Jerry’s Artarama Coupons & Promo Codes

Got five cans of Speedball Professional printmaking ink and when it arrived, all five were so damaged I can't open or close them properly. One can split and spilled yellow oil-based ink all over the contents. Contacted support with pictures and asked about getting a return label and refund. They only offered 25% back. Those cans weren't cheap and I'd never have bought them at that discount. The packing was really poor, just a single sheet of bubble wrap tossed in a huge box with nothing else protecting items. But honestly, these cans seem like they were damaged before leaving the warehouse. Maybe Jerry's gets seconds from other art suppliers and resells them at full price? Either way, be cautious about ordering from Jerry's. Their damage replacement policy is terrible.

I've been happy shopping here for years until recently. Ordered five big tubes of paint and three arrived completely dried out. Couldn't squeeze anything from those tubes at all. Reported it to their support team and they gave me a huge checklist of things to do before they'd approve a return. I did everything they asked (no other company has ever made it this complicated), but now they won't respond. It's clear they have no intention of handling returns, even for bad items. Will never order from them again.

Will send damaged goods and won't fix the problem. Be careful before you buy.

After reading all those terrible reviews, I wanted to share my own experience. I haven't had any problems with Jerry's and I've shopped with them for many years. Actually got two shipments from them just this morning and both were flawless. One time my last order had something missing and I let them know, and they removed the charge from my card right away.

As a professional artist, I typically order in bulk. I had two separate orders that Jerry's never bothered to tell me had arrived, so they ended up getting stolen from my porch. They've completely refused to refund me for products that never made it to me. And that's not even the worst part. Another time I placed an order, and after waiting a week then two weeks, I discovered they'd cancelled it without letting me know. When I tried reaching them about it, they said they've banned me as a customer. I've never seen service this bad in my life.

Ordered 6 frames and watched it say processing for more than a week. Checked the status later and it had changed to backordered without anyone telling me. Reached out and they said they wouldn't have them back in stock for at least another month. Asked to cancel. Status in my account never updated. I'm going to have to keep bugging them to ensure the order actually gets cancelled and my payment gets refunded. Looking elsewhere for frames.

Ordered 6 frames and watched the status say processing for over a week and a half. When I checked back, it had switched to backordered without any notice. Called them up and found out the frames won't be available for another month at least. Asked to cancel but the status never updated in my account. I'm going to have to keep following up to make sure the cancellation goes through and I actually get my money back. Starting fresh elsewhere.

Bought four white frames advertised as gallery quality and on sale. They arrived fast, which would've been great except they turned out to be terrible. One frame I needed for a gallery exhibition came broken because they hammer protective paper (just paper, not cardboard!) into the frame corner to cut costs, instead of wrapping it. This scratches the paint and damages the cheap wood. The quality is way below what was advertised and too expensive even on sale. Materials are the cheapest they could find, corners lack proper paint coverage, the plexiglass is dangerously thin and collects dust and gets scratched easily, and the cardboard backing is dusty and weak. This isn't suitable for any real home and certainly not for a gallery. Maybe as a poster frame in a kid's room, but you're still overpaying for it.

Ordered four white frames labeled as gallery quality at a discounted price. They showed up quickly which was nice, but I was disappointed fast. One of the frames I needed for a gallery show was broken because they literally hammer the corner protective paper (not even cardboard, just paper!) into the frame to save money instead of wrapping it properly. This damages the paint and the cheap wood underneath. The actual quality is terrible and way overpriced even with the discount. They use the cheapest materials possible and it shows. The corners aren't painted right, the plexiglass is super thin and gets dusty and scratched easily, and the backing is flimsy, dusty cardboard that doesn't hold anything together. This isn't suitable for a normal home and definitely not gallery level. Maybe okay as a teenage bedroom poster frame, but it's still too expensive for that.

I need to find another art supply retailer online. Been a customer at Jerry's for quite a while, but their service has gotten worse over the last year. First they stopped sending me shipping and delivery updates, then almost a third of my last order went missing. I never had to call customer service before recently, but I've had to twice now. They're not very helpful and way less responsive than I'd expect. Found some other suppliers online and will be trying them out instead. Won't be returning to Jerry's. Pretty doubtful I'll ever get those missing items from my last order, so I'll just chalk it up to experience and move forward.

Time to find a new online art supply source. I've been buying from Jerry's for years, but quality has definitely dropped this past year. Started with them stopping order and shipping notifications, and then almost half my recent order didn't show up. Never needed customer service before, but had to reach out twice recently and they weren't very responsive. I'm used to suppliers being quicker to help. I've been looking at other options online and will be switching. Not planning to shop with Jerry's again. Pretty sure I'll never see those missing items, so I'm just treating it as a learning moment and moving on.

Got several watercolor paints and plastic palettes in my recent order. They packed everything carefully and it showed up when promised. Overall, my experience was perfect.

Just received an order of several watercolor paints and plastic palettes. Everything came wrapped really well and arrived on the exact date they said it would. My whole experience ordering from them was excellent.

Got a Plein Air Style Frame in silver, 16 by 20 inches, and it looks like used merchandise. The finish on all three frames has tons of marks, blemishes, smudges, and scratches all over them. When I complained, they said that's just how the finish is and it's described that way. It's not described anywhere. Funny thing is, I tried posting a bad review on two different sites and neither one would let it through. Is Jerry's blocking negative reviews somehow? Not sure what else would prevent it from working. Their own website won't even let me post my review there.

Ordered 2 spray cans at about $11 each. Found out they only had one in stock and backordered the other. Both items still had a $16 shipping charge to my state. They sent the one they had and charged the full $16. Then I was told they weren't going to restock and complete my order. Were they avoiding having to pay to ship the second can? I would've never agreed to $16 to ship one can, but when I mentioned this to their chat person, they didn't seem bothered one bit. This feels like they were just being greedy.