Europcar Coupons & Promo Codes

Europcar slapped me with an extra 350 euros for a car wash. I filed a complaint with their support team, but they never bothered to respond.

Horrible service. Stay away. I picked up a vehicle and it got a puncture right away. I've been on hold forever with their support team. The support is terrible, and their computerized phone system is a mess where you get stuck in loops and never connect with a human. Plus the office was pushy about selling me add-ons when I picked up. I was supposed to take my mom somewhere today and now I'll need to get a rideshare instead. Simply unbelievable.

Really poor experience overall. The moment I drove off with the rental, I got a flat tire. I've spent ages trying to reach someone on the phone who could actually help. Customer service is subpar, and the phone menu system is terrible with no clear path to reach an actual person. They also really pushed hard to get me to buy extra stuff when I was renting. I had plans to take my mom to a doctor's visit today, but now I'm just going to have to call a taxi instead. This is unacceptable.

Awful service. Don't go there. When I rented a car, one of the tires blew out on my way home. I've wasted so much time calling their phone line trying to resolve it. The customer service is terrible, and their automated system is confusing and frustrating, with menus that loop forever so you can't reach a person. On top of that, the person at the office when I picked up the car pushed really hard to sell me all these add-ons. I'm supposed to be driving my mom to a medical appointment today, and instead I'll be stuck getting a ride. Can't believe how badly this went.

Would give zero stars if I could. Europcar's Italy division is by far the worst. Absolute scam operation. Dishonesty runs throughout from the agents to the upper management. I paid in advance for a rental through AutoEurope. They said the car wasn't in stock, then handed me a different one and said it was a complimentary upgrade. After returning it, they charged me for the upgrade, and the cost was about the same as my original payment. I paid twice for one rental. When I complained to their UK support team about the fake charge, they acted like it wasn't their problem and said since I signed the contract (written only in Italian with no English translation), they couldn't do anything. Seriously? The agent at the counter said the paperwork was just a formality since I'd already paid in advance, and told me to pay attention to the deposit amount on the form. With no way to read Italian and check what the agent was saying right then, I had to take his word.

I'd rate them zero stars if possible. Europcar's operations in Italy are the absolute worst. What a bunch of fraudsters and con artists. The dishonesty goes from desk staff all the way up to the top. I made a reservation and prepaid through AutoEurope. When I arrived, they said they didn't have my car, then offered me a substitute they claimed was a free upgrade. Later, they billed me for an upgrade charge after I'd returned the vehicle, and it was nearly as much as what I'd paid originally. Essentially, I paid for the same car twice. Then when I submitted a formal complaint about the bogus fee, their UK support team showed zero empathy. They told me since I'd signed the rental paperwork (only in Italian with no English option available), they couldn't help. Seriously? The person at the counter had told me the contract was meaningless since I'd already paid upfront, and said to focus on the deposit number shown on the page. I couldn't read Italian to double-check if he was being straight with me in real time, so I had to go along with what he told me.

If there was a way to give zero stars, I would. Europcar's Italian operation is absolutely terrible. These people are total scammers with dishonest agents and an equally dishonest corporate team. I booked and paid upfront for a car through AutoEurope. When I showed up, they claimed the car wasn't available, so they gave me a different vehicle and called it a complimentary upgrade. Turns out they charged me a massive upgrade fee after I returned the car, which was basically the same amount as my original reservation. I ended up paying double for the same thing. When I complained formally to their UK customer service about this bogus charge, they didn't apologize at all. They just said since I signed the rental agreement (which was only in Italian with no English version), there's nothing they can do about it. Are you kidding me? The agent told me the agreement was just routine since I'd already prepaid, and he pointed me to the deposit amount as the only number that mattered. Since I couldn't read Italian, I had no way to verify on the spot if the agent was being truthful, so I had to believe what he said.

Had a reservation at Tanger airport in Morocco and the whole situation left me really disappointed. The folks at the desk were genuinely nice, but the lack of communication about a promised refund was the real problem. Not long after getting our rental, we noticed the engine was really weak. It was legitimately dangerous to operate, especially when overtaking on hills, entering highways, or dealing with roundabouts. We went back to the airport and reported what was happening, and Europcar was great about getting us a replacement vehicle quickly and smoothly. The problem was they don't follow a full-to-full fuel policy, so we'd paid to fill the first car's tank. Both the counter and someone on the phone promised we'd get that fuel money back after returning it since the car was defective. We've since returned the car, but no refund has shown up and Europcar hasn't reached out. Really disappointing when you've done your part correctly.

We had a rental at Tanger airport in Morocco and left pretty disappointed with how it went. The counter crew was pleasant enough, but Europcar really dropped the ball when it came to honoring a refund they promised us. We picked up our first rental and right away noticed the engine didn't have much power at all. It was actually dangerous to drive, particularly when passing cars going uphill, merging onto highways, or going through roundabouts. We drove back to the airport to report the issue, and Europcar switched us to a different vehicle right away without any fuss. The thing is, they don't use a full tank policy, so we'd already filled up the original car. We were assured by both the staff and over the phone that we'd get that fuel cost refunded once we returned the vehicle, since it was clearly a car problem. But now that we've returned the vehicle, there's been no refund and we haven't heard back from Europcar in any way. This is super frustrating, especially after we held up our end of the deal.

My wife and I rented a car from Europcar at Tanger airport during our vacation, and we were really let down by how things turned out. The people at the counter were actually nice and friendly, but the company's failure to follow through on a promised refund made the whole experience frustrating. When we first picked up our car, the engine was completely underpowered. It felt genuinely risky to drive, especially going uphill while passing other cars, getting on highways, or navigating roundabouts. We went back to the airport and told them about it, and to their credit, they swapped it out quickly and without any hassle. Since Europcar doesn't use a full-to-full fuel system, we'd already filled the first car with gas. Both the desk staff and someone we talked to on the phone told us the fuel amount would come back to us after we returned the car since the issue was with a broken vehicle. Still, we've turned the car back in and haven't seen that refund or heard from Europcar at all. It's really disappointing, especially after we did everything right on our end.

Watch out! The people at Europcar's Montpellier Airport location are smooth operators. The staff member asked for my card and said it was just a security deposit. I made it clear I didn't want any insurance and didn't need it, and he assured me it was only for the deposit. Then they charged me for insurance anyway. The paperwork they gave me was totally different from what I booked. Don't just sign off on the contract quickly, they're playing games. I'd suggest going with a different rental company instead.

The rental process was straightforward and hassle-free. Good quality vehicles and returning it was just as simple.

Checking in and out were both quick and simple. The staff was warm, professional, and clearly knew their stuff, which really set the right tone for a wonderful trip or business visit. Shout out to the team member at Queenstown.

Awesome staff member. The vehicle was fantastic and everything about the rental went smoothly.

Had such a positive experience. The staff member was outstanding. The vehicle was top-notch and the whole thing went perfectly.