Air Transat Coupons & Promo Codes

Recently traveled on a Caribbean flight and everything went smoothly. Our tour guide was excellent, providing thorough details about available excursions and realistic expectations. He was personable and friendly, even stopping by to check on how we were enjoying ourselves. When we had concerns, he addressed them immediately for our benefit and future travelers too. Fantastic guide and great person.

I needed to change my family's departure date on a Toronto-Glasgow round-trip economy ticket due to a personal emergency. After being on hold for more than an hour, a representative told me no exceptions would be made under any circumstances. The airline wouldn't even discuss canceling and rebooking for another date. They could have resold those seats anyway. This was disappointing, unprofessional, and ethically questionable.

Will not be booking with Air Transat again. The staff in Montreal was incredibly rude and formed exclusionary cliques. Phone support was completely unhelpful. We observed workers behaving inappropriately with each other behind the counter, yelling at flight crews, threatening to call security, and getting into confrontations with passengers. The overall attitude from staff was dismissive and arrogant.

I thought an airline offering transatlantic flights would be better, but Air Transat let me down significantly. Their booking change policy is really problematic. You pay 75 euros per flight to modify your reservation, then get forced into a higher fare class even when cheaper options exist. It feels punitive rather than like an actual service fee. I was also shocked that a baby bassinet costs 150 euros each way when basically every other transatlantic airline includes it free. That's 300 euros round-trip for something that's standard elsewhere. I didn't get helpful communication about my questions and the support I received was unclear and incomplete. Airlines obviously have complicated operations, but they should still treat customers fairly and with care. This one didn't.

A customer service representative called us back after we had been trying to reach them. She was genuinely kind and very helpful, resolving our issue efficiently. We're really pleased with how she took care of everything.

A customer service representative called us back when we were trying to reach the company. She was incredibly helpful, genuinely kind, and actually resolved our issue. We're really grateful for how she handled everything.

Flew in summer 2024 with my 84-year-old mother who has irritable bowel syndrome. I called ahead to arrange a gluten-free meal and paid over 1,400 each for club class seats that didn't recline properly. On the return flight, they had no record of her dietary needs and served no appropriate meal on a seven-hour flight. She was hungry and needed her medication. When I complained after returning, they claimed they never got my email. After three months they responded saying they were sorry for the delay. Their offer of a 115 pound credit each was insulting. Club class was a complete letdown and the worst flight experience I've had. Customer service and flight quality were unacceptable.

I paid 80 pounds to book a window seat next to my daughter because I get claustrophobic. When we arrived at the airport, they reassigned us to middle seats without permission. I complained via email and got ignored for 45 days. When they finally responded, they refused a refund claiming the new seats had equal value. After another message, I received another dismissive rejection. This airline is incredibly frustrating to work with.

Air Transat has unclear baggage policies like many airlines. I booked a round-trip economy flight and selected 'option plus' for a checked bag. At the first airport, the agent initially said I had to pay, then found it was covered. On the return, the system showed 100 dollars due. I completed check-in without paying and called customer service. After waiting on hold while they claimed the system was slow, the agent confirmed the bag was included. However, at the airport they demanded 100 dollars and said 'option plus' only covered the first leg. The website really needs to be clearer about what each leg costs.

After calling to confirm my booking and seat assignment following a long hold time, they told me I'd have to be transferred since I booked through an agent. I knew this wouldn't work out. They transferred me to a line that was closed. Total waste of time. This is consistently the worst experience I've had with any company. I'm a single parent traveling with my kids and have been treated terribly. In the past, they wouldn't give me boarding passes after checking bags, leaving me stuck at the airport until 2 AM. This airline is dishonest, disgusting, and disrespectful. Do yourself a favor and book elsewhere.

First time flying with them. Ground crew were wonderful. The flight attendants seemed somewhat unfriendly and gossiped negatively about other staff members. The food was honestly terrible and pretty much inedible. Seats were really uncomfortable. The in-flight entertainment was basically a joke. They won't see us as passengers again.

This airline is awful. My mother has a serious bone marrow condition and I requested to move my flight home to an earlier date in case I'm needed as a potential donor. They absolutely refused to make any exception. I was bounced around between Air Transat and their third-party booking agent for almost two hours. A real company would make exceptions for medical crises, but they just told me to buy another ticket. Compared to other airlines I flew with for my first leg, these people showed zero flexibility or compassion. Air Transat is heartless and greedy, unwilling to bend their rules to help someone. Change your policies if you keep having to apologize for them. I strongly advise avoiding this airline.

They booked me on a connection with a long layover when another flight left five hours earlier. That plane had 45 open seats available but they refused to move us. The agent put us on hold for 25 minutes to supposedly check. We watched that earlier flight take off with all those empty seats while we wasted our entire day waiting around the airport. Definitely switching airlines after this.

Terrible flight from Rome to Montreal. I travel frequently and this was genuinely awful. The cabin was absolutely freezing, especially in the middle section, while the front stayed comfortable. My feet were numb the entire time and I caught a cold. I raised concerns with flight crew about five separate times but nothing changed. Very disappointed.

I needed to reschedule my flight due to the pandemic before the new flexibility policy took effect. I paid 150 pounds for the change. When I called about a possible refund, they issued me a travel voucher for the same amount instead. I'm satisfied with this solution. I still plan to visit Canada, just at a later date.