Herrschners Coupons & Promo Codes

Skip this company entirely. They charge your card repeatedly and ship items you never reordered. My mom called to report what happened and the customer service lady she was speaking with hung up on her without warning, even though my mom was being totally calm about explaining the situation. She called back and was told that returning the item was her responsibility and then maybe they'd look into refunding something they shouldn't have charged in the first place. An elderly woman got fraudulently charged and was treated rudely. It's disgusting how they handle things.

Absolutely waste your time and money elsewhere. My package never showed up despite paying eighteen dollars for shipping, and when I tried to call about it, the address on file was incorrect. Instead of helping me work through the problem as a new customer, they just told me what I already knew: it got returned to the sender. I'm still being charged for the shipping because it technically did go out. Then they mentioned there might be a restocking charge since it was a bigger order. After getting nowhere with customer support, they suggested I could shop their Saint Patrick's Day sale to make up for it. When I expressed shock about the potential restocking fee, they explained they're a small company. Well, then step up your game.

I've shopped at this place for many years but recent experiences have been frustrating. They advertised a shipping promotion for orders over $35, and mine was well above that amount. At checkout I backed out three times trying to find where to enter the code but couldn't locate it anywhere. I figured maybe I needed to proceed further so I hit Continue instead of Pay Now. That's when the system confirmed my order was placed. I looked through every page for where to input that code and never found it. When I checked my order status, there was no option to cancel or modify it. The system said I'd need to call customer service, but they're closed until Monday and I placed this on Saturday evening. I emailed customer service with my problem and got this automatic response saying they no longer use email for communication. That makes zero sense when they're the ones making it impossible to apply promotional codes.

I've been a long time customer at this yarn shop and really enjoy their selection. One thing I'd suggest is adding those little tabs to the beginning of yarn balls - what a smart feature that would be! I'm particularly fond of Bernat Super Saver since it has minimal knots and works beautifully. Their worsted weight options are fantastic too with such a wide range of colors available, which makes every project more enjoyable.

I purchased a gift card wanting to switch it to an electronic version instead of getting a physical card sent. I tried reaching customer service both by phone and using their website chat feature. Nobody answered my calls or responded to my messages. Their customer service is honestly terrible. You genuinely cannot reach a real person. I'm not sure about the quality of their products, but if you have any questions about an order or need to talk to someone, good luck with that. They completely ghost you. Super frustrating and disappointing experience.

Love shopping here. They carry a great selection of craft supplies. Everything arrives well packaged and exactly as described. Shipping is reasonably fast and items come in perfect condition. Some yarns do get backordered and can take a long time to ship, sometimes several months. I really appreciate their periodic shipping sales since that helps me budget for purchases. Would definitely recommend them. I've been shopping there and plan to keep doing so.

My package arrived with junk mail mixed right in with my items, which was pretty unprofessional. The sizing labels on their crochet hooks are also confusing and misleading. I ordered what was labeled as a Prym G-6 hook thinking it would be 6mm, but it turned out to be 4mm instead. That's a pretty significant mix-up.

I've left multiple voicemails and sent an email to their customer service department about questions I had with an afghan pattern. That department clearly doesn't understand what customer service means. This isn't my first issue with them either. Last time I had a problem with a pattern, they told me they'd reviewed it three times already and wouldn't look at it anymore, leaving me to figure it out on my own. They may have looked at it but they definitely didn't fix it. I used to order from them regularly but I'm finished now. If they won't help customers with the products they're selling, they won't be getting my money anymore.

Don't bother with this company. Their returns process is an absolute nightmare. They shipped us something we never even ordered, we returned it to them, yet we keep getting charged. After multiple phone calls where they claim it takes months to process returns and tell us to ignore the charges, they're now threatening to send us to collections over an item we returned months ago. This is completely unacceptable.

The shipping costs are outrageous! Nearly fourteen dollars to send a small package from Wisconsin all the way to South Carolina? Every other retailer offers free shipping these days. On top of that, I'm getting bombarded with multiple promotional emails every single day. That's it for me. I won't be ordering again unless they modernize and start offering free shipping like their competitors.

They're overcharging Pennsylvania sales tax by an extra two percent. When I contacted customer service they insisted I was completely wrong, like I don't know what the tax rate is where I live. I escalated to management and they confirmed I was actually correct. So they are indeed overcharging, but according to their tax software that's what they have to do. Even though the calculation is wrong, they're still required to overcharge. This makes absolutely no sense.

My order from early September still hasn't arrived and it's incredibly late. I placed a large order expecting 2-3 week delivery but it's been pushing 5 weeks now with only a backorder slip received so far. Years ago, customer service meant actually serving the customer quickly and with care. The right move here is either send a refund or process a replacement order immediately. You should already be aware of this situation without me having to spell it out. Your company won't survive this kind of apathy toward customers.

I ordered a substantial amount of yarn early September and expected it within 2-3 weeks like any reasonable person would. It's now been going on 5 weeks and I've only received a partial backorder notification. There was a time when companies actually took care of their customers promptly and professionally. This company should be proactively offering refunds or replacement orders without me having to complain. If you're reading this, you should already understand the problem. With this level of indifference toward customers, this company is headed toward being acquired or going under.

Be careful ordering from this company. I purchased around two hundred and forty seven dollars worth of yarn but only received about one hundred seventy five dollars worth. That means I'm missing seventy dollars in merchandise. So I asked for a partial refund for what I didn't receive, which seems pretty straightforward. Two months later and I still don't have my refund. The director has recently reached out, but before that customer service was absolutely useless. They couldn't tell me who to escalate to or what to do, and wouldn't connect me to a manager for two weeks because she supposedly wasn't available. Eventually I got a manager on the phone but she claimed she'd sent me everything, which is completely false. If it had been in the box, it would be in my possession. Don't risk it with them because if they mess up your order and forget items, they'll just blame you and say you're lying. How can you trust a company that can't even pack orders correctly?

I've been waiting three weeks for someone to contact me about a problem with a cross stitch kit. I was told the person who handles that only works one day a week and the representative I spoke with didn't have any expertise in that area, but they promised someone would call me back. That was two weeks ago. Additionally, the quality of the lap quilt wasn't what the photos suggested. I was expecting a nice lap quilt but what arrived was basically a thin preprinted fabric that felt cheap.