How to Redeem JCPenney Coupons?
- Go to JCPenney.com and add the items you want to your cart.
- When you’re ready, click the cart icon in the top right corner to view your order.
- Find the box labeled “Coupon or Reward Code.”
- Enter or paste your code, then click “Apply.”
About JCPenney
JCPenney was founded in 1902, and for over a century, the company has stayed true to its core mission: treat others the way you want to be treated.
The first store was actually called The Golden Rule, and while the name has changed, that guiding principle and the commitment to doing right by customers remains the same.
So why the name JCPenney? It comes from the company’s founder, James Cash Penney, whose guiding motto was, 'It is always the start that requires the greatest effort.' The brand continues to embody that spirit today.
JCPenney offers a mix of private and national brands known for their quality and value. Many of its exclusive labels, such as Liz Claiborne®, Stafford®, okie dokie™, and Worthington™, are so well known that customers often do not realize they are only available at JCPenney.
Through its giving programs, JCPenney supports and honors America’s hardworking, diverse families by investing in local communities, promoting inclusion, and helping associates during times of need.
JCPenney offers more services than you might expect, including photography, optical, salon services, and more.
JCPenney Shipping
Enjoy same-day delivery and curbside pickup! You can take advantage of same-day delivery by placing your order at least 2 hours before the store closes.
At checkout, select "Free Same Day Pickup," and you’ll receive an email when your order is ready. If you cannot pick it up the same day, we will hold your purchase at the store for up to 10 days.
Both curbside and in-store pickup are available during regular store hours. Be sure to follow the instructions provided in your "Ready for Pickup" email. When you arrive, choose the pickup option that suits you best.
If your online order is not available for same-day pickup, you can opt to have it shipped directly to the store for free. Just select either curbside or in-store pickup at checkout. Once your order is ready for pickup, you will receive an email notification. Most orders are typically ready within 4-7 business days.
How to Reach JCPenney Customer Service?
Before reaching out to JCPenney customer service, it may help to review the common issues listed on their website, such as orders, shipping, credit cards, accounts, and rewards.
If you do not find the answer you need, you can call 1-800-322-1189 for assistance.
JCPenney Return Policy
If you are not fully satisfied with your purchase, JCPenney makes returns simple. Most items from JCPenney stores or JCP.com can be returned in their original condition.
Please note that JCPenney uses a third-party service to monitor return activity and may limit returns or exchanges, with or without a receipt.
Items bought in-store or on website can be returned or exchanged within 60 days of the purchase date when accompanied by a receipt. Refunds are issued to the original payment method or a JCPenney Gift Card, with some exclusions.
If you do not have a receipt, you may still qualify for a JCPenney Merchandise Return Voucher for the item’s lowest price in the past 45 days, provided you show a valid ID. Certain exclusions apply.
It's important to read the regulations thoroughly to understand your full rights.
FAQs
1. What can’t be returned at JCPenney?
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, False/Fake Eyelashes, Ear Piercing Kits, Perishable Foods, and Services.
2. Does JCPenney price match?
Yes, JCPenney offers a Price Match Guarantee. If you find a lower advertised price on an identical item at a competitor within 14 days of purchase, bring the ad to a JCPenney store or call 1-800-322-1189 for online orders, and they will match it and refund the difference.
3. Does JCPenney offer promo codes via email?
Yes, JCPenney offers promo codes through email and text alerts. By signing up, you’ll receive coupons, special offers, and promotions, including an introductory discount of up to 30% off select items or 10% off on categories like watches, furniture, mattresses, and custom blinds.
