Cathay Pacific Airways Coupons & Promo Codes

Great Overall But Uncomfortably Cold. The airline experience was solid in most respects, but the cabin was absolutely freezing for the entire 10 hour flight with the air conditioning running constantly. The blankets they provided were too thin and definitely made sleeping rough. I'm dreading my return flight and will have to pack heavy layers just to get through it without being miserable. The flight attendants and food service were both excellent though.

Really Confused About My Experience. Took economy from Hong Kong to London and the seats were actually pretty comfortable, plus the entertainment system was solid. The aircraft itself looked kind of worn down though and could definitely use some work. The bathrooms had tape holding pieces of the walls together. Around 7 hours in, I asked for cup noodles and was told they didn't have any, so I took an egg tart instead which was good. Two hours later, a family of four next to me got served four cup noodles and four egg tarts. Not sure why I was told they were out. Same thing happened with water - I was told only cups were available so I accepted that, then watched a passenger a few rows up get handed a bottle. Just wondering if there's something specific I'm supposed to know about getting the same service. Would only fly them again if there were no other choices.

Rude Staff and Minimal Food Service. Flew from Manchester through Hong Kong to Brisbane and the staff were very rude. I asked for a drink and they refused, saying beverages only come with meals. I wanted some snacks and they basically told me to get up and grab them myself. Their online and phone customer service is incredibly impolite as well. The meal situation was awful - one meal across a 12 hour flight, then another meal on the second flight, and I was genuinely starving by the end. Really disappointing overall and I won't fly with them again.

Premium Economy Worth the Money It Wasn't. Spent nearly five grand on premium economy both directions from London to Hong Kong to mark a special occasion, and while Hong Kong itself was fantastic, the flights didn't justify the price. The flight crew were pleasant enough on both legs, but the meals going out were just okay and nothing like what their marketing promised. Coming back the food quality dropped significantly. I didn't finish my entree because it was undercooked, and at least I got a meal since the crew actually ran out before everyone was served. The passenger sitting next to me couldn't eat the fish option and didn't get an alternative because nothing else was left. Additionally, my traveling companion's in-flight screen was too dim and the brightness adjustment didn't work. Normally I don't post negative reviews, but I felt completely shortchanged. We're planning a trip to Tokyo and we'll definitely be looking at different airlines.

Incredible Check In Experience. The check-in was simply amazing. The agent was highly skilled and professional, secured our preferred seats, and was very attentive to my children's requirements. Great service from the check-in team and the lounge staff as well.

Fantastic First Experience Checking In. The check-in process was absolutely wonderful. We had a highly trained and courteous agent who got us exactly the seats we wanted and was really thoughtful about accommodating my children. The lounge staff was equally impressive and attentive.

Amazing First Impression at Check In. What an incredible introduction to the airline experience. The agent at the desk was really knowledgeable and professional, helped us get the seats we wanted, and took special care looking after my kids. The team was attentive and helpful throughout.

Awful Treatment From All Staff Members. The customer service experience was absolutely terrible from beginning to end. Everyone I dealt with, from the people at the ticket counter to the flight attendants, was unprofessional and rude. They tried charging me for baggage I had already paid for. The whole thing was a nightmare and this airline seems to be running a scam. I'm done flying with them.

Terrible Customer Service From Start to Finish. The customer service was just awful. Staff at check-in and on the plane were unprofessional and rude. They tried to charge me for baggage that I'd already paid for. This whole experience was a nightmare and I won't be using this airline again. They're basically running a scam.

One Kids Meal and a Bottle of Water for 20 Hours. I received just one child's meal and a small bottle of water during my trip, and ended up completely dehydrated when I got to Hong Kong after a journey from the EU that was delayed about 3 hours. The delay caused me to miss my next flight, and when I landed nobody offered any help even though I asked for it because it was my first time flying internationally. I had to spend hours figuring out what to do by myself, wandering around the terminal since nobody spoke English and couldn't give me any guidance. This was absolutely terrible and I won't use them again.

Kids Meal and Tiny Water Bottle on a 20 Hour Journey. I got one children's meal and basically a small water bottle for my flight, and by the time I landed in Hong Kong after traveling from Europe I was completely dehydrated. The flight was three hours behind schedule, which made me miss my connection, and when I got there nobody helped me even though I asked for assistance since it was my first international flight. I ended up wandering the airport for hours by myself with no information because the staff didn't speak English. This was a terrible experience and I won't be flying with them again.

Still Waiting for a Response to My Complaint. I sent them a detailed email about my experience and haven't heard back yet, which kind of tells you how they operate once they have your money. I fly all over the world and decided to try them for the first time based on a recommendation, but that was a bad choice. My main issue is that they lost my baggage. This has never happened to me before. It took 27 hours before they called saying they found it, and then said they'd deliver it the next day maybe. When I asked about getting it sooner they said nobody was available to bring it, but also said they'd drop it at a local bus station for me to go pick up. I'll probably get told it's a third party's fault, but at the end of the day it's still their responsibility.

One of the Worst Airlines I've Flown With. Had to deal with aircraft problems that caused major delays over 5 hours, and the compensation vouchers they handed out were insulting. Not even close to what you'd need to buy a decent meal.

Paid for Extra Legroom but Got Standard Seats Instead. I purchased several tickets with extra legroom seats back in March for December flights with multiple connections. When I went to check in online, they downgraded me from extra legroom to regular seats. I was furious and spent nearly two hours on the phone arguing about it. All they'd agree to do was keep one extra legroom seat while the other stayed as a regular seat. I paid full price but only got half the service. Their solution was to offer me regular seats plus 10,000 Asia miles, like I wanted to buy their frequent flyer miles without asking. That's not an offer, that's a scam. I declined and they refused to change anything or refund the difference. So where exactly did the extra money go? This feels like fraud to me.

Appreciative of the Helpful Customer Service. I want to give a shout out to the reservations team member who helped us out on a Wednesday afternoon. We unfortunately had to cancel our flights the following day, but they were really helpful and we're hoping to rebook soon. Their customer service made a difficult situation much easier. Thanks for the support.