TurboTax Coupons & Promo Codes

After using their free version for years without problems since I have straightforward taxes, I won't be going back. They somehow moved me to a paid tier without asking, and then when I tried to switch back to free, they wouldn't let me. They're saying because I qualify for the standard deduction, I need to pay $129 plus another $40 on top.

The Standard Edition crashes and won't load properly. Error code 606 keeps appearing. The program then wants $2 to troubleshoot, but then says it can't process my credit card payment. This has to be some kind of scam.

I can't get the Standard Edition to even open. It keeps throwing error code 606 at me over and over. The program then wants me to pay $2 to help fix it, but when I try to use my credit card, it gets rejected. Feels like a straight-up scam.

The Standard Edition won't even launch on my computer. I keep getting error code 606 pop up repeatedly. When I try to fix it, the software wants me to pay $2 for assistance, but then it says my credit card won't go through. This feels like a total rip-off.

TurboTax modified their software and removed investment tracking from their Standard package. For the previous two years I used Standard and it worked great with my investments. Not this year. First, I had to get a new computer since the 2025 download only works on Windows 11. Then halfway through, they asked for $60 more because I had investment forms. Even though the documents came from the tax authority, I had to go through each of 26+ entries and pick whether it was a capital gain or investment. Once my accountant helped me clarify and I corrected each one saying capital gains, another error popped up. This time it wanted the date for every transaction. Why did they not ask for everything at the same time instead of dragging me through this? They're pushing people to buy their Premiere edition, obviously. I don't trust them anymore. Without my persistence and understanding how tax forms work, I would have quit. Thankfully my return finally went through, but barely.

TurboTax quietly removed investment income coverage from their Standard version. I used Standard for the last couple years without any problems, including handling my investments just fine. This year was different - I had to buy a completely new computer because the 2025 version requires Windows 11. Halfway through filing, they wanted an extra $60 just because I had investment forms to report. All my documents came directly from the tax authority, but the program forced me to manually review 26+ line items and categorize each as either capital gains or investments. Once I finished that painful process with help from my accountant and corrected it, another error appeared demanding the dates for each transaction. Why didn't the software ask for all this information at once instead of making me do it in separate steps? The answer is clear they needed me to pay for their premium version. I'm really disappointed in this company now. If I didn't have the knowledge to work around their confusing system, I would have given up completely. My return finally went through, though definitely not thanks to them.

The company tricked me with their wording and the way they presented options so I'd pay an extra $300 beyond my actual refund amount. It's frustrating how deceitful their practices are.

This company used confusing wording and misleading screens to get me to spend $300 more than what I'm actually getting back from my refund. Really upset with how dishonest and manipulative they've been.

It's basically a scam if you ask me. Free Tax USA is going to give me a much better refund this year and there's zero cost.

This software is basically a scam dressed up as tax help. I'm switching to Free Tax USA because they're giving me a bigger refund and there's no cost at all.

Their customer service deserves a zero rating. Our tax return got locked by them and they won't allow us to reach management. We made the mistake of going with their full service and our expert disappeared, which meant they were the only ones who could file it. We also reported them to the Better Business Bureau. The software itself is confusing, which is why we paid for the premium service, but working with their experts turned out to be even more confusing. They're refusing to deal with our issues, the expert vanished, and they won't connect us to a supervisor. We've tried calling constantly for nearly two weeks. It would have been simpler to just do it ourselves.

I have to give them zero stars for their customer service. They basically hijacked our tax return and won't let us speak to anyone in management. I made the mistake of paying for their full service option and our assigned expert vanished, which meant our return couldn't be filed. Plus we filed a complaint with the Better Business Bureau. We went with the premium option because their software is really confusing, but using their experts actually made things worse. They're completely dismissing our complaints, our expert has disappeared, and they refuse to patch us through to a supervisor. We've been calling repeatedly for almost two weeks trying to get answers. I think the lesson here is handle your own taxes instead.

Customer service here is absolutely terrible. They basically took control of our tax return and won't connect us with management. We paid for their full service package and our assigned specialist just vanished without completing the filing. It got bad enough that we filed a report with the Better Business Bureau. The reason we went with premium service was because the actual software is super confusing, but honestly the 'expert help' made it even worse. They keep ignoring our problems and the expert has disappeared. When we call, they refuse to let us talk to anyone in charge. We've been trying to reach someone for almost two weeks with no luck. Honestly, you're better off figuring it out on your own.

I've had good luck with this software before, but my 2025 experience was terrible. After entering all my information, I had to pay $88 just to preview my federal return before submitting it electronically. When I looked it over, I spotted major mistakes in my required minimum distribution calculations that would have cost me over $600 in penalties and lower my refund significantly. Their guarantee about accurate results clearly doesn't mean much. I would have needed to file an amended return to fix everything. When I asked for a refund of the $88 fee, they refused because technically I had generated the return, even though I never actually filed it. I ended up filing directly with the IRS myself instead. I'm done with this company and won't touch any other Intuit products either.

The application performed poorly, but their customer support staff was excellent and very helpful.