lanebryant.com Reviews
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1.3 / 5
Average user rating
99
Total reviews
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lanebryant.com Reviews
Read real experiences from customers of lanebryant.com.
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Amy Richards
January 22, 2026
I ordered 10 pairs of underwear from…
I ordered 10 pairs of underwear from Lane Bryant and it took 11 days to get delivered to my house. For the $9 I paid in shipping I think this is ridiculous. Why are you shipping 2 lb packages ups ground anyway? I would have gotten them faster if you would have allowed me to ship them USPS priority mail, and it probably would have cost about the same to ship! This is ridiculous. USPS first class mail would have also been cheaper and not taken this long. Wtf!?!
Stacy Plunk
January 18, 2026
No desire for customer satisfaction…
I placed an order late last night, couldn’t use my Lane cash on any of it because most of it was on some type sale. I was supposed to get free shipping, when I checked out they charged me almost $19 in shipping 😡 I tried to cancel it immediately, the chat said “you’ve contacted us outside of work hours, same with calling, I sent a text and an email. I started a chat this morning at 10 and was told I could not cancel my order because it had been over an hour…….well no kidding….YOU WERE CLOSED…I asked for a supervisor and was continually told that they will not cancel and are now saying when the items arrive I can return them…but I still loose my shipping fees. She thought saying that she would put it in the notes not to charge me a fee to return “because it isn’t free”…thoroughly disappointed.
BEWARE SCAM
January 14, 2026
Catherines is SCAM
Catherines is SCAM. They say they have returns but every return cost the same as each product they sell.LOOK ELSEWHERE!! DO NOT ORDER!!
customer
January 12, 2026
This is a scam
This is a scam. Very poor quality of garment. Garment arrived with tags all cut off. Size incorrect but won’t provide a return address and will only offer 10% refund. What a rip off.
Amy
December 16, 2025
I reached out to Catherine's today to…
I reached out to Catherine's today to check on an order for 2 bras I ordered back in October. This was their response, and by the way I never got an email about a revised fulfillment date. 'Upon reviewing your order, I see that it was canceled due to a lack of response regarding a revised fulfillment date. At Catherines, we always strive to keep you informed. Whenever we adjust the anticipated delivery date for a backordered item, we reach out through email, postcards, or traditional mail and kindly request confirmation to proceed.Unfortunately, if we don’t receive acknowledgment of the changes, the system automatically cancels the order. We sincerely apologize for any inconvenience this may have caused.'
Tracie Lewis
December 14, 2025
Will Never Order Again!
I placed an international order back in July totaling around 160 €. I was informed that the items would ship in different packages. The first package I got contained 4 bras in sizes that were way too big for me and that I never ordered. It is now December and I have yet to receive the rest of this order. It all seems like I was scammed and because of that, Lane Bryant has lost a customer forever. Nothing in this store is worth gambling losing money for.
Tina Stout
October 25, 2025
I ordered a pair of boots from…
I ordered a pair of boots from Catherines , I received a blanket instead, when I contacted them about the issue, I have to send the blanket back then they will reissue my boots, if I want my boots now, they have to charge me again and then I still have to go out of my way to send their mistake back to them, being handicap limits my capacity of doing anything, I live alone so this is gonna be a big challenge for me, I do not like their customer service at all, I will not order from them again or any other place that is officially with them
Kat M
October 14, 2025
OMG - I'm An IDIOT
Oh dear. I should have known not to order from this company. Twenty-five years ago, I had an account with Lane Bryant and spent hundreds of dollars in shipping fees, to receive and to return SO many items. It's been quite a few years since I have ordered from them, even in the days of internet, MOSTLY because of their shipping fees and the actual quality/fit of their clothes. Just now, I found some bras on sale and I choked on some stale uncertainty and actually ordered from them. I used PayPal, which is always practical because they protect me from scams and bad actors. The ORDER TOTAL was $60. I picked my payment method, which usually then takes me back to whatever website I'm using to REVIEW and complete the order - but THIS TIME, the order was immediately placed without giving me a chance to review it, and they added an additional $18 "shipping and handling" which did not show at all while I was choosing my payment method!!!!What a SLIMEY, unscrupulous way to do business! I had forgotten why I stopped doing business with Lane Bryant and all the stores affiliated with them. They were always over-priced, taking advantage of the fact that 30 years ago, there weren't a lot of plus-size options out there. But now that people have more choices, they just find other ways to rip customers off. I just received the confirmation email from them and where is says "size" of my items, it says "N/A" - so what does THAT mean? They are sending me whatever size they have and not what I requested??? Go ahead and kick me in the butt! I deserve it!!!
MS.PEOPLES
September 22, 2025
BOYCOTT LANE BRYANT!!!
Their srvce is complete garbage in regards to their orders & receiving them on time. I spoke to an incompetent Mgr named Sue in the greece mall store who couldnt even verify if the 800 # did cancellations. She also took forever finding the order, my items never came as advertised. Then when I called customer srvce I spoke to a foreigner named Osayas who said she couldnt cancel the orders because the system was down & I could not speak to a supervisor. DO NOT SHOP AT LANE BRYANT!! they falsely advertise merchandise and they jack up prices before they offer u a fake discount off. they should be added to the boycott listing with TARGET!!
Lynda Swafford
August 27, 2025
Poor quality tankini
I purchased the Chlorine Resistant Sweetheart Zip Front Tankini. I love the style with the full zipper. The quality of the tankini is very poor and I paid far too much for it. I wore it once and rinsed it and hung it to dry in the shower and it is not colourfast (weird). The purple/blue dye dripped into the bathtub. The tankini is very thin material and stretched in the water the first time I wore it. I also could have sized down.
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