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Surbhi and Rishabh Provided Top-Tier Service. My stay was made exceptional by the service of two outstanding team members who were attentive, professional, and genuinely caring. They handled every detail smoothly and their warmth and willingness to help made everything effortless. Their hospitality exemplifies what Radisson Blu should deliver, and they completely exceeded what I expected from the experience.

Absolutely Terrible Accommodations. This ranks as the absolute worst hotel I've ever experienced. The room walls are incredibly thin, allowing you to hear people talking clearly from adjacent rooms. Being positioned directly above a nightclub that operates until 5 in the morning creates an impossible noise situation. The hotel team does virtually nothing about it, making you feel completely taken advantage of.

Worst Hotel Experience Ever. Without question, this is the poorest quality hotel I've stayed at. The walls between rooms are extremely thin, so you can hear every conversation from neighbors. The location right above a nightclub means noise continues until early morning. Management does nothing to help with the situation, and frankly, guests are being ripped off.

Pet Policy Disappointment. We made a reservation through the app and notified the hotel that we were bringing our small dog. The dog was present at check-in and nobody said anything about it being a problem. The following morning, management informed us we needed to leave immediately because the hotel doesn't accept dogs. We complied and were told we'd get roughly £400 back for the two nights we wouldn't use. We had to quickly book a different hotel in the area. Now, almost four weeks later, no refund has arrived. I've tried contacting customer service and emailed multiple times, but haven't received meaningful help or responses. This has caused me a lot of disappointment and stress.

Disappointing Experience with Pet Policy. We reserved a room through the mobile app and let them know we'd have our small dog with us. When we arrived with the dog at check-in, nobody mentioned any issues. But the next day, management told us to leave because pets aren't allowed. We had to scramble to find another place to stay in the city. The hotel promised to refund us approximately £400 for the two nights we couldn't stay, but three weeks later we still haven't seen that money. After reaching out to their complaints department multiple times via email, I got no real assistance or follow-up. This whole situation has left me feeling let down, frustrated, and stressed.

Frustrating Issues with Online Booking System. The website feels poorly designed overall. Booking through it is sluggish and experiences technical glitches regularly. Trying to register for the loyalty program consistently fails with an error message. There's no live chat option available, and when you call their phone line, the representatives push you to book directly with them rather than online, often at higher rates.

Poor Service and Rude Treatment at Cardiff Location. The television in my room wasn't functioning. I called down and the staff who came up couldn't fix it. Later, a manager and maintenance person showed up while I was trying to eat my meal. They basically kicked me out on the spot. Sure, the room could have been cleaner, but there was no understanding or empathy whatsoever. I was thrown out and still charged. I will never return to this location.

Loyalty Program Points Not Appearing. My points and registered stays are still missing from the rewards app. I haven't received replies to any emails, form submissions, or phone calls made. They used to be much faster and better about following up, but something has clearly changed.

Rewards Program Not Working. My points and stay credits have been missing from my loyalty account for a while now. I've sent multiple emails, submitted online forms, and called several times, but haven't gotten a response. The company used to be really good about responding, but that's changed.

Broken Rewards System. I booked through their website at a partner property and my points and activity never showed up in my account even after waiting several weeks. I submitted a missing points request. Two weeks passed before they emailed asking for my booking confirmation, something they should have been able to pull themselves. I provided it and then waited another week with still nothing in my account. You practically have to verify every single stay was credited yourself, and when it inevitably gets messed up, you have to spend considerable time getting it fixed. This happens over and over with their partner locations.

Chef Shan Delivered Outstanding Hospitality. I attended the conference held February 25-26 and was thoroughly impressed by the service quality. My colleagues and I were particularly pleased with how Chef Shan managed our Halaal meal requirements with precision. Her commitment to accommodating our dietary needs was exceptional. Keep up the outstanding service standards!

Impressed by Chef Shan's Dedication. I was attending the conference from February 25-26 and my colleagues and I were really impressed by the service provided. Chef Shan made a real effort to ensure that our Halaal dietary requirements were properly met. She demonstrated outstanding commitment and devotion to her work. This kind of excellence should definitely be recognized and continued!

Fantastic Service from the Kitchen Team. I attended a conference event from February 25-26 and my group was thrilled with how the culinary staff handled our special dietary needs. Chef Shan went above and beyond to make sure our Halaal meals were prepared correctly and met our requirements. She showed incredible passion and commitment throughout our stay. Outstanding work and thanks for maintaining such high standards!

Nightmarish Stay with Serious Issues. I can't even give this one star because our experience was far worse than that. During a two-night stay, my brother got bed bugs from somewhere in the room. The staff behavior was absolutely awful. We were treated very poorly and felt completely dismissed. When we tried speaking to a manager about what happened, the general manager actually told another manager to walk away from me, which made it impossible to discuss our concerns. His manner of speaking to us was incredibly hurtful and made us feel very small. He refused to show us the pest control inspection report. The entire staff was rude and dismissive about our situation, which was truly devastating. I have plenty of photos and video evidence but can't share them here. We sat in the lobby for several hours insisting on seeing the pest control documentation, and we were told the inspector was on the way. Then we were informed the general manager wouldn't let us view the report. I'm pretty confident pest control never even came to the hotel.

Unacceptable Conditions and Treatment. This experience doesn't deserve even a one-star rating because it was a complete nightmare. We stayed for two nights and my brother developed bed bug bites from the bedding, carpeting, or furniture in the room. The staff treatment was absolutely terrible throughout. We felt belittled and disrespected the entire time, with no empathy shown whatsoever. When speaking with management, the general manager made an insulting gesture to another manager about me in front of my face, which prevented me from even discussing the situation properly. His tone was so demeaning that we felt humiliated. When we asked to see the pest control report, he said we weren't permitted to view it. Staff members were degrading and unprofessional, creating an incredibly upsetting experience. I have photographs and video documentation of everything, though I can't upload them here. We waited in the lobby for hours refusing to leave until we got the pest control report, but kept being told it was on its way. Eventually the general manager said we couldn't look at it. I seriously doubt pest control ever came to the building.