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Flew economy class and honestly came away totally surprised by how great it was. The flight attendants were really friendly and genuinely went out of their way to keep things comfortable. Hands down one of my best flights ever. Definitely booking with them next time.

The meals they serve are substandard. They also don't provide decent vegetarian choices for passengers who need them. I've flown other carriers that offer way better vegetarian meals. I've had multiple bad experiences with this airline, and this most recent trip from India to the States was no exception. I basically fasted the whole way because there was nothing for me to eat.

My flight was cancelled but the app kept showing it as both booked and cancelled simultaneously, which was incredibly confusing and anxiety-inducing. Phone support is basically unreachable, and live chat never seems to be available. There's no real communication about what's happening, and getting actual help feels impossible. I'm currently stranded in Dubai with zero information about rebooking or next steps. Being in a foreign country with this level of uncertainty is truly scary. What makes it worse is their accommodation policy: they'll only reimburse hotel stays. I'm in a temporary rental within a hotel-style residence, which you see everywhere in Dubai, but they refuse to cover anything. My landlord even tried contacting them directly to get approval, and they still said no. There's basically zero willingness to help and zero way to reach anyone who can actually make decisions. For an airline of their caliber, how they're treating stranded passengers is pretty shameful.

My flight got cancelled, but here's the kicker: the Emirates app was showing it as both active and cancelled at the same time, which made everything incredibly confusing and stressful. I've tried calling repeatedly with no answer, and the chat support seems to be perpetually offline. There's been zero communication from the airline about what happens next, and there's honestly no way to reach anyone quickly when you need help. Right now I'm stuck in Dubai with absolutely no idea about getting rebooked or what my next steps are. Being stranded in another country with this kind of uncertainty is genuinely frightening. To make it even worse, Emirates says they'll only cover lodging at an actual hotel. I'm at a temporary rental in what looks like a hotel complex, which is super common in Dubai, but they won't reimburse it. I even had my host contact them directly for approval, and they still refused to budge. The lack of flexibility and inability to get real customer support when you're in crisis is really disappointing from an airline of their stature.

I traveled Glasgow to Mumbai with Emirates, but they had me flying Dubai to Mumbai on Flydubai, which operates like a budget airline similar to Ryanair. I paid premium Emirates rates but got budget service on part of my journey. After I filed a complaint, they dismissed it claiming Flydubai is a separate company they don't control. I was in business class and their premium ground service didn't show up in Mumbai because technically I arrived on Flydubai. When I asked for a partial refund since I didn't get the full service I paid for, they refused and said I should have read the fine print on their website. Not booking with them again.

I booked a flight from Glasgow to Mumbai through Emirates, but the leg from Dubai onward was operated by Flydubai, which is essentially a budget carrier similar to Ryanair. Despite paying full Emirates business class fares, I was treated like a budget passenger. When I complained, Emirates refused to take responsibility, claiming Flydubai operates independently and they have no say in how their partners run things. I expected their premium car service at my destination, but when my companion finally got someone on the phone, they declined to send a car since I technically arrived on Flydubai. I requested a refund for the price difference between what I paid and what a budget flight costs, but they rejected it and essentially told me I should have done my homework on their website first. Won't be flying with them again.

They're overpriced compared to other airlines, and my vegetarian meal request went completely ignored, so I had nothing to eat during the 8-hour flight. They charge for WiFi while other carriers offer it at no cost. The seats feel super tight compared to other long-haul airlines. When it came time to reschedule my return leg, they wanted nearly double the price of just booking a completely new flight with Air India, which actually takes care of vegetarian passengers and includes WiFi. If they invested in better service and their mobile app instead of throwing money at endorsements, maybe they'd be worth flying. I'm done with them. They're basically the pricey version of a low-cost carrier.

The airline charges more than most competitors, yet they messed up my vegetarian meal request and left me with nothing to eat for 8 hours straight. They also charge for internet when other airlines give it for free. Their seats are noticeably cramped for a long-haul flight. When I needed to change my return flight, they wanted to charge me almost double what it would cost to buy an entirely new ticket from Air India instead, and that airline includes vegetarian food and free WiFi. They seem way more interested in spending money on sponsorships than actually improving their actual service or their app quality. I'll never book with them again. They're basically an expensive knockoff of a budget carrier.

Their prices are way higher than competitors, and even though I requested vegetarian meals, they never sorted it out so I went hungry for the entire 8-hour flight. On top of that, they charge extra for WiFi while other airlines include it free. The seating is cramped compared to what you get on other long-haul carriers. I needed to reschedule my return flight, and their rebooking fee was literally double what it would have cost me to book a brand new ticket with Air India, who actually had vegetarian options and free WiFi. It seems like they'd rather spend money on celebrity endorsements than actually improving their service or app. That's the last time I'm flying with them. Honestly, they're just the expensive version of a budget airline.

This was hands down my worst airline experience ever. The initial flight from London arrived late in Dubai, which meant I barely made my connection to Karachi, except that flight was delayed too. Once I got to Karachi, my luggage never showed up even though I was traveling business class. The desk agent gave me a reference number and said my bag would come on the next flight. I tried calling the number they gave me over and over, at least a dozen times, and nobody answered. I got a different number from the airport and finally got an email saying the bag had been delivered. When I followed up on the phone, they gave me four more numbers to call. Same story: nobody picked up. I was really frustrated by this point because my prescription medication was in that bag. When I finally reached someone at the main office, they just said they'd filed a complaint but had no information about where my luggage was. I asked to speak with a manager. They said one would be available after 12:30. I called back and went through the whole situation again with a supervisor who promised to call me back in 15 minutes with an update. That call never came.

Emirates customer support truly impressed me! Their chat reps were fast and super knowledgeable when I needed flight documentation for my visa request. They gave me everything I needed quickly and professionally. This airline really knows how to take care of customers. I'd strongly suggest them to anyone needing travel planning help.

Their customer support is really impressive. I needed flight itineraries for a visa application and their live chat team got back to me quickly with exactly what I needed. They were super helpful and efficient. I really love flying with them and would totally recommend to anyone looking for travel support.

Their customer service team is phenomenal. When I needed help with flight documentation for visa purposes, their chat reps responded right away and were incredibly helpful getting me everything I needed. I'm really impressed with how efficient and responsive they were. Great airline, and I'd definitely recommend them to anyone who needs travel assistance.

I'm really thrilled with my Emirates experience. They made sure everything was taken care of and I had an amazing trip. An 18-hour flight felt like nothing. The food was delicious, the crew was wonderful and really friendly, and my journey to Manila was absolutely unforgettable.

I flew 46 segments total across Emirates in 2016, hitting multiple destinations like Bangkok, Hong Kong, and Singapore, flying out of various UK airports. I've done economy, solo trips, and group travel. Their meal service in economy is genuinely some of the best around. Breakfast offerings are okay, though I always go for the omelette. The seats on long-haul routes are actually thick and comfortable. I always pick spots where nobody's in front of me so I can recline without disturbing anyone. Entertainment system runs smoothly every time, and I already know what movies I want for my next flight. They keep current content and tons of selection. You get 10MB of free internet, which is slow but functional, plus you can pay for more if needed. On their discounted fares you get 20kg baggage, and you can't pick seats without extra fees until check-in opens. I earn miles through their rewards program, though the discount fares give fewer points. Usually it's only 30-40 pounds more per direction for a return trip, and you get significantly more miles plus an extra 10kg of luggage.