyson again.

I owned a Shark vacuum way before I got a Dyson. Even with the Dyson's 60 month coverage, the suction power dropped twice in that window. I don't use it a ton since cleaners handle my house, but my old Shark that lives in the RV is still going strong. I'm switching back to Shark.

I'm really disappointed with what happened in my situation. Back on February 3rd, I contacted a Dyson agent to cancel an order. They assured me the product wouldn't be shipped and I'd receive the full refund. I never got the item and they confirmed the cancellation. Now it's February 20th with still no refund in my account. Every time I call customer service, they tell me the exact same thing - wait ten more days. No one gives me a clear status, no processing confirmation, no actual date for the refund. It's been over two weeks and I keep going in circles. Each call they say wait another ten days. I just want my money back for a product I never received.

Really unhappy with how this all went down. I called a Dyson agent in early February and cancelled my order. They told me the item wouldn't ship and I'd get my money back in full. The package never arrived anyway, and I had confirmation the order was cancelled. Now it's mid-February and still no refund. Every single time I call customer service, I get the same response - wait another 10 days. Nobody can give me a straight answer, no one can confirm it's being processed, and nobody will tell me when the refund is actually happening. I've been stuck in this loop for over two weeks with each call saying the same thing. I just need my money back for something I never even received.

My previous vacuum finally stopped working, so I bought myself a V8 model as a replacement. It took over a week to show up, and when it arrived I powered it on and got absolutely nothing. The customer service representative wasn't helpful or sympathetic at all. Once she completed her diagnostics, she said there was a manufacturing fault and would send a replacement battery - in two weeks. At this stage, I don't feel confident in the machine itself since it clearly wasn't checked before being sent out. I'm going to return it and never purchase from Dyson again. How did this company get so unreliable?

My vacuum quit working, so I ordered a new V8 model to replace it. Delivery took more than a week, and when I opened it up and turned it on - dead. Nothing whatsoever. I reached out to customer service and the rep showed basically zero sympathy. After running diagnostics, she said it was a manufacturing defect and offered to mail me a new battery, but that would be two weeks out. By that point, I'm skeptical of the whole unit anyway - this should've been tested before shipping out. I'm sending the whole thing back and I'm finished with Dyson. What happened to make this company so unreliable?

My old vacuum finally died so I grabbed a new V8 Model. Took over a week to arrive, and when I plugged it in - nothing. No power, no response at all. The customer service lady wasn't sympathetic in the least. She ran a diagnostic and told me it was a factory defect, then offered to ship me a replacement battery that wouldn't get here for two weeks. At that point I don't trust this machine anyway - shouldn't something like this be tested before leaving the warehouse? I'm sending it back and won't buy Dyson again. How did this company become so unreliable?

My husband and I accidentally both bought me the same expensive blow dryer for Christmas. On December 29th, I submitted my return request with a provided shipping label. After two weeks I still didn't have the authorization, so I called customer service. The rep said it could be one or two billing periods before the refund shows on my credit card. That's roughly three months from when I bought it until I finally see the money back. Dyson probably has the worst customer service around.

For Christmas, my husband and I both purchased the same high-end blow dryer as a gift, so December 29th I initiated a return. Got a label and authorization request started. Two weeks later still waiting, I had to call their support line. They explained one to two billing cycles before my refund appears on the card. That works out to around three months total from purchase to getting my money. Dyson's support might honestly be the absolute worst I've experienced.

My husband and I each picked up the same expensive blow dryer as a Christmas gift for me, so on December 29th I started a return for the duplicate. I got a shipping label sent for authorization. Two weeks go by and I still don't have what I need, so I had to call Dyson's team. They told me it would take one or two billing cycles just to see the refund show up on my card. Do the math - that's roughly three months from my purchase date to actually getting the money back. Dyson's customer service might be the absolute worst out there.

I need to express how disappointed I am with a broken delivery promise and misleading support that resulted in my wife not getting a Christmas gift on December 24th. I ordered a Dyson Airstrait on December 20th relying on their stated guarantee that orders by the 21st would arrive by Christmas Eve. I was unsure about shipping reliability, so I went to a Nordstrom nearby that same day and found they had the item available. Before making a choice, I called Dyson support to verify my order status. Their representative confirmed it and promised December 24th delivery. Because of that promise, I decided against buying it in person. Unfortunately, the follow-up was a disaster. December 22nd brought a delay notice. I immediately called and was told by a rep to disregard that message since the package had officially shipped and would arrive on time. December 24th arrived with a new notification saying it hadn't shipped yet, now expected January 5th, 2026. I tried escalating but the situation continued to fall apart.

I'm deeply upset about what happened with my delivery promise and misleading support confirmations that left me without a Christmas present for my wife on December 24th. I bought a Dyson Airstrait on December 20th based on a clear guarantee that orders placed by the 21st would arrive by Christmas Eve. I was nervous about relying on shipping alone, so I checked Nordstrom the same day and they had it in stock. Before deciding, I called Dyson support to confirm my online order. Their rep confirmed everything and guaranteed it would arrive on December 24th. That assurance made me skip buying it at the store. What followed was really frustrating. On December 22nd, I got a delay notification. I called right away and was told by a representative to ignore that email because the order had officially shipped and was still on track. December 24th came around and I got another message saying the item never shipped at all, with a new delivery date of January 5th, 2026. When I tried to escalate this further, everything fell apart.

I'm incredibly disappointed with Dyson's customer service team. Trying to schedule a hair dryer repair, I spent over 40 minutes on the phone - honestly one of the worst experiences I've had with any company. The representative had trouble understanding me and repeatedly made me spell my email, first name, and last name multiple times - we're talking 20 plus times each. Even after all that, the information went in wrong every single time, so emails landed at the wrong address and I never got confirmation of anything. I did my best to stay patient, but after almost an hour of spinning my wheels, I asked if I could get transferred to someone else who could help. She said she couldn't do that and just kept repeating check your email, even though I'd explained multiple times that I wasn't getting anything delivered. For a premium brand like Dyson, this support is inexcusable. I got off that call with nothing scheduled, no email confirming anything, just completely let down. I'm angry and disappointed. With the cost of these items, their service should be significantly better.

The customer service experience I had with Dyson was absolutely disappointing. I spent more than 40 minutes on the phone just trying to get a repair scheduled for my hair dryer, and it ranks as one of my worst company interactions ever. The representative struggled to comprehend what I was saying and kept asking me to spell out my email address and name repeatedly - at least 20 times per item. Despite all this back and forth, she still input everything wrong, so the emails went to an incorrect address and I never received confirmation. I tried to stay calm, but after almost an hour of going nowhere, I requested to speak with someone else. She said transfers weren't available and kept insisting I check my email, even though I had explained several times that I wasn't getting anything. For such an expensive, well-known company, the support is shockingly bad. I ended the call with zero help, no appointment scheduled, and no confirmation - just frustration. I'm really upset and let down. At this price point, Dyson's service should be substantially better.

I'm really frustrated with how Dyson treated me. Called to set up a simple repair for my hair dryer and spent over 40 minutes on the phone. It was genuinely one of the worst customer service experiences I've had. The rep couldn't understand me and made me spell out my email and name repeatedly - we're talking 20+ times each. Even with all that effort, she entered my information wrong every single time, so nothing got sent to the right place and I got no confirmation. After going in circles for nearly an hour, I politely asked to speak to someone else. She said that wasn't possible and just kept telling me to check my email - which I'd already explained I wasn't receiving anything in. How can a premium brand like Dyson deliver such terrible support? I hung up with nothing scheduled, no email confirmation, and just disappointment. For what these products cost, the service should be way better than this.