Booking.com Coupons & Promo Codes

When checking out, the property wouldn't supply a receipt, and Booking.com requires accommodations to do this, so I'm left without verification. This stinks.

The property wouldn't give me a receipt when I left, and Booking.com's policy requires hotels to provide one. Now I have no documentation of my stay. This is ridiculous.

My experience with Booking.com for a rental car was absolutely dreadful. The place didn't have a vehicle available, so I cancelled before my scheduled pickup time. Even though I cancelled early, Booking.com hit me with a cancellation fee. Their excuse was that I cancelled after becoming overdue to pick up the car, which is completely false. I've spoken with roughly eight different support reps, and not a single one could grasp what actually happened. Nobody had the ability or willingness to do anything meaningful. The whole thing was a complete mess from beginning to end. I'd advise anyone to steer clear of Booking.com. When problems come up, they're as unhelpful as it gets. Completely unreliable.

I reserved and paid for a guesthouse ahead of time through Booking.com, but when I arrived, the owner wasn't there and couldn't host me. I phoned their customer service department four separate times, but they were completely unhelpful. They assured me I'd get my money back once the owner confirmed I couldn't check in, but they never followed up after more than a month. Phone conversations kept getting dropped, and when I asked to speak with a supervisor, those requests went nowhere. I'm a top-tier loyalty member, but Booking.com demonstrated they don't care about customers like me at all.

I've been using this platform for a long time and maintain mid-level loyalty status, but the situation I faced during the holiday season was beyond frustrating. My lodging for late December was terminated by the owner without proper notice, during Christmas. It left me stranded overseas with my young kids needing somewhere to sleep during the busiest travel season. I wasted valuable time on Christmas Eve and Christmas Day waiting on hold and sending messages back and forth instead of enjoying the holidays with my children. Options were extremely scarce, so I ended up booking a significantly worse alternative just to have a roof over our heads. My original accommodation was premium with features like oceanfront views, spa, and jacuzzi that we completely lost access to. While they did give back my money eventually, the whole process felt slow and vague. Instead of a straightforward refund, I kept hearing about "travel credits." When they did help, it arrived way too late to make a difference, and they later shut off my message thread, preventing further communication.

I've been a loyal member for years, holding mid-tier status, but my experience around the holidays this year was genuinely distressing. My accommodation reservation for late December was abruptly cancelled by the host with barely any notice, right during Christmas week. Being on another continent with my kids and no place to stay during peak season was incredibly stressful. I spent the better part of Christmas Eve and Christmas Day in phone queues and chat conversations with Booking.com instead of creating meaningful moments with my family. Finding alternative lodging was nearly impossible, and I had to settle for a much lower-quality property just to secure beds. My original stay offered luxury amenities like beach access, a sauna, and hot tub options that I completely lost. Booking.com did eventually return the money, but the process was slow and murky. They kept pushing "travel vouchers" instead of straightforward refunds, help came way too slowly to matter, and later they shut down my chat access, leaving me unable to follow up.

I booked two airline tickets with Emirates as part of the same reservation on Booking.com. When I asked customer service to drop one ticket, I was perfectly clear which one needed cancelling, and I made sure to repeat myself so there was no confusion. They ended up cancelling the wrong ticket. It's been weeks since then, and every time I contact them, they say "we're working on it." My departure date is almost here, and I'm still missing the ticket I should have because of their error, which they've admitted to but still haven't corrected. If this doesn't get fixed, I'm looking at spending thousands on a last-minute replacement ticket. I'm very frustrated with Booking.com and would caution anyone else against using them for flights.

I bought two airline tickets from Emirates through Booking.com as a single booking. I phoned customer service wanting to cancel one ticket. I was very explicit about which one, and I repeated it to be absolutely certain they understood. They cancelled the wrong one instead. It's been several weeks now, and every time I contact them, I get the same response: "we're looking into it." My travel dates are approaching fast, and I still don't have the ticket I need because of their mistake, which they've acknowledged but haven't fixed. I'm risking thousands of dollars if I have to buy another ticket at the last minute and this doesn't get resolved. I'm really let down by Booking.com and would strongly warn others against flying through them.

I had an awful experience when the accommodation I booked turned out to be filthy and unlivable. When we got there, it was obvious nobody had cleaned properly. We found hair scattered around, sticky buildup on kitchen cabinets, and filthy flooring everywhere. To prove how bad it was, I wiped the floor with a fresh towel in front of the staff, and it turned completely black. I shot photos and immediately shared them with Booking.com. Because of these cleanliness problems and how unhelpful the property was, we left early and asked for our money back for the nights we didn't use. Booking.com declined, claiming the property already had the money and they couldn't do anything without the property agreeing. Their only "help" was offering a measly travel credit worth about 15% of what we paid for one night, which doesn't solve the fact that we paid for a room we couldn't actually stay in. Booking.com basically just sends customers back to the problem property, which isn't real support. From what happened, Booking.com doesn't properly look out for guests when properties don't meet basic cleanliness expectations.

For the last four months, I've been trying to get in touch with someone about a booking that has an email mistake preventing me from having a confirmation number. The hotel knows about my booking and refuses to help, Booking.com won't respond to my email messages, phone representatives won't provide assistance, and calls keep dropping. I really need this problem fixed so I can get the booking cancelled. This shouldn't be allowed to happen.

I've been trying for four months to reach someone about my booking, which got messed up because of an email typo, so now I don't have a confirmation code. The hotel still has my booking on record but won't help, Booking.com ignores my messages, customer service reps can't assist, and I keep getting cut off during calls. I desperately need this taken care of so I can actually cancel it. I'm shocked this situation is even legal.

They sold us a vacation that didn't actually exist but took our cash and personal identification details anyway. We reserved a villa on an island for October 2025. We asked about getting in early, and thankfully we did because we found out later it wasn't available. We kept flagging this with Booking.com, but they just kept telling us to contact the owner directly. Only a week before arrival, on Christmas Eve no less, the owner told us the booking couldn't happen at that property. We could've shown up with nowhere to stay during high season. No sorry from Booking.com or the owner. No effort to compensate us for having to book alternative places at double the cost. Both Booking.com and the owner didn't take responsibility or show any remorse. They got our funds and our ID info in what looks like a clear privacy violation.

We purchased round-trip flights on Booking.com from the UK to Canada with a Vancouver connection. It was the least expensive option according to a flight comparison tool. Our return flight from Canada was held up, and we didn't make our continuing flight to the UK. The replacement direct flight two days later only had standard class available, though we'd purchased upper class. I later learned that with agent bookings, you need to contact the agent for any adjustments or refund requests. I called the airline first, then got in touch with Booking.com requesting either a refund for the class difference or a full refund so we could book premium elsewhere. Their response was terrible. They said they'd reach out to the airline and told me not to worry. They said I was in an escalations queue and would be contacted soon. I heard nothing, and the seats we wanted with the other airline are now sold out. They claim processing the class refund will take roughly two weeks. Had I gone directly to the airline, this would've been handled instantly. Using Booking.com for the discount simply doesn't make sense if something goes wrong.

We reserved round-trip airfare through Booking.com from a UK airport to Canada with a stopover in Vancouver. We found it was the most affordable option through a travel search engine. Our flight from Canada back to Vancouver got delayed, causing us to miss our connection to the UK. The only other direct flight was two days out, and only basic seating was open, whereas we'd bought premium. I didn't realize then that when you buy through a booking agent rather than the airline directly, you have to go through that agent for modifications and compensation. I contacted the airline first, then reached out to Booking.com for either a refund on the seating difference or a full refund so we could upgrade with a different carrier. Booking.com was completely useless. They promised to contact the airline and said not to stress about it. They mentioned I was in the escalations pipeline and would hear back soon. Nothing. The seats with the other airline are gone now. Getting the seating refund will supposedly take fifteen days. If I'd booked with the airline directly, this would've been sorted right away. The savings from going through Booking.com just aren't worth it when something breaks down.

I paid upfront for a six-day vehicle rental in Dubai with Booking.com. Regrettably, I showed up approximately eight hours beyond my scheduled pickup time because I mistakenly booked the incorrect time slot. Upon arrival to collect the car, I learned the reservation had been terminated and I would receive nothing back. I could've handled forfeiting just the initial day's cost or paying a cancellation charge, yet losing the complete six-day prepayment was unacceptable. When I reached out to Booking.com support, the agent merely stated the rental company "likely rented it to someone else," which makes zero sense for a prepaid transaction. Nobody made an effort to assist, show flexibility, or offer any kind of gesture. This stands among my absolute worst encounters with car rental services. It confirms why I almost always book directly with rental agencies rather than through intermediary platforms. I now understand and won't go through Booking.com again for cars or anything.