francesca’s Coupons & Promo Codes

The manager at the mall location swore my item wasn't discounted even though it had a sale tag on it. I left and checked online and saw it was actually on sale. When I went back, she finally admitted it was marked down but said I couldn't get a refund because there was a final sale restriction. I called the main customer service line and once I got through, it just hung up and told me to email instead. Sent that email and got an automatic reply about returning an online order, which wasn't even my issue. Just awful all around.

Brought in a crossbody purse with a busted strap. Didn't have my receipt since I'd meant to keep it. The assistant manager looked up my order on their system and gave me my full refund even though the bag was marked down at that point. She was so helpful, quick to respond, and genuinely cared about fixing things. Really grateful for the experience.

Got the reindeer sweater only to find out after I bought it that it was completely out of stock, even though it's still listed as available online days later. The inventory management is clearly broken, setting customers up for disappointment. Even weirder, my review about this experience never got posted. I noticed almost no items on their site have customer reviews at all, which makes me wonder how many complaints they're hiding. This lack of honesty is really off-putting. I wanted to give them a shot, but between the inventory mess and filtering out feedback, I'm pretty let down with how they're running things.

Had an amazing shopping experience at the Del Amo location thanks to three fantastic staff members, Sereena, Hibah, and Audrie. The second I walked in they made me feel welcome and genuinely wanted to assist. What really stood out was how knowledgeable and invested they were, not just about merchandise but about the store's performance metrics and goals. They were chatting about things like traffic patterns and operational efficiency like they truly cared about the business succeeding. These women are sharp, professional, and brought such an uplifting vibe to the shopping experience. I would hire them in a heartbeat if I could. They're absolute superstars for the company and I walked out totally satisfied and impressed by the whole team.

Bought some clothes online and they never arrived. Asked for my money back and never got it. Total scam, would not recommend.

Placed my order on Saturday and here we are on Wednesday and they haven't even started processing it yet. I paid ten bucks for shipping too! This is ridiculous and I'm done ordering from them.

Every time I walk into this store I have a wonderful time shopping. I was hunting for rompers but wasn't sure what direction to go, and the manager stepped in and was incredibly helpful. I ended up with three different pieces and love all of them. The whole team there is so friendly and knowledgeable. Really love this place.

I grabbed a photo locket back in the fall of last year and paid a decent amount for it. The problem is how fast the gold coating started falling apart. I'm careful with it like the instructions say, not soaking it or anything, and I only wear it here and there. It looked amazing at first and I was happy with it, but after a year and a half it's beat up pretty bad. I would've thought twice about buying it if I'd known it wouldn't hold up this way.

At the mall location, a young teenager came in for her birthday and was directed by staff toward the clearance area in the back with the assumption that's all she could afford. Pretty insulting. She didn't buy anything which was probably wise given how she was treated.

Kid came in on her birthday and one of the workers basically told her the clearance section in the back was more her speed. Embarrassed her pretty badly. She decided not to buy anything that day, which is probably for the best after that kind of treatment.

Shopping in the store is fine, but stay away from ordering online. You'll almost certainly get something with flaws like fraying or bad seams, or they'll send the wrong size or color. They do have refund and exchange options but you'll waste time and money dealing with it. The pattern of mistakes seems too regular to be accidental, almost like they count on you just ordering again instead of hassling with returns.

Returned a dress I'd bought from the location at the plaza and instead of processing the return, the person at the register charged me for it. I told her right away and she denied doing it, said she didn't. I insisted, pulled up my bank statement to prove it, and she got defensive saying she knows her job, then basically told me to leave. I had to call my bank to contest the charge. Super rude and unprofessional throughout. I don't usually leave reviews, but if charging someone twice instead of returning an item sounds appealing, this is your store.

Went to the store at the plaza to return a dress and the cashier ended up charging me instead of giving me my money back. When I pointed it out, she denied it completely. I insisted and showed her my bank records, and then she got defensive, saying she knows her job and basically kicked me out. I had to dispute it with my bank. The whole thing was super unprofessional and rude. I normally don't bother writing reviews, but if you want to buy something, try to return it, and get charged twice, this is the place for you.

Most of these complaints people are writing about some knockoff outlet called Francescas, not the legitimate Francescas.com website. I shop the real site all the time and always score great deals both online and in stores.

A lot of these negative reviews are probably about some knockoff Francescas outlet site, not the real Francescas.com. I've had nothing but positive experiences with the actual store and website, gotten some really good bargains too.