About Electronic Arts (EA)
Electronic Arts is a global leader in digital interactive entertainment, known for creating and publishing a massive portfolio of games across all major platforms.
Headquartered in Redwood City, California, EA is the company behind some of the most iconic franchises in gaming, including EA SPORTS FC, Madden NFL, Battlefield, The Sims, and Star Wars.
The company’s primary digital storefront is the EA app, where players can buy and manage their games, connect with friends, and access exclusive benefits.
How to Redeem EA Promo Codes
- Open the EA app and find the game or DLC you want to purchase.
- Click the "Buy" or "Add to Cart" button to begin the checkout process.
- On the "Review Order" page, click "Enter Promo Code" to open the text box.
- Enter your EA promo code and click "Apply." The discount will be applied, and you can complete your purchase.
The EA "Great Game Guarantee" Refund Policy
EA offers a unique refund policy called the "Great Game Guarantee," which applies to full game downloads purchased through the EA app or EA.com:
- Launched Games: Request a full refund within 24 hours after first launching the game.
- Unlaunched Games: Request a refund within 14 days of purchase, provided the game hasn’t been launched.
- Pre-orders: Cancel anytime before release for a full refund.
Note: The Great Game Guarantee does not apply to certain content, such as bundles, DLC, or third-party games unless stated otherwise.
More Ways to Save on EA Games
- EA Play Subscription: Get a 10% discount on all EA digital purchases, plus access to a game library and 10-hour trials of new releases. EA Play Pro on PC offers even more, including full access to new titles at launch.
- Official Sales Events: During Black Friday, Cyber Monday, and seasonal sales, EA offers discounts up to 75% on select titles.
- Free-to-Play Games: Popular titles like Apex Legends and Star Wars: The Old Republic can be played at no cost.
Contacting EA Customer Service
EA does not have a public customer service phone number. The best way to get help is through their online support system.
Visit the EA Help website to choose your game or issue. You’ll be guided through troubleshooting steps and can connect with a live chat agent if needed.
The EA Forums are another useful resource for technical issues, with advice from both players and official community managers.
FAQs
1. What is the difference between EA Play and EA Play Pro?
EA Play offers discounts and access to older titles. EA Play Pro, available only on PC, provides unlimited access to new EA releases on launch day and premium editions of select games.
2. Can I get a refund for a pre-ordered game?
Yes. You can cancel and receive a full refund for a pre-order anytime before the official release date.
3. What if I can't play my game due to a technical issue?
If you purchase a new EA game within 30 days of release and it’s unplayable due to technical reasons within EA’s control, you can request a refund within 72 hours of its first launch.
