Callawaygolf Coupons & Promo Codes

The Quantum Max Driver has a major design flaw regarding swing weight. You can't get the right swing weight without resorting to lead tape. I traded in my old driver that was perfectly balanced for this new so-called high-tech Quantum Max, which apparently relies on lead tape for swing weight adjustments. Callaway doesn't sell rear weight kits as an alternative and basically tells you to just use lead tape. I'm out two drivers now and spent a lot of money for nothing.

The clubs themselves are fine, but wow, the sales and service side of things is a mess. I wanted to share what happened with their leadership but obviously never heard back. My wife and I both decided to get new clubs for milestone birthdays and we were excited to go with Callaway since we've always liked the brand. We went through fitting sessions and each separately decided on Callaway clubs. We ended up making purchases in 5 different transactions from various places. Callaway got the order right exactly once. Here's what happened: one retailer sent clubs with wrong grips and we waited three weeks for the correct ones; another retailer got it right with a driver and 7-wood; when I ordered through Callaway's main line, my first shipment went to some random address I never gave them, so I had to get a replacement sent; at a local course fitting, I specifically asked for mid-size grips to match my set but got standard grips; and when my wife ordered left-handed women's irons and a hybrid, they shipped right-handed clubs instead. It's hard to believe they messed up that many times in a row.

I placed a pre-order for the Maverick 25 complete club set in the middle of June with an expected ship date in mid-July. I couldn't track the order online the whole time, but figured that was normal for pre-orders. Last week I got sent a promotional code for their site, so I emailed asking if I could use it on my current order or if I should cancel and start over. Never got an answer and they seem to only reply to emails once weekly. Got back from vacation today expecting my new clubs to be waiting, but no delivery and no email about any delay. So I called their support line. The person who answered seemed to be working from home and took my information, then promised I'd get an email within ten or fifteen minutes about where things stand. That was hours ago and nothing came through. I would have cancelled this order online already if they made that option available. I'll be cancelling first thing tomorrow, though knowing them they'll mess that up too. I've had bad customer service experiences before, but Callaway is by far the worst. It's like they don't actually want my business even though I'm trying to give them money.

I've tried getting on their website multiple times over the past week and I haven't been able to complete a purchase. The site keeps having problems that prevent me from buying anything.

The customer service was disappointing and the sales information was misleading. I bought a golf bag and paid extra for two-day shipping. Two weeks went by and they still couldn't tell me when it would arrive. Their website promises a thirty-day money-back guarantee, but when I asked about using it, I was told that doesn't cover the shipping charges, even though the bag was arriving way later than the fast delivery I paid for. I ended up finding the same thing cheaper and faster on another retailer's site.

Ordered a shirt and golf shoes and used their sizing tool on the website to pick the right size for each. Both items ended up being too small. I tried to return them expecting it to be as simple as other sites, but it's not. Even though shipping to me was free, they charge 6 dollars to send stuff back, and figuring out how to even start the return process was a hassle. I called customer service and waited on hold for about ten minutes before a recording told me all agents were busy and to leave a message. I tried calling four different times with the same result and never got a call back. I also sent an email and got an automated response that just gave me their business hours. No actual person has responded. I'd suggest shopping somewhere with better customer service.

Second time I've dealt with Callaway and second time there's been a problem. My first order was a bunch of clubs that took almost four weeks to get here. This time I ordered around 150 worth of clothing and ended up getting 106 refunded because they didn't have what I actually wanted in stock, even though five out of six items still showed as available on their site. Their service is terrible, no one answers emails, and I spent nearly an hour on hold trying to reach customer support with nothing to show for it. Skip ordering directly from them and just go to your local pro shop or find a different brand. You'll have a much better experience.

I've been buying from Callaway for years and have built a great relationship with my rep, Allen, who handles all my purchases. Callaway takes excellent care of me. Allen gets back to me right away, works collaboratively with me, and offers solid recommendations on shafts and clubs. I couldn't ask for better treatment. Plus, they offer a military discount and a solid rewards program, so I'll definitely keep coming back.

Picked up my clubs at Costco and unfortunately ran into some durability problems. My driver cracked pretty early on, which I heard happens to a lot of people, so I got it swapped out under warranty. Later, one of my iron shafts snapped and I had a local pro repair it cheaply rather than deal with the warranty process. Now three seasons in and past the warranty period, another shaft broke. When the fitter looked at my irons, he found two more that are ready to fail. After he finished the work, he explained that the shafts weren't prepared properly from the factory, meaning basically all of them will probably break eventually. I sent Callaway a complaint weeks ago and haven't heard anything back. I'm done with this brand and won't be buying from them again. It's frustrating because if I'd been able to play more golf during those couple years, all these clubs would likely already be completely ruined.

Called Callaway customer service and got a specific date for when my Apex irons would arrive. They never showed up. I talked to a supervisor who said he'd call me back by end of day with a delivery update. That call never came either. I still don't have the irons I paid for. The company lied to me twice. The clubs are quality, but the customer service is absolutely terrible.

I purchased a pair of Callaway shoes from a sporting goods retailer and after wearing them for about eighteen months, they developed some issues. Since the warranty had expired, I wasn't sure what would happen, but I contacted Callaway anyway. They sent me a brand new pair with their latest model at no cost and even threw in six golf balls as an apology for the trouble. Their customer service on this was honestly exceptional and I was really impressed.

Bought a pair of Callaway shoes from a sporting goods retailer and wore them for a year and a half. When problems started showing up and I was out of warranty, I contacted Callaway hoping for options. Not only did they replace the shoes with their newest model, but they also sent me 6 golf balls as a thank you for the inconvenience. Really outstanding service and I couldn't be happier with how they handled it.

Got my wife a pair of Callaway golf shoes as a gift. After a while, the cleats wore down and she couldn't find a way to change them, so she called Callaway. I thought it was nice that they sent her a replacement key and new cleats at no charge. But then we looked at the cleats on the shoes and realized there's no actual slot for a key to fit into. When she contacted them with photos showing the shoe bottoms, they told her the cleats can't be removed. Since these are winter shoes, they're basically useless now without any traction. We asked if they really expect you to throw out perfectly good shoes just because the cleats wore down and there's no way to replace them. Turns out, yes, that's actually their expectation. I've never heard of golf shoes you're supposed to just throw away once the cleats wear out, except for the cheap disposable summer ones.

Really great experience with their support team. I had a pair of golf shoes that came with a defect and I got in touch with customer services. They handled my problem really quickly and were super helpful throughout. Really appreciated the effort and would buy from them again.

Really impressed with how this company handles problems. I got a defective pair of their golf shoes and reached out to support. They took care of everything super fast and were really helpful the whole time. Definitely appreciate the great help and would recommend them.