Amazon Return Policy
Amazon promises to offer “Easy shopping, simple returns”.
If a purchase may not meet your expectations or your needs might change, you can return it quickly and conveniently at Amazon.
Most items can be returned within 30 days of delivery, as long as they’re in original or unused condition. For eligible items, you can enjoy free returns at nearby drop-off locations. To check whether an item is returnable or not, review the product detail page before placing your order, or check your Order History after purchasing.
Once your return is received and approved by Amazon or the seller, your refund will be processed.
How Long Does Amazon Take to Refund?
Once the refund is processed, your bank might need additional time to make the money available in your account.
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Amazon Gift Card or Gift Card Balance: Within 2–3 hours
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Credit Card: 3-5 business days
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Shop with Reward Points: Up to 5 business days
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Debit Card, Checking Account, EBT Card, or Cash: Up to 10 business days
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Pre-paid Credit Card: Up to 30 days
How to Return Items You Ordered
To return an eligible item that you purchased, just follow the simple steps below:
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Go to “Your Orders” to display your recent orders. To return a gift, go to “Return a Gift”.
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Choose the order and select “Return or Replace Items”.
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Select the item that you want to return. Then select an option from the “Reason for return menu”.
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Choose how to process your return. If applicable, select to issue a refund or replacement.
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Select your preferred return method.
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Print your return label and return authorization.
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Add your return label (if applicable) and package your items for return.
Items that You Can’t Return
Some products are non-returnable, such as the following:
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Perishable goods (e.g. food or flowers)
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Products that may pose potential health and safety risks once sold
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Products with shipping restrictions
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Customized or personalized items
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Redeemable products (e.g. gift cards or digital codes)
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Amazon Pharmacy products
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Pet medications
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Certain digital goods (ebooks, downloaded software)
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Automobiles
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Products listed as “Final Sale”, including trading card games, specific discounted items, and items sold in the Amazon Haul store that are $3 and less
What Are Amazon Return Pallets?
Amazon return pallets, also known as liquidation pallets, are bulk packages of products that customers have returned to the Amazon warehouse. These pallets can include electronics, home goods, fashion and more, with products ranging from brand-new to slightly used.
If you're looking to buy Amazon return pallets, here are some reputable sources:
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Amazon Liquidation Auctions – Official site for purchasing direct from Amazon. Requires a reseller’s license.
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Third-party liquidation marketplaces like Liquidation.com, BULQ, Direct Liquidation
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Local liquidation warehouses
Keep in mind: Investing in Amazon return pallets is high-risk but high-reward. While there’s significant profit potential, you must be prepared to sort, test, clean and potentially repair items. Success depends on market knowledge and effective resale channels.
FAQs
Can I return opened items to Amazon?
Yes, in most cases. As long as the product isn’t damaged from misuse and falls within the return window, Amazon accepts opened returns.
Are all items on Amazon returnable?
No, some items are non-returnable due to health and safety regulations, shipping restrictions, or their nature. Always check the product’s return policy.
What if my refund is taking longer than expected?
Refund times vary by payment method. If your refund has passed the estimated processing time, first check your "Your Orders" section for the return status. If it shows as "Refund Issued" and you haven't received it, contact your bank or credit card company. If the status is still pending, reach out to Amazon Customer Service.
Do I have to pay for return shipping?
Amazon often offers free returns for eligible items at various drop-off locations. However, if the return is due to buyer's remorse (e.g., changed mind, wrong size ordered), you might be responsible for return shipping costs, or a restocking fee might apply.
