About Journeys
Journeys' main idea has always been that a life without a goal isn't a life worth living. This belief is captured in their core value: "We believe in living life with an attitude that celebrates self-expression inspired by youth culture."
This focus on the energy and vitality of youth has guided the company's decisions since 1986. Many years have passed, but Journeys has remained relevant and continues to grow.
Today, it has expanded to over 800 stores across the U.S. and the world.
You can also find Journeys on social media platforms like YouTube, X, Facebook, and Instagram.
Stay updated on brands, trends, and events through the Journeys blog. For example, a post about autumn color codes can inspire your seasonal style and highlight products more easily.
How to Redeem Journeys Promo Codes
- Add the items you want to your bag on the Journeys website.
- Click the shopping bag icon to view your cart and proceed to checkout.
- Find the Promotion Code box, enter your code, and click APPLY to see your discount.
Journeys Returns & Exchanges Policy
You have 365 days from the purchase date to return or exchange items at Journeys. Items must be in new condition, in their original box, and accompanied by a valid proof of purchase such as a receipt or order confirmation.
For online orders, create a prepaid shipping label on the Journeys website. A $7.99 fee will be deducted from your refund. For defective items, Journeys offers a 30-day guarantee with replacement or refund options. Processing may take 2–4 weeks for refunds to appear on your payment method.
More Saving Tips at Journeys
Besides promo codes, join the free Journeys All Access program to unlock extra rewards. Perks include free shipping on all orders, points on every purchase, discounts, and a birthday gift.
The Journeys All Access program has three different membership tiers. When you first sign up, you start at the General Admission level. As you spend more, you can unlock better benefits.
Once you spend over $200 in a year, you'll reach the Front Row level, which gives you extra rewards and special deals.
The highest level, Ultimate Access, is for those who spend over $500 in 12 months. At this tier, you get all the benefits of the first two levels, plus you earn double the points on every dollar you spend.
How to Reach Journeys Customer Service
For any questions or concerns, Journeys' customer service is ready to help. You can contact them by calling or texting 1-888-324-6356, or by using the chat and email forms on their website.
FAQs
1. Can I return products without a receipt?
Yes. To return or exchange an item in-store, simply use your order confirmation email as your proof of purchase.
2. Why didn’t I receive a receipt or invoice with my order?
Journeys no longer provides physical receipts to support the goal of being more environmentally friendly for both online and in-store orders.
3. How long does Journeys take to process orders?
Journeys processes most orders within one to two business days. If you place an order before 10 a.m. CST, it will usually start processing on the same day.
