About Lounge
Lounge is a modern British fashion house founded in 2016 by the husband and wife team, Dan and Mel Marsden. The brand quickly grew from a core focus on underwear to a complete apparel line. Their founding principle is to deliver Comfort Made Sexy, empowering women through nuanced design.
The brand has dedicated itself to celebrating the natural art of the female form. They craft pieces designed to make a woman feel beautiful, comfortable, and confident in her own skin. Lounge is obsessed with detail and devoted to the women who wear its products.
Lounge prides itself on being a pillar of women’s empowerment, uniting like-minded women globally. It represents the diversity of the modern woman, encouraging everyone to own their unique self and pursue their wildest dreams. While the name speaks to its home-born origins and devotion to comfort, the brand is forward-thinking and committed to British in-house fashion design.
How to Redeem Lounge Discount Codes
- Add all desired apparel and accessories items to your bag.
- View your bag and proceed to the checkout area.
- Look for the space labeled “Discount code or gift card” located on the right side of the screen.
- Type your Lounge discount code into the field.
- Click the Apply button to activate the discount and confirm your new order total.
Lounge Returns & Exchanges Policy
You are granted a generous 45-day window to process a return, starting from the day your original parcel was dispatched. To be eligible, all items must be returned in their original, resalable condition with all tags and labels still attached. Products cannot show any marks, stains, rips, or pulls.
Please note that items from the Underwear Accessories collection are non-returnable due to hygiene standards, and bedding cannot be returned once its packaging has been opened. Additionally, returned swimwear must have the hygiene strip intact and undamaged.
Refunds are based on the product price alone; original shipping, e-Gift Card, and Gift Wrap charges are non-refundable. All US refunds are subject to a $3 fee which will be deducted from your final refund amount. You must retain tracked proof of postage, as Lounge is not responsible for lost returns without a physical or digital tracking receipt.
More Ways to Save at Lounge
- Students are eligible for a 15% discount on all full-priced items through UNiDAYS.
- Emergency services, social care, and armed forces personnel receive a 15% discount through the Go Certify verification program.
- Personnel verified through ID.me can earn up to 5% cash back on their order.
- Become a member and receive a complimentary set when your order total reaches $55.
Contact Lounge
Submit a Request: For general inquiries, you can fill out an online form at the dedicated help page.
Support Email: You can direct specific questions or follow-ups to [email protected].
Instant Chat: For a quicker resolution, click the chat icon found in the bottom corner of their website to start an instant messaging session with a representative.
FAQs
1. Can I exchange my item?
Yes. Lounge offers exchanges for a different size via its online Returns Portal.
2. Can I modify or cancel my order?
Yes, they offer a 15-minute window immediately after checkout to cancel your order via the order confirmation page. If you miss this brief window, you should contact Client Services immediately to request an amendment. However, if your order is already being processed, Lounge cannot guarantee any changes will be possible, including adding items or changing the shipping method.
3. Do you offer a price adjustment or price matching policy?
No, Lounge does not offer a price adjustment or price matching policy. As detailed in their terms, Lounge reserves the right to change the price of a product at any time, but any orders placed prior to that change cannot be amended to the revised price.
