cathaypacific.com Reviews
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1.6 / 5
Average user rating
663
Total reviews
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cathaypacific.com Reviews
Read real experiences from customers of cathaypacific.com.
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JD JD
February 26, 2026
Should I thank you for doing nothing?
Should I thank you for doing nothing?I think it would be optional if want to go elsewhere but not take a trip with the airways that lacks of flexibility, accuracy even procrastinating to send a system mail to change your personal informationIt's a joke not airways, okay?One star was my overrated score
None
February 26, 2026
Flew Los Angeles to Hong Kong and back…
Flew Los Angeles to Hong Kong and back in premium economy. The only good thing about my flights was the extra leg room. Food was basically inedible, and service was lousy. Crew are polite, but that's about it. They are ineffectual and really don't care. Plane was shabby and clearly from the 1990s. In flight entertainment was unusable as the devices are SO old and don't function. Many things are broken and or don't work. A bad experience overall. And this is in PREMIUM!
Don Asela Jayasekera
February 25, 2026
Awful experience starting from the…
Awful experience starting from the London. learn to smile. that will improve the service. was late for four hours. Had to pay extra for the approved allowance of weight as it was in two baggage. worst air line experience. DO NOT FLY IN CATHEY PACIFIC
mark deland
February 25, 2026
We travelled from Heathrow to Hong Kong…
We travelled from Heathrow to Hong Kong in mid January and returning end of January. We was in economy. The cabin crew was great in both directions. Meals was hot and filling. Drinks was offered an many times during the flight. There was plenty of room between the seats, well for us we are 5ft 7. There was plenty of movies and TV series to watch as well as games. Thank you Cathay Pacific. We will be booking with you next time we go on Holiday.
C DW
February 24, 2026
Never Again - Terrible Seat Comfort, 30 Degree Heat,
Won't travel with Cathay Pacific again.Travelled London Heathrow to Hong Kong return.The most uncomfortable economy seats I have ever travelled for a long haul flight. I am only 5ft 3, and the seat length did not support the whole length of my leg and there was hardly any padding both on the seat and back of the seat. No lumbar support at all.Two hours into a 14 hour journey, I thought I would need to stand for the remaining 12 hours, and frequently stood during the journey.All the extra leg room seats were occupied by people just over 5ft. I could see tall gentleman struggling the whole journey, as they could hardly fit into the seat pitch. I had a tall gentleman behind me, whose knees dug into my back the whole journey, which was not his fault.The temperature on both inbound and outbound journeys was approx 30 degrees or over, with little or no aircon. There are no air blowers for each seat.There was only two meals on the 14 hour return flight, with no offer of drinks or snacks in between meals on the flight.The cabin staff I have to say were great on both legs.
Lawrence Rodrigues
February 23, 2026
the airport staff in Mumbai
the airport staff in Mumbai. They all want some under the table money I guess. I was harassed for having a carry on as well as a back pack which they asked me to weigh. In contrast leaving from Toronto no one asked me about my back pack but even added my carry on to the check in. But the Mumbai experience really soured my taste about Cathay. They should seriously look into this unless a top amangement person is involved. On the plane the staff were nice and friendly and unlimited supply of Chivas Regal.
Mike Gaudette
February 21, 2026
Impossible to Book Online: "Payment Loop" Glitch & Unhelpful Support
I recently attempted to book a flight through the Cathay Pacific website, but the experience was incredibly frustrating due to a persistent technical failure in their payment system.Every time I reached the final checkout step to enter my "Safe Key" / OTP for verification, the site would freeze, go to a white screen, or loop back to the beginning without processing the payment. I tried multiple browsers and devices, but the "payment loop" glitch made it impossible to complete the booking.I contacted Cathay Pacific customer service for assistance, hoping they could honor the online price over the phone. Instead, they quoted me a fare 40% higher than what was advertised on their own website. They then deflected the blame, insisting I contact my bank.I called my bank immediately, and they confirmed there were no blocks, no attempted charges, and no issues on their end. The problem is entirely with Cathay’s payment gateway.After wasting hours trying to give Cathay Pacific my money, I gave up and booked with Emirates instead. The fare was slightly higher, but their website worked instantly, and my card was processed without a single issue. It is unacceptable for a major airline to have such a broken booking infrastructure and then penalize customers with higher phone fares for their own technical failures.
Alwyn Ng
February 21, 2026
Last time on Cathay
1) Their app was a big let down: trying to get a password sorted was painful. Followed their criteria and the app still said "not secure" enough though all the criteria were met. When I chatted with the helpline, they said on occasion, their actual criteria is higher than what is laid out. When asked about the actual criteria, they said it was a secret????? The expectation was to keep trying to form a password???2) At Hong Kong International Airport, the ground staff shunted us to use the app to check in luggage. After the ground staff tried for a long time, they couldn't get it to function and asked us to use the manual counter. In summary, they are still testing and the functionality is really quite lousy.3) Inflight entertainment is dated4) Food quality was poor.5) The quality at Cathay Pacific is really far below their near rivals from Emirates, JAL or SIA.
Giampiero Scafoglio
February 21, 2026
...and this is the famous Cathay pacific???.🤮
What an ordeal,700 pounds of obsessive no-reply marketing emails supposing that i would have spent my holiday reading about the wonderful world of Cathay airline this and that ,up and down and i did not even get a bar code after the ceck in??!..Is this the famous Cathay airline?I'll stick to easy jet!.Most user unfriendly website that traps you into a membership processing you as a can of spam on a production line and that's how i felt being shoved accross the ocean like lifestock.Bullied by rude crew with no manners,addressing you short of ordering you behind their face masks.Stuck in the worse seat,at the end of the craft with someone breathing acidic garlic on me from Honk Kong to London,i must have locked my self in the toilet around 15 times just to breathe free.Total lack of human touch,so impersonal and regimented,i would not wish such an experience to my worse ennemy.Took me a week to recover from the flight and ,as soon i was ready,i deleted my account and cancelled my subscription
SULLIVAN KEVIN PAUL
February 20, 2026
Was told they were the best so I gave them a try...
Poor service with cleaning plates from passengers after meals on LAX-HKG round-trip. Numerous passengers actually getting up and taking plates to galley after meal. My infotainment system malfunctioned during 14 hour flight. Loud talking across cabin at 2am on despite most of us wanting sleep. Underwent another screening at HKI for connecting flight even though screened at origin. On return to LAX one more additional security screening at gate as well (total 2x at HKI for return to LAX). Both flights saw inability for pilots to avoid continuous and sometimes moderate turbulence even in middle of cabin. Baggage claim took 45 minutes at LAX, longer than I have ever waited. Never will use them after over 10 cross-Pacific flights this was the worst airline I have used.
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