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I showed up to sell 14 books and had already looked up the prices for 10 of those titles on their website. Those 10 alone were listed as being worth around $347 total. I figured I wouldn't get the full resale price, but was stunned when they offered me only $5 for all 14 books combined. I get that they need to make profit, but this was way too low and felt shady. There's no transparency here, and customers aren't getting treated fairly. I'd tell anyone selling books here to shop around first and think carefully about whether it's even worth your time.

At the location in Humble, I found used books selling for new book prices, barely anything offered for trade-ins, and regular titles oddly marked up as rare collectibles. This store has lost what made it worthwhile. I can't recommend going there to buy or sell anymore.

They deserve worse than one star! They shipped the wrong book, dragged their feet processing the return, made me pay for return shipping, and even with tracking confirmation that they received it, they still won't refund my money. I've gotten no response to any of my messages. This happened at one of their Texas locations. Don't purchase anything from any of their stores!

Multiple times I've ordered what the listing said was hardcover, only to get a paperback in the mail instead. It's happened enough times that I sometimes forget who the dishonest seller was until it happens again. They clearly misrepresent their inventory on purpose, and on top of that, I have to pay to ship the wrong item back. This is frustrating and deceptive.

I bought what was supposed to be a used hardcover, but instead received a new paperback with tiny photocopied pages. The delivery was fast, at least, but that doesn't make up for getting completely different merchandise than what I ordered.

I ordered a specific manga volume at the start of October and it was supposed to arrive by the 24th. Even though that seemed like a long delivery window, I accepted it, but the package never showed. I was able to get my money back through another retailer. I definitely wouldn't recommend buying from them based on this experience.

Watch out before you bring anything in! I had over 220 Christian history and romance novels by well-known authors, all in excellent shape, and brought them to their location. I could see those same books sitting on the shelves for $5 to $7 each. They offered me $40 for everything, which comes out to less than twenty cents per book. It was insulting and shocking, especially after seeing the misleading information on their website about what they'll pay. I drove two hours round trip just to basically give them my books so they could make huge profits. I'd rather donate to charity next time.

These people are absolute con artists. I brought 24 books including textbooks and education books all in perfect condition and worth serious money, and they gave me just $31. It's completely scandalous and a total ripoff.

There are more books sitting in the dumpsters outside their location than actually in the store. Four full dumpsters! An employee who was about 5'5 with brown hair and glasses even threatened to call police when I was looking through them. These books weren't damaged and were in great shape, including vintage titles. They're basically book burners. This employee should be fired. In this state, it's legal to take things from a dumpster, and there weren't even warning signs on these overflowing bins. Don't bother selling your books there because they'll underpay you and then just throw them away. I won't shop there again.

I'm extremely satisfied with the way their customer service handled my concerns. The team has always been courteous, knowledgeable, responsive, and understanding. Their help meant a lot to me. Thanks!

I'm really pleased with the way their customer service team took care of my problems. The whole team was respectful, helpful, quick to respond, and genuinely cared about solving my issue. They went above and beyond. Really grateful for their help!

I tried updating my original review but the system wouldn't let me. I had trouble getting my issue fixed at first when I received a book in poor condition even though it was listed as very good, but they eventually made it right and issued a refund. Once I sent photos showing how bad the book actually was, they were really accommodating and helpful. I'm satisfied with how they handled it in the end.

If you're ordering used books online from them through other sites, know that every single book gets rated as very good regardless of what it actually looks like. I found out the hard way when 3 out of 4 books I got were really in good condition at best, not very good, with lots of creasing, ripped pages, and damaged bindings. Their customer service is poor too. Yes, I could return them and get refunds but it was annoying and a hassle. I really expected better from a store I've liked when shopping in person. My advice to them would be to just grade everything as good so people who want nicer copies won't order, while people just wanting something to read will still buy and probably be fine with it.

My daughter brought in 17 books and was offered so little money that she couldn't even buy a single book with what they gave her. I understand businesses need to profit, but this crosses a line. We won't be buying or selling there anymore.

After years of being a regular customer and spending considerable money at this store, I'm disappointed and unlikely to return. I brought in some books to sell during a tough financial time, but the offer was nowhere near what they're actually worth. The staff showed no empathy about my situation, which really bothered me. I know the value of what I was selling, and honestly, it seems like the people working there don't have a clue about pricing. It's frustrating to feel taken advantage of when you need the help most. I won't be shopping here again once I get back on my feet, and I'll definitely tell people to look elsewhere if they ask me about this place.