Air Transat Reviews

Recently traveled on a Caribbean flight and everything went smoothly. Our tour guide was excellent, providing thorough details about available excursions and realistic expectations. He was personable and friendly, even stopping by to check on how we were enjoying ourselves. When we had concerns, he addressed them immediately for our benefit and future travelers too. Fantastic guide and great person.

I needed to change my family's departure date on a Toronto-Glasgow round-trip economy ticket due to a personal emergency. After being on hold for more than an hour, a representative told me no exceptions would be made under any circumstances. The airline wouldn't even discuss canceling and rebooking for another date. They could have resold those seats anyway. This was disappointing, unprofessional, and ethically questionable.

Will not be booking with Air Transat again. The staff in Montreal was incredibly rude and formed exclusionary cliques. Phone support was completely unhelpful. We observed workers behaving inappropriately with each other behind the counter, yelling at flight crews, threatening to call security, and getting into confrontations with passengers. The overall attitude from staff was dismissive and arrogant.

I thought an airline offering transatlantic flights would be better, but Air Transat let me down significantly. Their booking change policy is really problematic. You pay 75 euros per flight to modify your reservation, then get forced into a higher fare class even when cheaper options exist. It feels punitive rather than like an actual service fee. I was also shocked that a baby bassinet costs 150 euros each way when basically every other transatlantic airline includes it free. That's 300 euros round-trip for something that's standard elsewhere. I didn't get helpful communication about my questions and the support I received was unclear and incomplete. Airlines obviously have complicated operations, but they should still treat customers fairly and with care. This one didn't.

A customer service representative called us back after we had been trying to reach them. She was genuinely kind and very helpful, resolving our issue efficiently. We're really pleased with how she took care of everything.

A customer service representative called us back when we were trying to reach the company. She was incredibly helpful, genuinely kind, and actually resolved our issue. We're really grateful for how she handled everything.

Flew in summer 2024 with my 84-year-old mother who has irritable bowel syndrome. I called ahead to arrange a gluten-free meal and paid over 1,400 each for club class seats that didn't recline properly. On the return flight, they had no record of her dietary needs and served no appropriate meal on a seven-hour flight. She was hungry and needed her medication. When I complained after returning, they claimed they never got my email. After three months they responded saying they were sorry for the delay. Their offer of a 115 pound credit each was insulting. Club class was a complete letdown and the worst flight experience I've had. Customer service and flight quality were unacceptable.

I paid 80 pounds to book a window seat next to my daughter because I get claustrophobic. When we arrived at the airport, they reassigned us to middle seats without permission. I complained via email and got ignored for 45 days. When they finally responded, they refused a refund claiming the new seats had equal value. After another message, I received another dismissive rejection. This airline is incredibly frustrating to work with.

Air Transat has unclear baggage policies like many airlines. I booked a round-trip economy flight and selected 'option plus' for a checked bag. At the first airport, the agent initially said I had to pay, then found it was covered. On the return, the system showed 100 dollars due. I completed check-in without paying and called customer service. After waiting on hold while they claimed the system was slow, the agent confirmed the bag was included. However, at the airport they demanded 100 dollars and said 'option plus' only covered the first leg. The website really needs to be clearer about what each leg costs.

After calling to confirm my booking and seat assignment following a long hold time, they told me I'd have to be transferred since I booked through an agent. I knew this wouldn't work out. They transferred me to a line that was closed. Total waste of time. This is consistently the worst experience I've had with any company. I'm a single parent traveling with my kids and have been treated terribly. In the past, they wouldn't give me boarding passes after checking bags, leaving me stuck at the airport until 2 AM. This airline is dishonest, disgusting, and disrespectful. Do yourself a favor and book elsewhere.