About Lane Bryant
Lane Bryant is a woman-founded and woman-led brand with a rich history, started by Lena Bryant over a century ago, even before women had the right to vote. A pioneer in both fashion and ethical business practices, Lena advocated for fair wages and health benefits for her female employees.
Today, the brand continues this legacy with a positive attitude, embracing their standard: Fit for Curves. This commitment combines current fashion, expert fit, everyday comfort, and versatility, exemplified by their Cacique lingerie, designed to lift and support every curve.
How to Redeem Lane Bryant Coupons
- Browse the website and choose the clothing, intimates, and accessories you want to buy.
- When you’re ready to check out, view your bag.
- On the checkout page, look for a section labeled "Add a Promo." Click on the arrow to reveal the input field.
- Enter your code and click “Apply.”
Lane Bryant Return Policy
Lane Bryant accepts the return of unused, unwashed, or defective merchandise, which can be processed either by mail or in person at any Lane Bryant store location. Most refunds are available for up to 45 days following the purchase date, provided you have proof of purchase.
If you are a member of the Lane Rewards program and use your Lane Bryant Credit Card for the purchase, your return window is automatically extended to a generous 60 days. Merchandise credits or exchanges are offered for returns made after the standard 45-day (or 60-day) window.
If you received an item as a gift, you may return it within the standard 45-day period using a gift receipt. In this instance, you will receive a merchandise credit equal to the original price paid by the sender.
Items marked as "Final Sale" are not eligible for any return or exchange. For hygienic reasons, all panties, certain lingerie sets, and products where the protective packaging has been opened are also considered final sale and cannot be returned.
Click here to begin the return process and generate your return prepaid label. You can also begin the return process by signing into your online account. Choose Manage Account, select the order you'd like to return and follow the prompts.
For more information, read here.
More Saving Tips at Lane Bryant
- Credit Card Introductory Offer: Apply for and use the Lane Bryant Credit Card on the day you open it to receive $30 OFF your first purchase.
- Refer-a-Friend Program: Share the savings with friends to receive a $10 discount for yourself once they place their first qualifying order.
- Join Lane Rewards: Earn points on every purchase (starting at 10 points per dollar) and receive a $10 Reward for every 3,000 points accrued.
- Get Exclusive Deals: Shop online for exclusive promotional offers, such as $10 Off $50 or $25 Off $125+.
- Check the Clearance Section: Always visit the official Clearance page for the deepest discounts and marked-down items.
- Use Buy Now, Pay Later: Spread out your payments by choosing a flexible financing option like Klarna, Zip, or Sezzle at checkout.
Contact Lane Bryant
Should you require customer support for an order, payment, or policy question, you can contact Lane Bryant through the following channels:
- Toll-Free Phone/SMS: Call or text the US customer care line at 1-866-886-4731.
- International Phone: Use 1-614-534-2764 for assistance with orders placed outside of the United States.
- Credit Card Services: For specific inquiries regarding your Lane Bryant Credit Card account, dial 1-800-888-4163.
- Operating Hours: Customer support is available by phone, SMS, and email from Monday to Friday (8 AM to 10 PM ET) and on Saturday and Sunday (10 AM to 9 PM ET).
- Live Chat: Access the Live Chat function on the website for immediate assistance, available during slightly adjusted hours: Monday to Friday (8 AM to 9 PM ET) and Saturday to Sunday (10 AM to 8 PM ET).
FAQs
1. Can I exchange an item?
Yes, you can facilitate a merchandise exchange, but this option is typically only available in Lane Bryant store locations.
If you bought an item online and need a different size or color, the fastest and most reliable way is to return the original item by mail for a full refund. Then, you can place a new order for the size you want.
2. Can I modify or cancel my order?
While there are specific support links for "Changes to my Order," they often cannot guarantee a cancellation or modification once the order is finalized. If you discover an error, it is essential to call customer service immediately, but be prepared that your only option may be to return the item upon delivery.
3. Does Lane Bryant offer a price adjustment?
No. Lane Bryant does not publicly advertise a formal price adjustment policy that guarantees a refund if an item drops in price after you have purchased it.
